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Wiki source code of Training

Version 9.13 by Treyfane Dingo on 2026/01/17 10:42
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1 = L.A.S.S.I.E Training =
2
3 In addition to any convention specific training, several online courses will be available that are specifically designed for use with L.A.S.S.I.E. These courses provide structured guidance on system usage, operational roles, and standard workflows, and are intended to ensure a consistent level of knowledge and preparedness across all operatives involved in event operations.
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5 |= |=Title|=Target Audience|=Contents|=ToDo / Open Tasks|=Certificate
6 |[[image:L.A.S.S.I.E Operative.png||height="185" width="150"]]|L.A.S.S.I.E
7 Operative|Anyone working with L.A.S.S.I.E regardless of role or client / convention. The course is designed to provide basic L.A.S.S.I.E usage information.|(((
8 * What is L.A.S.S.I.E?
9 * What is L.A.S.S.I.E not for?
10 * How do I log on?
11 * What is a Collar-ID
12 * What are the Statuses?
13 * What is the L.A.S.S.I.E Bot?
14 * What is the Self-Scheduler?
15 * Update my personal information?
16 )))|(((
17 * Add information for Con-Ops usage
18 * Re-word description so that incident management is solely function of Dispatcher → Clarify within Group Leads Team
19 * Prepare Qualification Test
20 )))|yes
21 |[[image:L.A.S.S.I.E FrontDesk.png||height="185" width="150"]]|L.A.S.S.I.E
22 Front Desk|(((
23 L.A.S.S.I.E Operatives who are responsible for face to face customer service during events. The course is designed for operatives who interact directly with attendees, provide information and assistance, handle enquiries or issues on site, and use L.A.S.S.I.E at the Security FrontDesk.
24 )))|(((
25 * Item Database
26 * Lost & Found
27 * GDPR / PII
28 * Incidents
29 )))|(((
30 * Create Lesson
31 * Re-word description so that the personnel shifts are moved to "Personnel" and the Security Operative status split between "Personnel" and "Dispatcher" → Clarify within Group Leads Team
32 * Prepare Qualification Test
33 )))|yes
34 |[[image:L.A.S.S.I.E Dispatcher.png||height="185" width="150"]]|L.A.S.S.I.E
35 Dispatcher|L.A.S.S.I.E Operatives who are to perform the role of dispatcher for their convention. The course is designed for operatives responsible for incident management, unit dispatching, incident and unit status maintenance, coordinating communications, and using L.A.S.S.I.E to support operational oversight during the event.|(((
36 * Incident Management
37 ** Adding a new Incident
38 ** Updating Active Incidents
39 ** Incident Archive
40 * Tips and Tricks
41 ** Type, don't write / No Abbreviations
42 ** Factual, PG, and to the point
43 ** Will the log be understandable in 6 months
44 * Pager System
45 * Operations Status
46 * Radio Communication
47 * Hand-Over
48 )))|(((
49 * Create Lessons from scratch sheet
50 * Add qualification test questions
51 )))|yes
52 |[[image:L.A.S.S.I.E Personnel.png||height="185" width="150"]]|L.A.S.S.I.E
53 Personnel|Senior Security Personnel who are responsible for HR, Planning, and Team Coordination|(((
54 * Operative Management
55 * Personnel assets
56 * Shift Planning
57 * Operative qualifications and records
58 )))|(((
59 * Create Lessons
60 * Add qualification test questions
61 )))|yes
62 |[[image:L.A.S.S.I.E Boss.png||height="185" width="150"]]|L.A.S.S.I.E
63 Boss|Senior Security Personnel who are responsible for Team Direction and L.A.S.S.I.E Administration|(((
64 * Attendee database
65 * Convention Management
66 * ARO
67 * PNG
68 * GDPR
69 )))|(((
70 * Create Lessons
71 * Add qualification test questions
72 )))|yes
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