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1	1	= L.A.S.S.I.E Training =
2	2
3		-In addition to any Convention specific training, there are several online courses available specifically for L.A.S.S.I.E.
	3	+In addition to any convention specific training, several online courses will be available that are specifically designed for use with L.A.S.S.I.E. These courses provide structured guidance on system usage, operational roles, and standard workflows, and are intended to ensure a consistent level of knowledge and preparedness across all operatives involved in event operations.
4	4
5		-|= |=Title|=Target Audience|=Contents|=ToDo|=Certificate
	5	+|= |=Title|=Target Audience|=Contents|=ToDo / Open Tasks|=Certificate
6	6	|[[image:L.A.S.S.I.E Operative.png||height="185" width="150"]]|L.A.S.S.I.E
7		-Operative|Anyone working with L.A.S.S.I.E regardless of role or client / convention.|(((
8		-* What is L.A.S.S.I.E?
9		-* What is L.A.S.S.I.E not for?
10		-* How do I log on?
11		-* What is a Collar-ID
12		-* What are the Statuses?
13		-* What is the L.A.S.S.I.E Bot?
14		-* What is the Self-Scheduler?
15		-* How do I update my personal information?
	7	+Operative|Anyone working with L.A.S.S.I.E regardless of role or client / convention. The course is designed to provide basic L.A.S.S.I.E usage information.|(((
	8	+* What is L.A.S.S.I.E (not for)?
	9	+* Logon and Usage
	10	+* The Collar-ID
	11	+* Operative Status
	12	+* L.A.S.S.I.E Bot
	13	+* The Self-Scheduler
	14	+* Updating Personal Information
	15	+* PII and GDPR
16	16	)))|(((
17		-* Add information for Con-Ops usage
	17	+* Add information for usage of ConOps modules
18	18	* Re-word description so that incident management is solely function of Dispatcher → Clarify within Group Leads Team
19		-* Prepare Qualification Test
	19	+* Add Qualification Test
20	20	)))|yes
21	21	|[[image:L.A.S.S.I.E FrontDesk.png||height="185" width="150"]]|L.A.S.S.I.E
22	22	Front Desk|(((
23	23	L.A.S.S.I.E Operatives who are responsible for face to face customer service during events. The course is designed for operatives who interact directly with attendees, provide information and assistance, handle enquiries or issues on site, and use L.A.S.S.I.E at the Security FrontDesk.
24	24	)))|(((
25		-* How do I deal with the Item Database?
26		-* What about Lost & Found?
	25	+* Item Database
	26	+* Lost & Found
	27	+* Receiving Incidents
	28	+* Assets Database
	29	+* PII and GDPR
27	27	)))|(((
28	28	* Create Lesson
29		-* Re-word description so that the personnel shifts are moved to "Personnel" and the Security Operative status split between "Personnel" and "Dispatcher" → Clarify within Group Leads Team
30		-* Prepare Qualification Test
	32	+* Move Shift Planning to Personnel and split Operativebetween "Personnel" and "Dispatcher" → Clarify within Group Leads Team
	33	+* Add Qualification Test
31	31	)))|yes
32	32	|[[image:L.A.S.S.I.E Dispatcher.png||height="185" width="150"]]|L.A.S.S.I.E
33		-Dispatcher|L.A.S.S.I.Eoperative who is to perform the role of dispatcher for their convention. The course is designed for operatives responsible for coordinating communications, managing incoming and outgoing information, assigning tasks or incidents, and using L.A.S.S.I.E to support operational oversight during the event.|(((
34		-* Incident management
35		-* Adding a new incident
	36	+Dispatcher|L.A.S.S.I.E Operatives who are to perform the role of dispatcher for their convention. The course is designed for operatives responsible for incident management, unit dispatching, incident and unit status maintenance, coordinating communications, and using L.A.S.S.I.E to support operational oversight during the event.|(((
	37	+* Incident Management
	38	+* Adding new Incidents
36	36	* Updating Active Incidents
37		-* Incident Archive
38		-* Tips and Tricks for documenting incidents
39		-* No abbreviations
40		-* Type, don't write
41		-* Factual, PG, and to the point
42		-* Imagine reading the incident log in 6 months. Will it be understandable?
43		-* Pager
	40	+* The Incident Archive
44	44	* Operations Status
	42	+* Tips and Tricks
	43	+* The Pager System
45	45	* Radio Communication
46		-* Hand-Off
	45	+* Hand-Over
	46	+* PII and GDPR
47	47	)))|(((
48	48	* Create Lessons from scratch sheet
49		-* Add qualification test questions
	49	+* Add Qualification Test
	50	+* For Tips and Tricks
	51	+** Type, don't write / No Abbreviations
	52	+** Factual, PG, and to the point
	53	+** Will the log be understandable in 6 months
50	50	)))|yes
51	51	|[[image:L.A.S.S.I.E Personnel.png||height="185" width="150"]]|L.A.S.S.I.E
52		-Personnel|Senior Security Personnel who are responsible for HR, Planning, and Team Coordination|(((
	56	+Personnel|Senior L.A.S.S.I.E Operatives who are responsible for HR, planning, and team coordination. The course is designed for operatives involved in staffing decisions, operational planning, shift coordination, and oversight of security teams, and who use L.A.S.S.I.E to support management and coordination tasks before and during events.|(((
53	53	* Operative Management
54		-* Personnel assets
	58	+* Assets Database
55	55	* Shift Planning
56		-* Operative qualifications and records
	60	+* Operative Qualifications and Records
	61	+* PII and GDPR
57	57	)))|(((
58	58	* Create Lessons
59		-* Add qualification test questions
	64	+* Add Qualification Test
60	60	)))|yes
61	61	|[[image:L.A.S.S.I.E Boss.png||height="185" width="150"]]|L.A.S.S.I.E
62		-Boss|Senior Security Personnel who are responsible for Team Direction and L.A.S.S.I.E Administration|(((
63		-* Attendee database
	67	+Boss|(((
	68	+Senior L.A.S.S.I.E Operatives who are responsible for team direction and L.A.S.S.I.E administration. The course is designed for personnel with overall responsibility for operational leadership, system configuration, user and role management, and the governance of L.A.S.S.I.E usage before, during, and after events.
	69	+)))|(((
	70	+* Attendee Database
64	64	* Convention Management
65		-* ARO
66		-* PNG
67		-* GDPR
	72	+* Alert and Response Order (ARO)
	73	+* Personae non Grata (PNG)
	74	+* PII and GDPR
68	68	)))|(((
69	69	* Create Lessons
70		-* Add qualification test questions
	77	+* Add Qualification Test
71	71	)))|yes
72	72
73	73