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Changes for page Training

Last modified by Treyfane Dingo on 2026/01/17 11:07
From version 9.6
edited by Treyfane Dingo
on 2026/01/17 10:32
Change comment: There is no comment for this version
To version 9.14
edited by Treyfane Dingo
on 2026/01/17 10:44
Change comment: There is no comment for this version

Summary

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Content
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1 1  = L.A.S.S.I.E Training =
2 2  
3 -In addition to any Convention specific training, there are several online courses available specifically for L.A.S.S.I.E.
3 +In addition to any convention specific training, several online courses will be available that are specifically designed for use with L.A.S.S.I.E. These courses provide structured guidance on system usage, operational roles, and standard workflows, and are intended to ensure a consistent level of knowledge and preparedness across all operatives involved in event operations.
4 4  
5 -|= |=Title|=Target Audience|=Contents|=ToDo|=Certificate
5 +|= |=Title|=Target Audience|=Contents|=ToDo / Open Tasks|=Certificate
6 6  |[[image:L.A.S.S.I.E Operative.png||height="185" width="150"]]|L.A.S.S.I.E
7 -Operative|Anyone working with L.A.S.S.I.E regardless of role or client / convention.|(((
8 -* What is L.A.S.S.I.E?
9 -* What is L.A.S.S.I.E not for?
10 -* How do I log on?
11 -* What is a Collar-ID
12 -* What are the Statuses?
13 -* What is the L.A.S.S.I.E Bot?
14 -* What is the Self-Scheduler?
15 -* How do I update my personal information?
7 +Operative|Anyone working with L.A.S.S.I.E regardless of role or client / convention. The course is designed to provide basic L.A.S.S.I.E usage information.|(((
8 +* What is L.A.S.S.I.E (not for)?
9 +* Logon and Usage
10 +* The Collar-ID
11 +* Operative Status
12 +* L.A.S.S.I.E Bot
13 +* The Self-Scheduler
14 +* Updating Personal Information
16 16  )))|(((
17 17  * Add information for Con-Ops usage
18 18  * Re-word description so that incident management is solely function of Dispatcher → Clarify within Group Leads Team
... ... @@ -22,8 +22,10 @@
22 22  Front Desk|(((
23 23  L.A.S.S.I.E Operatives who are responsible for face to face customer service during events. The course is designed for operatives who interact directly with attendees, provide information and assistance, handle enquiries or issues on site, and use L.A.S.S.I.E at the Security FrontDesk.
24 24  )))|(((
25 -* How do I deal with the Item Database?
26 -* What about Lost & Found?
24 +* Item Database
25 +* Lost & Found
26 +* GDPR / PII
27 +* Incidents
27 27  )))|(((
28 28  * Create Lesson
29 29  * Re-word description so that the personnel shifts are moved to "Personnel" and the Security Operative status split between "Personnel" and "Dispatcher" → Clarify within Group Leads Team
... ... @@ -30,20 +30,17 @@
30 30  * Prepare Qualification Test
31 31  )))|yes
32 32  |[[image:L.A.S.S.I.E Dispatcher.png||height="185" width="150"]]|L.A.S.S.I.E
33 -Dispatcher|L.A.S.S.I.Eoperative who is to perform the role of dispatcher for their convention. The course is designed for operatives responsible for coordinating communications, managing incoming and outgoing information, assigning tasks or incidents, and using L.A.S.S.I.E to support operational oversight during the event.|(((
34 -* Incident management
35 -* Adding a new incident
36 -* Updating Active Incidents
37 -* Incident Archive
38 -* Tips and Tricks for documenting incidents
39 -* No abbreviations
40 -* Type, don't write
41 -* Factual, PG, and to the point
42 -* Imagine reading the incident log in 6 months. Will it be understandable?
43 -* Pager
34 +Dispatcher|L.A.S.S.I.E Operatives who are to perform the role of dispatcher for their convention. The course is designed for operatives responsible for incident management, unit dispatching, incident and unit status maintenance, coordinating communications, and using L.A.S.S.I.E to support operational oversight during the event.|(((
35 +* Incident Management
36 +** Adding a new Incident
37 +** Updating Active Incidents
38 +** Incident Archive
39 +* Tips and Tricks
40 +**
41 +* Pager System
44 44  * Operations Status
45 45  * Radio Communication
46 -* Hand-Off
44 +* Hand-Over
47 47  )))|(((
48 48  * Create Lessons from scratch sheet
49 49  * Add qualification test questions