L.A.S.S.I.E Training

In addition to any Convention specific training, there are several online courses available specifically for L.A.S.S.I.E.

	Title	Target Audience	Contents	ToDo	Certificate
	L.A.S.S.I.E Operative	Anyone working with L.A.S.S.I.E regardless of role or client	What is L.A.S.S.I.E? What is L.A.S.S.I.E not for? How do I log on? What is a Collar-ID What are the Statuses? What is the L.A.S.S.I.E Bot? What is the Self-Scheduler? How do I update my personal information?	Add information for Con-Ops usage Re-word description so that incident management is solely function of Dispatcher → Clarify within Group Leads Team Prepare Qualification Test	yes
	L.A.S.S.I.E Front Desk	L.A.S.S.I.E Operatives who are responsible for face to face customer service during events. The course is designed for operatives who interact directly with attendees, provide information and assistance, handle enquiries or issues on site, and use L.A.S.S.I.E at the Security FrontDesk.	How do I deal with the Item Database? What about Lost & Found?	Create Lesson Re-word description so that the personnel shifts are moved to "Personnel" and the Security Operative status split between "Personnel" and "Dispatcher" → Clarify within Group Leads Team Prepare Qualification Test	yes
	L.A.S.S.I.E Dispatcher	Any security operative who is to perform the role of dispatcher for their convention	Incident management Adding a new incident Updating Active Incidents Incident Archive Tips and Tricks for documenting incidents No abbreviations Type, don't write Factual, PG, and to the point Imagine reading the incident log in 6 months. Will it be understandable? Pager Operations Status Radio Communication Hand-Off	Create Lessons from scratch sheet Add qualification test questions	yes
	L.A.S.S.I.E Personnel	Senior Security Personnel who are responsible for HR, Planning, and Team Coordination	Operative Management Personnel assets Shift Planning Operative qualifications and records	Create Lessons Add qualification test questions	yes
	L.A.S.S.I.E Boss	Senior Security Personnel who are responsible for Team Direction and L.A.S.S.I.E Administration	Attendee database Convention Management ARO PNG GDPR	Create Lessons Add qualification test questions	yes