L.A.S.S.I.E. Training

In addition to the convention specific training, there are several courses available specifically for L.A.S.S.I.E. These are listed here.

Operative

Title: L.A.S.S.I.E. Operative Goal Audience: Every Security Operative who works with L.A.S.S.I.E. regardless of role or convention Contents:

• What is L.A.S.S.I.E.?
• What is L.A.S.S.I.E. not for?
• How do I log on?
• What is a Collar-ID
• What are the Statuses?
• What is the L.A.S.S.I.E. Bot?
• What is the Self-Scheduler?
• How do I update my personal information?

OPEN TO-DO's:

1. Add information for Con-Ops usage
2. Re-word description so that incident management is solely function of Dispatcher =⇒ Clarify within Group Leads Team
3. Prepare Qualification Test

Front Desk and Customer Service

Title: L.A.S.S.I.E. Front Desk Goal Audience: Anyone who deals with customer service Contents:

• How do I deal with the Item Database?
• What about Lost & Found?

OPEN TO-DO's:

1. Create Lesson
2. Re-word description so that the personnel shifts are moved to "Personnel" and the Security Operative status split between "Personnel" and "Dispatcher" =⇒ Clarify within Group Leads Team
3. Prepare Qualification Test

Dispatcher

Title: L.A.S.S.I.E. Dispatcher Goal Audience: Any security operative who is to perform the role of dispatcher for their convention Contents:

• Incident management
• - Adding a new incident
• - Updating Active Incidents
• - Incident Archive
• Tips and Tricks for documenting incidents
• - No abbreviations
• - Type, don't write
• - Factual, PG, and to the point
• - Imagine reading the incident log in 6 months. Will it be understandable?
• Pager
• Operations Status
• Radio Communication
• Hand-Off

OPEN TO-DO'S:

1. Create Lessons from scratch sheet
2. Add qualification test questions

Personnel

Title: L.A.S.S.I.E. Personnel Goal Audience: Senior Security Personnel who are responsible for HR, Planning, and Team Coordination Contents:

• Operative Management
• Personnel assets
• Shift Planning
• Operative qualifications and records

OPEN TO-DO'S:

1. Create Lessons
2. Add qualification test questions

Leadership

Title: L.A.S.S.I.E. Leadership Goal Audience: Senior Security Personnel who are responsible for Team Direction and L.A.S.S.I.E. Administration Contents:

• Attendee database
• Convention Management
• ARO
• PNG
• GDPR

OPEN TO-DO'S:

1. Create Lessons
2. Add qualification test questions