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Wiki source code of Training

Last modified by Treyfane Dingo on 2023/05/27 12:57
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1 = L.A.S.S.I.E. Training =
2
3 In addition to the convention specific training, there are several courses available specifically for L.A.S.S.I.E. These are listed here.
4
5 == Operative ==
6
7 Title: L.A.S.S.I.E. Operative Goal Audience: Every Security Operative who works with L.A.S.S.I.E. regardless of role or convention Contents:
8
9 * What is L.A.S.S.I.E.?
10 * What is L.A.S.S.I.E. not for?
11 * How do I log on?
12 * What is a Collar-ID
13 * What are the Statuses?
14 * What is the L.A.S.S.I.E. Bot?
15 * What is the Self-Scheduler?
16 * How do I update my personal information?
17
18 OPEN TO-DO's:
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20 1. Add information for Con-Ops usage
21 1. Re-word description so that incident management is solely function of Dispatcher =⇒ Clarify within Group Leads Team
22 1. Prepare Qualification Test
23
24 == Front Desk and Customer Service ==
25
26 Title: L.A.S.S.I.E. Front Desk Goal Audience: Anyone who deals with customer service Contents:
27
28 * How do I deal with the Item Database?
29 * What about Lost & Found?
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31 OPEN TO-DO's:
32
33 1. Create Lesson
34 1. Re-word description so that the personnel shifts are moved to "Personnel" and the Security Operative status split between "Personnel" and "Dispatcher" =⇒ Clarify within Group Leads Team
35 1. Prepare Qualification Test
36
37 == Dispatcher ==
38
39 Title: L.A.S.S.I.E. Dispatcher Goal Audience: Any security operative who is to perform the role of dispatcher for their convention Contents:
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41 * Incident management
42 * - Adding a new incident
43 * - Updating Active Incidents
44 * - Incident Archive
45 * Tips and Tricks for documenting incidents
46 * - No abbreviations
47 * - Type, don't write
48 * - Factual, PG, and to the point
49 * - Imagine reading the incident log in 6 months. Will it be understandable?
50 * Pager
51 * Operations Status
52 * Radio Communication
53 * Hand-Off
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55 OPEN TO-DO'S:
56
57 1. Create Lessons from scratch sheet
58 1. Add qualification test questions
59
60 == Personnel ==
61
62 Title: L.A.S.S.I.E. Personnel Goal Audience: Senior Security Personnel who are responsible for HR, Planning, and Team Coordination Contents:
63
64 * Operative Management
65 * Personnel assets
66 * Shift Planning
67 * Operative qualifications and records
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69 OPEN TO-DO'S:
70
71 1. Create Lessons
72 1. Add qualification test questions
73
74 == Leadership ==
75
76 Title: L.A.S.S.I.E. Leadership Goal Audience: Senior Security Personnel who are responsible for Team Direction and L.A.S.S.I.E. Administration Contents:
77
78 * Attendee database
79 * Convention Management
80 * ARO
81 * PNG
82 * GDPR
83
84 OPEN TO-DO'S:
85
86 1. Create Lessons
87 1. Add qualification test questions