Wiki source code of Training
Version 4.3 by Treyfane Dingo on 2026/01/17 10:10
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4.1 | 1 | = L.A.S.S.I.E Training = |
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1.1 | 2 | |
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4.3 | 3 | In addition to any Convention specific training, there are several online courses available specifically for L.A.S.S.I.E. |
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1.1 | 4 | |
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4.3 | 5 | |=Title|=Target Audience|=Contents|= |
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1.1 | 11 | == Operative == |
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4.1 | 13 | Title: L.A.S.S.I.E Operative Goal Audience: Every Security Operative who works with L.A.S.S.I.E regardless of role or convention Contents: |
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1.1 | 14 | |
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4.1 | 15 | * What is L.A.S.S.I.E? |
| 16 | * What is L.A.S.S.I.E not for? | ||
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1.1 | 17 | * How do I log on? |
| 18 | * What is a Collar-ID | ||
| 19 | * What are the Statuses? | ||
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4.1 | 20 | * What is the L.A.S.S.I.E Bot? |
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1.1 | 21 | * What is the Self-Scheduler? |
| 22 | * How do I update my personal information? | ||
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| 24 | OPEN TO-DO's: | ||
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| 26 | 1. Add information for Con-Ops usage | ||
| 27 | 1. Re-word description so that incident management is solely function of Dispatcher =⇒ Clarify within Group Leads Team | ||
| 28 | 1. Prepare Qualification Test | ||
| 29 | |||
| 30 | == Front Desk and Customer Service == | ||
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4.1 | 32 | Title: L.A.S.S.I.E Front Desk Goal Audience: Anyone who deals with customer service Contents: |
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1.1 | 33 | |
| 34 | * How do I deal with the Item Database? | ||
| 35 | * What about Lost & Found? | ||
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| 37 | OPEN TO-DO's: | ||
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| 39 | 1. Create Lesson | ||
| 40 | 1. Re-word description so that the personnel shifts are moved to "Personnel" and the Security Operative status split between "Personnel" and "Dispatcher" =⇒ Clarify within Group Leads Team | ||
| 41 | 1. Prepare Qualification Test | ||
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| 43 | == Dispatcher == | ||
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4.1 | 45 | Title: L.A.S.S.I.E Dispatcher Goal Audience: Any security operative who is to perform the role of dispatcher for their convention Contents: |
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1.1 | 46 | |
| 47 | * Incident management | ||
| 48 | * - Adding a new incident | ||
| 49 | * - Updating Active Incidents | ||
| 50 | * - Incident Archive | ||
| 51 | * Tips and Tricks for documenting incidents | ||
| 52 | * - No abbreviations | ||
| 53 | * - Type, don't write | ||
| 54 | * - Factual, PG, and to the point | ||
| 55 | * - Imagine reading the incident log in 6 months. Will it be understandable? | ||
| 56 | * Pager | ||
| 57 | * Operations Status | ||
| 58 | * Radio Communication | ||
| 59 | * Hand-Off | ||
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| 61 | OPEN TO-DO'S: | ||
| 62 | |||
| 63 | 1. Create Lessons from scratch sheet | ||
| 64 | 1. Add qualification test questions | ||
| 65 | |||
| 66 | == Personnel == | ||
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4.1 | 68 | Title: L.A.S.S.I.E Personnel Goal Audience: Senior Security Personnel who are responsible for HR, Planning, and Team Coordination Contents: |
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1.1 | 69 | |
| 70 | * Operative Management | ||
| 71 | * Personnel assets | ||
| 72 | * Shift Planning | ||
| 73 | * Operative qualifications and records | ||
| 74 | |||
| 75 | OPEN TO-DO'S: | ||
| 76 | |||
| 77 | 1. Create Lessons | ||
| 78 | 1. Add qualification test questions | ||
| 79 | |||
| 80 | == Leadership == | ||
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4.1 | 82 | Title: L.A.S.S.I.E Leadership Goal Audience: Senior Security Personnel who are responsible for Team Direction and L.A.S.S.I.E Administration Contents: |
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1.1 | 83 | |
| 84 | * Attendee database | ||
| 85 | * Convention Management | ||
| 86 | * ARO | ||
| 87 | * PNG | ||
| 88 | * GDPR | ||
| 89 | |||
| 90 | OPEN TO-DO'S: | ||
| 91 | |||
| 92 | 1. Create Lessons | ||
| 93 | 1. Add qualification test questions |