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Changes for page Training

Last modified by Treyfane Dingo on 2026/01/17 11:07
From version 9.5
edited by Treyfane Dingo
on 2026/01/17 10:27
Change comment: There is no comment for this version
To version 3.1
edited by Treyfane Dingo
on 2023/05/27 12:57
Change comment: There is no comment for this version

Summary

Details

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1 -Training
1 +eLearning
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1 -L\.A\.S\.S\.I\.E.WebHome
1 +L\.A\.S\.S\.I\.E\..WebHome
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1 -= L.A.S.S.I.E Training =
1 += L.A.S.S.I.E. Training =
2 2  
3 -In addition to any Convention specific training, there are several online courses available specifically for L.A.S.S.I.E.
3 +In addition to the convention specific training, there are several courses available specifically for L.A.S.S.I.E. These are listed here.
4 4  
5 -|= |=Title|=Target Audience|=Contents|=ToDo|=Certificate
6 -|[[image:L.A.S.S.I.E Operative.png||height="185" width="150"]]|L.A.S.S.I.E
7 -Operative|Anyone working with L.A.S.S.I.E regardless of role or client / convention.|(((
8 -* What is L.A.S.S.I.E?
9 -* What is L.A.S.S.I.E not for?
5 +== Operative ==
6 +
7 +Title: L.A.S.S.I.E. Operative Goal Audience: Every Security Operative who works with L.A.S.S.I.E. regardless of role or convention Contents:
8 +
9 +* What is L.A.S.S.I.E.?
10 +* What is L.A.S.S.I.E. not for?
10 10  * How do I log on?
11 11  * What is a Collar-ID
12 12  * What are the Statuses?
13 -* What is the L.A.S.S.I.E Bot?
14 +* What is the L.A.S.S.I.E. Bot?
14 14  * What is the Self-Scheduler?
15 15  * How do I update my personal information?
16 -)))|(((
17 -* Add information for Con-Ops usage
18 -* Re-word description so that incident management is solely function of Dispatcher → Clarify within Group Leads Team
19 -* Prepare Qualification Test
20 -)))|yes
21 -|[[image:L.A.S.S.I.E FrontDesk.png||height="185" width="150"]]|L.A.S.S.I.E
22 -Front Desk|L.A.S.S.I.E Operatives who are responsible for face to face customer service during events. The course is designed for operatives who interact directly with attendees, provide information and assistance, handle enquiries or issues on site, and use L.A.S.S.I.E at the Security FrontDesk.|(((
17 +
18 +OPEN TO-DO's:
19 +
20 +1. Add information for Con-Ops usage
21 +1. Re-word description so that incident management is solely function of Dispatcher =⇒ Clarify within Group Leads Team
22 +1. Prepare Qualification Test
23 +
24 +== Front Desk and Customer Service ==
25 +
26 +Title: L.A.S.S.I.E. Front Desk Goal Audience: Anyone who deals with customer service Contents:
27 +
23 23  * How do I deal with the Item Database?
24 24  * What about Lost & Found?
25 -)))|(((
26 -* Create Lesson
27 -* Re-word description so that the personnel shifts are moved to "Personnel" and the Security Operative status split between "Personnel" and "Dispatcher" → Clarify within Group Leads Team
28 -* Prepare Qualification Test
29 -)))|yes
30 -|[[image:L.A.S.S.I.E Dispatcher.png||height="185" width="150"]]|L.A.S.S.I.E
31 -Dispatcher|Any security operative who is to perform the role of dispatcher for their convention|(((
30 +
31 +OPEN TO-DO's:
32 +
33 +1. Create Lesson
34 +1. Re-word description so that the personnel shifts are moved to "Personnel" and the Security Operative status split between "Personnel" and "Dispatcher" =⇒ Clarify within Group Leads Team
35 +1. Prepare Qualification Test
36 +
37 +== Dispatcher ==
38 +
39 +Title: L.A.S.S.I.E. Dispatcher Goal Audience: Any security operative who is to perform the role of dispatcher for their convention Contents:
40 +
32 32  * Incident management
33 -* Adding a new incident
34 -* Updating Active Incidents
35 -* Incident Archive
42 +* - Adding a new incident
43 +* - Updating Active Incidents
44 +* - Incident Archive
36 36  * Tips and Tricks for documenting incidents
37 -* No abbreviations
38 -* Type, don't write
39 -* Factual, PG, and to the point
40 -* Imagine reading the incident log in 6 months. Will it be understandable?
46 +* - No abbreviations
47 +* - Type, don't write
48 +* - Factual, PG, and to the point
49 +* - Imagine reading the incident log in 6 months. Will it be understandable?
41 41  * Pager
42 42  * Operations Status
43 43  * Radio Communication
44 44  * Hand-Off
45 -)))|(((
46 -* Create Lessons from scratch sheet
47 -* Add qualification test questions
48 -)))|yes
49 -|[[image:L.A.S.S.I.E Personnel.png||height="185" width="150"]]|L.A.S.S.I.E
50 -Personnel|Senior Security Personnel who are responsible for HR, Planning, and Team Coordination|(((
54 +
55 +OPEN TO-DO'S:
56 +
57 +1. Create Lessons from scratch sheet
58 +1. Add qualification test questions
59 +
60 +== Personnel ==
61 +
62 +Title: L.A.S.S.I.E. Personnel Goal Audience: Senior Security Personnel who are responsible for HR, Planning, and Team Coordination Contents:
63 +
51 51  * Operative Management
52 52  * Personnel assets
53 53  * Shift Planning
54 54  * Operative qualifications and records
55 -)))|(((
56 -* Create Lessons
57 -* Add qualification test questions
58 -)))|yes
59 -|[[image:L.A.S.S.I.E Boss.png||height="185" width="150"]]|L.A.S.S.I.E
60 -Boss|Senior Security Personnel who are responsible for Team Direction and L.A.S.S.I.E Administration|(((
68 +
69 +OPEN TO-DO'S:
70 +
71 +1. Create Lessons
72 +1. Add qualification test questions
73 +
74 +== Leadership ==
75 +
76 +Title: L.A.S.S.I.E. Leadership Goal Audience: Senior Security Personnel who are responsible for Team Direction and L.A.S.S.I.E. Administration Contents:
77 +
61 61  * Attendee database
62 62  * Convention Management
63 63  * ARO
64 64  * PNG
65 65  * GDPR
66 -)))|(((
67 -* Create Lessons
68 -* Add qualification test questions
69 -)))|yes
70 70  
71 -
84 +OPEN TO-DO'S:
85 +
86 +1. Create Lessons
87 +1. Add qualification test questions
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