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1	1	= L.A.S.S.I.E Training =
2	2
3		-In addition to any Convention specific training, there are several online courses available specifically for L.A.S.S.I.E.
	3	+In addition to any convention specific training, several online courses will be available that are specifically designed for use with L.A.S.S.I.E. These courses provide structured guidance on system usage, operational roles, and standard workflows, and are intended to ensure a consistent level of knowledge and preparedness across all operatives involved in event operations.
4	4
5		-|= |=Title|=Target Audience|=Contents|=ToDo|=Certificate
	5	+|= |=Title|=Target Audience|=Contents|=ToDo / Open Tasks|=Certificate
6	6	|[[image:L.A.S.S.I.E Operative.png||height="185" width="150"]]|L.A.S.S.I.E
7		-Operative|Anyone working with L.A.S.S.I.E regardless of role or client|(((
8		-* What is L.A.S.S.I.E?
9		-* What is L.A.S.S.I.E not for?
10		-* How do I log on?
11		-* What is a Collar-ID
12		-* What are the Statuses?
13		-* What is the L.A.S.S.I.E Bot?
14		-* What is the Self-Scheduler?
15		-* How do I update my personal information?
	7	+Operative|Anyone working with L.A.S.S.I.E regardless of role or client / convention. The course is designed to provide basic L.A.S.S.I.E usage information.|(((
	8	+* What is L.A.S.S.I.E (not for)?
	9	+* Logon and Usage
	10	+* The Collar-ID
	11	+* Operative Status
	12	+* L.A.S.S.I.E Bot
	13	+* The Self-Scheduler
	14	+* Updating Personal Information
	15	+* PII and GDPR
16	16	)))|(((
17	17	* Add information for Con-Ops usage
18	18	* Re-word description so that incident management is solely function of Dispatcher → Clarify within Group Leads Team
...	...	@@ -19,37 +19,42 @@
19	19	* Prepare Qualification Test
20	20	)))|yes
21	21	|[[image:L.A.S.S.I.E FrontDesk.png||height="185" width="150"]]|L.A.S.S.I.E
22		-Front Desk|L.A.S.S.I.E Operatives who are responsible for face to face customer service during events. The course is designed for operatives who interact directly with attendees, provide information and assistance, handle enquiries or issues on site, and use L.A.S.S.I.E at the Security FrontDesk.|(((
23		-* How do I deal with the Item Database?
24		-* What about Lost & Found?
	22	+Front Desk|(((
	23	+L.A.S.S.I.E Operatives who are responsible for face to face customer service during events. The course is designed for operatives who interact directly with attendees, provide information and assistance, handle enquiries or issues on site, and use L.A.S.S.I.E at the Security FrontDesk.
25	25	)))|(((
	25	+* Item Database
	26	+* Lost & Found
	27	+* Receiving Incidents
	28	+* Assets Database
	29	+* PII and GDPR
	30	+)))|(((
26	26	* Create Lesson
27	27	* Re-word description so that the personnel shifts are moved to "Personnel" and the Security Operative status split between "Personnel" and "Dispatcher" → Clarify within Group Leads Team
28	28	* Prepare Qualification Test
29	29	)))|yes
30	30	|[[image:L.A.S.S.I.E Dispatcher.png||height="185" width="150"]]|L.A.S.S.I.E
31		-Dispatcher|Any security operative who is to perform the role of dispatcher for their convention|(((
32		-* Incident management
33		-* Adding a new incident
	36	+Dispatcher|L.A.S.S.I.E Operatives who are to perform the role of dispatcher for their convention. The course is designed for operatives responsible for incident management, unit dispatching, incident and unit status maintenance, coordinating communications, and using L.A.S.S.I.E to support operational oversight during the event.|(((
	37	+* Incident Management
	38	+* Adding new Incidents
34	34	* Updating Active Incidents
35		-* Incident Archive
36		-* Tips and Tricks for documenting incidents
37		-* No abbreviations
38		-* Type, don't write
39		-* Factual, PG, and to the point
40		-* Imagine reading the incident log in 6 months. Will it be understandable?
41		-* Pager
	40	+* The Incident Archive
42	42	* Operations Status
	42	+* Tips and Tricks
	43	+* The Pager System
43	43	* Radio Communication
44		-* Hand-Off
	45	+* Hand-Over
45	45	)))|(((
46	46	* Create Lessons from scratch sheet
47	47	* Add qualification test questions
	49	+* For Tips and Tricks
	50	+** Type, don't write / No Abbreviations
	51	+** Factual, PG, and to the point
	52	+** Will the log be understandable in 6 months
48	48	)))|yes
49	49	|[[image:L.A.S.S.I.E Personnel.png||height="185" width="150"]]|L.A.S.S.I.E
50		-Personnel|Senior Security Personnel who are responsible for HR, Planning, and Team Coordination|(((
	55	+Personnel|Senior L.A.S.S.I.E Operatives who are responsible for HR, planning, and team coordination. The course is designed for operatives involved in staffing decisions, operational planning, shift coordination, and oversight of security teams, and who use L.A.S.S.I.E to support management and coordination tasks before and during events.|(((
51	51	* Operative Management
52		-* Personnel assets
	57	+* Assets Database
53	53	* Shift Planning
54	54	* Operative qualifications and records
55	55	)))|(((
...	...	@@ -57,12 +57,14 @@
57	57	* Add qualification test questions
58	58	)))|yes
59	59	|[[image:L.A.S.S.I.E Boss.png||height="185" width="150"]]|L.A.S.S.I.E
60		-Boss|Senior Security Personnel who are responsible for Team Direction and L.A.S.S.I.E Administration|(((
61		-* Attendee database
	65	+Boss|(((
	66	+Senior L.A.S.S.I.E Operatives who are responsible for team direction and L.A.S.S.I.E administration. The course is designed for personnel with overall responsibility for operational leadership, system configuration, user and role management, and the governance of L.A.S.S.I.E usage before, during, and after events.
	67	+)))|(((
	68	+* Attendee Database
62	62	* Convention Management
63		-* ARO
64		-* PNG
65		-* GDPR
	70	+* Alert and Response Order (ARO)
	71	+* Personae non Grata (PNG)
	72	+* PII and GDPR
66	66	)))|(((
67	67	* Create Lessons
68	68	* Add qualification test questions