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1	1	= L.A.S.S.I.E Training =
2	2
3		-In addition to any Convention specific training, there are several online courses available specifically for L.A.S.S.I.E.
	3	+In addition to any convention specific training, several online courses will be available that are specifically designed for use with L.A.S.S.I.E. These courses provide structured guidance on system usage, operational roles, and standard workflows, and are intended to ensure a consistent level of knowledge and preparedness across all operatives involved in event operations.
4	4
5		-|= |=Title|=Target Audience|=Contents|=ToDo|=Certificate
6		-|[[image:L.A.S.S.I.E Operative.png||height="185" width="150"]]|L.A.S.S.I.E
7		-Operative|Anyone working with L.A.S.S.I.E regardless of role or client / convention.|(((
8		-* What is L.A.S.S.I.E?
9		-* What is L.A.S.S.I.E not for?
10		-* How do I log on?
11		-* What is a Collar-ID
12		-* What are the Statuses?
13		-* What is the L.A.S.S.I.E Bot?
14		-* What is the Self-Scheduler?
15		-* How do I update my personal information?
16		-)))|(((
17		-* Add information for Con-Ops usage
18		-* Re-word description so that incident management is solely function of Dispatcher → Clarify within Group Leads Team
19		-* Prepare Qualification Test
20		-)))|yes
21		-|[[image:L.A.S.S.I.E FrontDesk.png||height="185" width="150"]]|L.A.S.S.I.E
22		-Front Desk|(((
	5	+|=(% style="width: 150px; text-align: center; vertical-align: middle;" %) |=(% style="text-align: center; vertical-align: middle;" %)Title|=(% style="width: 25%; text-align: center; vertical-align: middle;" %)Target Audience|=(% style="width: 25%; text-align: center; vertical-align: middle;" %)Contents|=(% style="width: 25%; text-align: center; vertical-align: middle;" %)ToDo / Open Tasks|=(% style="text-align: center; vertical-align: middle;" %)Certificate
	6	+|(% style="text-align:center; vertical-align:middle" %)[[image:L.A.S.S.I.E Operative.png||height="185" width="150"]]|(% style="text-align:center; vertical-align:middle" %)L.A.S.S.I.E
	7	+Operative|(% style="vertical-align:middle" %)Anyone working with L.A.S.S.I.E regardless of role or client / convention. The course is designed to provide basic L.A.S.S.I.E usage information.|(% style="vertical-align:middle" %)(((
	8	+* What is L.A.S.S.I.E (not for)?
	9	+* The Collar-ID
	10	+* Logon and Usage
	11	+* Operative Status
	12	+* L.A.S.S.I.E Bot
	13	+* The Self-Scheduler
	14	+* Updating Personal Information
	15	+* PII and GDPR
	16	+)))|(% style="vertical-align:middle" %)(((
	17	+* Add information for usage of ConOps modules
	18	+* Move Incident Management to Dispatcher
	19	+* Add Qualification Test
	20	+)))|(% style="text-align:center; vertical-align:middle" %)yes
	21	+|(% style="text-align:center; vertical-align:middle" %)[[image:L.A.S.S.I.E FrontDesk.png||height="185" width="150"]]|(% style="text-align:center; vertical-align:middle" %)L.A.S.S.I.E
	22	+Front Desk|(% style="vertical-align:middle" %)(((
23	23	L.A.S.S.I.E Operatives who are responsible for face to face customer service during events. The course is designed for operatives who interact directly with attendees, provide information and assistance, handle enquiries or issues on site, and use L.A.S.S.I.E at the Security FrontDesk.
24		-)))|(((
25		-* How do I deal with the Item Database?
26		-* What about Lost & Found?
27		-)))|(((
28		-* Create Lesson
29		-* Re-word description so that the personnel shifts are moved to "Personnel" and the Security Operative status split between "Personnel" and "Dispatcher" → Clarify within Group Leads Team
30		-* Prepare Qualification Test
31		-)))|yes
32		-|[[image:L.A.S.S.I.E Dispatcher.png||height="185" width="150"]]|L.A.S.S.I.E
33		-Dispatcher|L.A.S.S.I.E Operatives who are to perform the role of dispatcher for their convention. The course is designed for operatives responsible for  coordinating communications, managing incoming and outgoing information, assigning tasks or incidents, and using L.A.S.S.I.E to support operational oversight during the event.|(((
34		-* Incident management
35		-* Adding a new incident
	24	+)))|(% style="vertical-align:middle" %)(((
	25	+* Item Database
	26	+* Lost & Found
	27	+* Receiving Incidents
	28	+* Assets Database
	29	+* PII and GDPR
	30	+)))|(% style="vertical-align:middle" %)(((
	31	+* Create Lessons
	32	+* Move Shift Planning to Personnel and split Operative Status between Personnel and Dispatcher
	33	+* Add Qualification Test
	34	+)))|(% style="text-align:center; vertical-align:middle" %)yes
	35	+|(% style="text-align:center; vertical-align:middle" %)[[image:L.A.S.S.I.E Dispatcher.png||height="185" width="150"]]|(% style="text-align:center; vertical-align:middle" %)L.A.S.S.I.E
	36	+Dispatcher|(% style="vertical-align:middle" %)L.A.S.S.I.E Operatives who are to perform the role of dispatcher for their convention. The course is designed for operatives responsible for incident management, unit dispatching, incident and unit status maintenance, coordinating communications, and using L.A.S.S.I.E to support operational oversight during the event.|(% style="vertical-align:middle" %)(((
	37	+* Incident Management
	38	+* Adding new Incidents
36	36	* Updating Active Incidents
37		-* Incident Archive
38		-* Tips and Tricks for documenting incidents
39		-* No abbreviations
40		-* Type, don't write
41		-* Factual, PG, and to the point
42		-* Imagine reading the incident log in 6 months. Will it be understandable?
43		-* Pager
	40	+* The Incident Archive
44	44	* Operations Status
	42	+* Tips and Tricks
	43	+* The Pager System
45	45	* Radio Communication
46		-* Hand-Off
47		-)))|(((
48		-* Create Lessons from scratch sheet
49		-* Add qualification test questions
50		-)))|yes
51		-|[[image:L.A.S.S.I.E Personnel.png||height="185" width="150"]]|L.A.S.S.I.E
52		-Personnel|Senior Security Personnel who are responsible for HR, Planning, and Team Coordination|(((
	45	+* Hand-Over
	46	+* PII and GDPR
	47	+)))|(% style="vertical-align:middle" %)(((
	48	+* Create Lessons
	49	+* Add Qualification Test
	50	+* For Tips and Tricks:
	51	+** Type, don't write / No Abbreviations
	52	+** Factual, PG, and to the point
	53	+** Will the log be understandable in 6 months
	54	+)))|(% style="text-align:center; vertical-align:middle" %)yes
	55	+|(% style="text-align:center; vertical-align:middle" %)[[image:L.A.S.S.I.E Personnel.png||height="185" width="150"]]|(% style="text-align:center; vertical-align:middle" %)L.A.S.S.I.E
	56	+Personnel|(% style="vertical-align:middle" %)Senior L.A.S.S.I.E Operatives who are responsible for HR, planning, and team coordination. The course is designed for operatives involved in staffing decisions, operational planning, shift coordination, and oversight of security teams, and who use L.A.S.S.I.E to support management and coordination tasks before and during events.|(% style="vertical-align:middle" %)(((
53	53	* Operative Management
54		-* Personnel assets
	58	+* Assets Database
55	55	* Shift Planning
56		-* Operative qualifications and records
57		-)))|(((
	60	+* Operative Qualifications and Records
	61	+* PII and GDPR
	62	+)))|(% style="vertical-align:middle" %)(((
58	58	* Create Lessons
59		-* Add qualification test questions
60		-)))|yes
61		-|[[image:L.A.S.S.I.E Boss.png||height="185" width="150"]]|L.A.S.S.I.E
62		-Boss|Senior Security Personnel who are responsible for Team Direction and L.A.S.S.I.E Administration|(((
63		-* Attendee database
	64	+* Add Qualification Test
	65	+)))|(% style="text-align:center; vertical-align:middle" %)yes
	66	+|(% style="text-align:center; vertical-align:middle" %)[[image:L.A.S.S.I.E Boss.png||height="185" width="150"]]|(% style="text-align:center; vertical-align:middle" %)L.A.S.S.I.E
	67	+Boss|(% style="vertical-align:middle" %)(((
	68	+Senior L.A.S.S.I.E Operatives who are responsible for team direction and L.A.S.S.I.E administration. The course is designed for personnel with overall responsibility for operational leadership, system configuration, user and role management, and the governance of L.A.S.S.I.E usage before, during, and after events.
	69	+)))|(% style="vertical-align:middle" %)(((
	70	+* Attendee Database
64	64	* Convention Management
65		-* ARO
66		-* PNG
67		-* GDPR
68		-)))|(((
	72	+* Alert and Response Order (ARO)
	73	+* Personae non Grata (PNG)
	74	+* PII and GDPR
	75	+)))|(% style="vertical-align:middle" %)(((
69	69	* Create Lessons
70		-* Add qualification test questions
71		-)))|yes
	77	+* Add Qualification Test
	78	+)))|(% style="text-align:center; vertical-align:middle" %)yes
72	72
73	73