Wiki source code of Training
Version 9.5 by Treyfane Dingo on 2026/01/17 10:27
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4.1 | 1 | = L.A.S.S.I.E Training = |
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1.1 | 2 | |
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4.3 | 3 | In addition to any Convention specific training, there are several online courses available specifically for L.A.S.S.I.E. |
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1.1 | 4 | |
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4.4 | 5 | |= |=Title|=Target Audience|=Contents|=ToDo|=Certificate |
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9.3 | 6 | |[[image:L.A.S.S.I.E Operative.png||height="185" width="150"]]|L.A.S.S.I.E |
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9.5 | 7 | Operative|Anyone working with L.A.S.S.I.E regardless of role or client / convention.|((( |
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4.1 | 8 | * What is L.A.S.S.I.E? |
| 9 | * What is L.A.S.S.I.E not for? | ||
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1.1 | 10 | * How do I log on? |
| 11 | * What is a Collar-ID | ||
| 12 | * What are the Statuses? | ||
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4.1 | 13 | * What is the L.A.S.S.I.E Bot? |
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1.1 | 14 | * What is the Self-Scheduler? |
| 15 | * How do I update my personal information? | ||
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4.4 | 16 | )))|((( |
| 17 | * Add information for Con-Ops usage | ||
| 18 | * Re-word description so that incident management is solely function of Dispatcher → Clarify within Group Leads Team | ||
| 19 | * Prepare Qualification Test | ||
| 20 | )))|yes | ||
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9.2 | 21 | |[[image:L.A.S.S.I.E FrontDesk.png||height="185" width="150"]]|L.A.S.S.I.E |
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9.4 | 22 | Front Desk|L.A.S.S.I.E Operatives who are responsible for face to face customer service during events. The course is designed for operatives who interact directly with attendees, provide information and assistance, handle enquiries or issues on site, and use L.A.S.S.I.E at the Security FrontDesk.|((( |
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1.1 | 23 | * How do I deal with the Item Database? |
| 24 | * What about Lost & Found? | ||
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4.4 | 25 | )))|((( |
| 26 | * Create Lesson | ||
| 27 | * Re-word description so that the personnel shifts are moved to "Personnel" and the Security Operative status split between "Personnel" and "Dispatcher" → Clarify within Group Leads Team | ||
| 28 | * Prepare Qualification Test | ||
| 29 | )))|yes | ||
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9.3 | 30 | |[[image:L.A.S.S.I.E Dispatcher.png||height="185" width="150"]]|L.A.S.S.I.E |
| 31 | Dispatcher|Any security operative who is to perform the role of dispatcher for their convention|((( | ||
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1.1 | 32 | * Incident management |
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4.4 | 33 | * Adding a new incident |
| 34 | * Updating Active Incidents | ||
| 35 | * Incident Archive | ||
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1.1 | 36 | * Tips and Tricks for documenting incidents |
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4.4 | 37 | * No abbreviations |
| 38 | * Type, don't write | ||
| 39 | * Factual, PG, and to the point | ||
| 40 | * Imagine reading the incident log in 6 months. Will it be understandable? | ||
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1.1 | 41 | * Pager |
| 42 | * Operations Status | ||
| 43 | * Radio Communication | ||
| 44 | * Hand-Off | ||
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4.4 | 45 | )))|((( |
| 46 | * Create Lessons from scratch sheet | ||
| 47 | * Add qualification test questions | ||
| 48 | )))|yes | ||
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9.3 | 49 | |[[image:L.A.S.S.I.E Personnel.png||height="185" width="150"]]|L.A.S.S.I.E |
| 50 | Personnel|Senior Security Personnel who are responsible for HR, Planning, and Team Coordination|((( | ||
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1.1 | 51 | * Operative Management |
| 52 | * Personnel assets | ||
| 53 | * Shift Planning | ||
| 54 | * Operative qualifications and records | ||
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4.4 | 55 | )))|((( |
| 56 | * Create Lessons | ||
| 57 | * Add qualification test questions | ||
| 58 | )))|yes | ||
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9.3 | 59 | |[[image:L.A.S.S.I.E Boss.png||height="185" width="150"]]|L.A.S.S.I.E |
| 60 | Boss|Senior Security Personnel who are responsible for Team Direction and L.A.S.S.I.E Administration|((( | ||
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1.1 | 61 | * Attendee database |
| 62 | * Convention Management | ||
| 63 | * ARO | ||
| 64 | * PNG | ||
| 65 | * GDPR | ||
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4.4 | 66 | )))|((( |
| 67 | * Create Lessons | ||
| 68 | * Add qualification test questions | ||
| 69 | )))|yes | ||
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1.1 | 70 | |
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4.4 | 71 |