Wiki source code of Training
Version 4.3 by Treyfane Dingo on 2026/01/17 10:10
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| author | version | line-number | content |
|---|---|---|---|
| 1 | = L.A.S.S.I.E Training = | ||
| 2 | |||
| 3 | In addition to any Convention specific training, there are several online courses available specifically for L.A.S.S.I.E. | ||
| 4 | |||
| 5 | |=Title|=Target Audience|=Contents|= | ||
| 6 | | | | | | ||
| 7 | | | | | | ||
| 8 | | | | | | ||
| 9 | | | | | | ||
| 10 | |||
| 11 | == Operative == | ||
| 12 | |||
| 13 | Title: L.A.S.S.I.E Operative Goal Audience: Every Security Operative who works with L.A.S.S.I.E regardless of role or convention Contents: | ||
| 14 | |||
| 15 | * What is L.A.S.S.I.E? | ||
| 16 | * What is L.A.S.S.I.E not for? | ||
| 17 | * How do I log on? | ||
| 18 | * What is a Collar-ID | ||
| 19 | * What are the Statuses? | ||
| 20 | * What is the L.A.S.S.I.E Bot? | ||
| 21 | * What is the Self-Scheduler? | ||
| 22 | * How do I update my personal information? | ||
| 23 | |||
| 24 | OPEN TO-DO's: | ||
| 25 | |||
| 26 | 1. Add information for Con-Ops usage | ||
| 27 | 1. Re-word description so that incident management is solely function of Dispatcher =⇒ Clarify within Group Leads Team | ||
| 28 | 1. Prepare Qualification Test | ||
| 29 | |||
| 30 | == Front Desk and Customer Service == | ||
| 31 | |||
| 32 | Title: L.A.S.S.I.E Front Desk Goal Audience: Anyone who deals with customer service Contents: | ||
| 33 | |||
| 34 | * How do I deal with the Item Database? | ||
| 35 | * What about Lost & Found? | ||
| 36 | |||
| 37 | OPEN TO-DO's: | ||
| 38 | |||
| 39 | 1. Create Lesson | ||
| 40 | 1. Re-word description so that the personnel shifts are moved to "Personnel" and the Security Operative status split between "Personnel" and "Dispatcher" =⇒ Clarify within Group Leads Team | ||
| 41 | 1. Prepare Qualification Test | ||
| 42 | |||
| 43 | == Dispatcher == | ||
| 44 | |||
| 45 | Title: L.A.S.S.I.E Dispatcher Goal Audience: Any security operative who is to perform the role of dispatcher for their convention Contents: | ||
| 46 | |||
| 47 | * Incident management | ||
| 48 | * - Adding a new incident | ||
| 49 | * - Updating Active Incidents | ||
| 50 | * - Incident Archive | ||
| 51 | * Tips and Tricks for documenting incidents | ||
| 52 | * - No abbreviations | ||
| 53 | * - Type, don't write | ||
| 54 | * - Factual, PG, and to the point | ||
| 55 | * - Imagine reading the incident log in 6 months. Will it be understandable? | ||
| 56 | * Pager | ||
| 57 | * Operations Status | ||
| 58 | * Radio Communication | ||
| 59 | * Hand-Off | ||
| 60 | |||
| 61 | OPEN TO-DO'S: | ||
| 62 | |||
| 63 | 1. Create Lessons from scratch sheet | ||
| 64 | 1. Add qualification test questions | ||
| 65 | |||
| 66 | == Personnel == | ||
| 67 | |||
| 68 | Title: L.A.S.S.I.E Personnel Goal Audience: Senior Security Personnel who are responsible for HR, Planning, and Team Coordination Contents: | ||
| 69 | |||
| 70 | * Operative Management | ||
| 71 | * Personnel assets | ||
| 72 | * Shift Planning | ||
| 73 | * Operative qualifications and records | ||
| 74 | |||
| 75 | OPEN TO-DO'S: | ||
| 76 | |||
| 77 | 1. Create Lessons | ||
| 78 | 1. Add qualification test questions | ||
| 79 | |||
| 80 | == Leadership == | ||
| 81 | |||
| 82 | Title: L.A.S.S.I.E Leadership Goal Audience: Senior Security Personnel who are responsible for Team Direction and L.A.S.S.I.E Administration Contents: | ||
| 83 | |||
| 84 | * Attendee database | ||
| 85 | * Convention Management | ||
| 86 | * ARO | ||
| 87 | * PNG | ||
| 88 | * GDPR | ||
| 89 | |||
| 90 | OPEN TO-DO'S: | ||
| 91 | |||
| 92 | 1. Create Lessons | ||
| 93 | 1. Add qualification test questions |