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Changes for page Training

Last modified by Treyfane Dingo on 2026/01/17 11:07
From version 9.6
edited by Treyfane Dingo
on 2026/01/17 10:32
Change comment: There is no comment for this version
To version 7.1
edited by Treyfane Dingo
on 2026/01/17 10:21
Change comment: Uploaded new attachment "L.A.S.S.I.E Dispatcher.png", version {1}

Summary

Details

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3 3  In addition to any Convention specific training, there are several online courses available specifically for L.A.S.S.I.E.
4 4  
5 5  |= |=Title|=Target Audience|=Contents|=ToDo|=Certificate
6 -|[[image:L.A.S.S.I.E Operative.png||height="185" width="150"]]|L.A.S.S.I.E
7 -Operative|Anyone working with L.A.S.S.I.E regardless of role or client / convention.|(((
6 +|[[image:L.A.S.S.I.E Operative.png||height="185" width="150"]]|L.A.S.S.I.E Operative|Anyone working with L.A.S.S.I.E regardless of role or client|(((
8 8  * What is L.A.S.S.I.E?
9 9  * What is L.A.S.S.I.E not for?
10 10  * How do I log on?
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18 18  * Re-word description so that incident management is solely function of Dispatcher → Clarify within Group Leads Team
19 19  * Prepare Qualification Test
20 20  )))|yes
21 -|[[image:L.A.S.S.I.E FrontDesk.png||height="185" width="150"]]|L.A.S.S.I.E
22 -Front Desk|(((
23 -L.A.S.S.I.E Operatives who are responsible for face to face customer service during events. The course is designed for operatives who interact directly with attendees, provide information and assistance, handle enquiries or issues on site, and use L.A.S.S.I.E at the Security FrontDesk.
24 -)))|(((
20 +|[[image:L.A.S.S.I.E FrontDesk.png]]|L.A.S.S.I.E Front Desk|Anyone dealing with face to face customer service at an event|(((
25 25  * How do I deal with the Item Database?
26 26  * What about Lost & Found?
27 27  )))|(((
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29 29  * Re-word description so that the personnel shifts are moved to "Personnel" and the Security Operative status split between "Personnel" and "Dispatcher" → Clarify within Group Leads Team
30 30  * Prepare Qualification Test
31 31  )))|yes
32 -|[[image:L.A.S.S.I.E Dispatcher.png||height="185" width="150"]]|L.A.S.S.I.E
33 -Dispatcher|L.A.S.S.I.Eoperative who is to perform the role of dispatcher for their convention. The course is designed for operatives responsible for coordinating communications, managing incoming and outgoing information, assigning tasks or incidents, and using L.A.S.S.I.E to support operational oversight during the event.|(((
28 +|Dispatcher|L.A.S.S.I.E Dispatcher|Any security operative who is to perform the role of dispatcher for their convention|(((
34 34  * Incident management
35 35  * Adding a new incident
36 36  * Updating Active Incidents
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48 48  * Create Lessons from scratch sheet
49 49  * Add qualification test questions
50 50  )))|yes
51 -|[[image:L.A.S.S.I.E Personnel.png||height="185" width="150"]]|L.A.S.S.I.E
52 -Personnel|Senior Security Personnel who are responsible for HR, Planning, and Team Coordination|(((
46 +|Personnel|L.A.S.S.I.E Personnel|Senior Security Personnel who are responsible for HR, Planning, and Team Coordination|(((
53 53  * Operative Management
54 54  * Personnel assets
55 55  * Shift Planning
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58 58  * Create Lessons
59 59  * Add qualification test questions
60 60  )))|yes
61 -|[[image:L.A.S.S.I.E Boss.png||height="185" width="150"]]|L.A.S.S.I.E
62 -Boss|Senior Security Personnel who are responsible for Team Direction and L.A.S.S.I.E Administration|(((
55 +|Leadership|L.A.S.S.I.E Boss|Senior Security Personnel who are responsible for Team Direction and L.A.S.S.I.E Administration|(((
63 63  * Attendee database
64 64  * Convention Management
65 65  * ARO
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