Changes for page Training

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...	...	@@ -1,10 +1,10 @@
1	1	= L.A.S.S.I.E Training =
2	2
3		-In addition to any Convention specific training, there are several online courses available specifically for L.A.S.S.I.E.
	3	+In addition to any convention specific training, several online courses will be available that are specifically designed for use with L.A.S.S.I.E. These courses provide structured guidance on system usage, operational roles, and standard workflows, and are intended to ensure a consistent level of knowledge and preparedness across all operatives involved in event operations.
4	4
5		-|= |=Title|=Target Audience|=Contents|=ToDo|=Certificate
	5	+|= |=Title|=Target Audience|=Contents|=ToDo / Open Tasks|=Certificate
6	6	|[[image:L.A.S.S.I.E Operative.png||height="185" width="150"]]|L.A.S.S.I.E
7		-Operative|Anyone working with L.A.S.S.I.E regardless of role or client / convention.|(((
	7	+Operative|Anyone working with L.A.S.S.I.E regardless of role or client / convention. The course is designed to provide basic L.A.S.S.I.E usage information.|(((
8	8	* What is L.A.S.S.I.E?
9	9	* What is L.A.S.S.I.E not for?
10	10	* How do I log on?
...	...	@@ -12,7 +12,7 @@
12	12	* What are the Statuses?
13	13	* What is the L.A.S.S.I.E Bot?
14	14	* What is the Self-Scheduler?
15		-* How do I update my personal information?
	15	+* Update my personal information?
16	16	)))|(((
17	17	* Add information for Con-Ops usage
18	18	* Re-word description so that incident management is solely function of Dispatcher → Clarify within Group Leads Team
...	...	@@ -22,8 +22,10 @@
22	22	Front Desk|(((
23	23	L.A.S.S.I.E Operatives who are responsible for face to face customer service during events. The course is designed for operatives who interact directly with attendees, provide information and assistance, handle enquiries or issues on site, and use L.A.S.S.I.E at the Security FrontDesk.
24	24	)))|(((
25		-* How do I deal with the Item Database?
26		-* What about Lost & Found?
	25	+* Item Database
	26	+* Lost & Found
	27	+* GDPR / PII
	28	+* Incidents
27	27	)))|(((
28	28	* Create Lesson
29	29	* Re-word description so that the personnel shifts are moved to "Personnel" and the Security Operative status split between "Personnel" and "Dispatcher" → Clarify within Group Leads Team
...	...	@@ -30,20 +30,19 @@
30	30	* Prepare Qualification Test
31	31	)))|yes
32	32	|[[image:L.A.S.S.I.E Dispatcher.png||height="185" width="150"]]|L.A.S.S.I.E
33		-Dispatcher|L.A.S.S.I.Eoperative who is to perform the role of dispatcher for their convention. The course is designed for operatives responsible for coordinating communications, managing incoming and outgoing information, assigning tasks or incidents, and using L.A.S.S.I.E to support operational oversight during the event.|(((
34		-* Incident management
35		-* Adding a new incident
36		-* Updating Active Incidents
37		-* Incident Archive
38		-* Tips and Tricks for documenting incidents
39		-* No abbreviations
40		-* Type, don't write
41		-* Factual, PG, and to the point
42		-* Imagine reading the incident log in 6 months. Will it be understandable?
43		-* Pager
	35	+Dispatcher|L.A.S.S.I.E Operatives who are to perform the role of dispatcher for their convention. The course is designed for operatives responsible for incident management, unit dispatching, incident and unit status maintenance, coordinating communications, and using L.A.S.S.I.E to support operational oversight during the event.|(((
	36	+* Incident Management
	37	+** Adding a new Incident
	38	+** Updating Active Incidents
	39	+** Incident Archive
	40	+* Tips and Tricks
	41	+** Type, don't write / No Abbreviations
	42	+** Factual, PG, and to the point
	43	+** Will the log be understandable in 6 months
	44	+* Pager System
44	44	* Operations Status
45	45	* Radio Communication
46		-* Hand-Off
	47	+* Hand-Over
47	47	)))|(((
48	48	* Create Lessons from scratch sheet
49	49	* Add qualification test questions