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Changes for page Training

Last modified by Treyfane Dingo on 2026/01/17 11:07
From version 9.3
edited by Treyfane Dingo
on 2026/01/17 10:24
Change comment: There is no comment for this version
To version 9.12
edited by Treyfane Dingo
on 2026/01/17 10:41
Change comment: There is no comment for this version

Summary

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1 1  = L.A.S.S.I.E Training =
2 2  
3 -In addition to any Convention specific training, there are several online courses available specifically for L.A.S.S.I.E.
3 +In addition to any convention specific training, several online courses will be available that are specifically designed for use with L.A.S.S.I.E. These courses provide structured guidance on system usage, operational roles, and standard workflows, and are intended to ensure a consistent level of knowledge and preparedness across all operatives involved in event operations.
4 4  
5 -|= |=Title|=Target Audience|=Contents|=ToDo|=Certificate
5 +|= |=Title|=Target Audience|=Contents|=ToDo / Open Tasks|=Certificate
6 6  |[[image:L.A.S.S.I.E Operative.png||height="185" width="150"]]|L.A.S.S.I.E
7 -Operative|Anyone working with L.A.S.S.I.E regardless of role or client|(((
7 +Operative|Anyone working with L.A.S.S.I.E regardless of role or client / convention. The course is designed to provide basic L.A.S.S.I.E usage information.|(((
8 8  * What is L.A.S.S.I.E?
9 9  * What is L.A.S.S.I.E not for?
10 10  * How do I log on?
... ... @@ -19,29 +19,33 @@
19 19  * Prepare Qualification Test
20 20  )))|yes
21 21  |[[image:L.A.S.S.I.E FrontDesk.png||height="185" width="150"]]|L.A.S.S.I.E
22 -Front Desk|L.A.S.S.I.E Operatives dealing with face to face customer service at an event|(((
23 -* How do I deal with the Item Database?
24 -* What about Lost & Found?
22 +Front Desk|(((
23 +L.A.S.S.I.E Operatives who are responsible for face to face customer service during events. The course is designed for operatives who interact directly with attendees, provide information and assistance, handle enquiries or issues on site, and use L.A.S.S.I.E at the Security FrontDesk.
25 25  )))|(((
25 +* Item Database
26 +* Lost & Found
27 +* GDPR / PII
28 +* Incidents
29 +)))|(((
26 26  * Create Lesson
27 27  * Re-word description so that the personnel shifts are moved to "Personnel" and the Security Operative status split between "Personnel" and "Dispatcher" → Clarify within Group Leads Team
28 28  * Prepare Qualification Test
29 29  )))|yes
30 30  |[[image:L.A.S.S.I.E Dispatcher.png||height="185" width="150"]]|L.A.S.S.I.E
31 -Dispatcher|Any security operative who is to perform the role of dispatcher for their convention|(((
32 -* Incident management
33 -* Adding a new incident
34 -* Updating Active Incidents
35 -* Incident Archive
36 -* Tips and Tricks for documenting incidents
37 -* No abbreviations
38 -* Type, don't write
39 -* Factual, PG, and to the point
40 -* Imagine reading the incident log in 6 months. Will it be understandable?
41 -* Pager
35 +Dispatcher|L.A.S.S.I.E Operatives who are to perform the role of dispatcher for their convention. The course is designed for operatives responsible for incident management, unit dispatching, incident and unit status maintenance, coordinating communications, and using L.A.S.S.I.E to support operational oversight during the event.|(((
36 +* Incident Management
37 +** Adding a new Incident
38 +** Updating Active Incidents
39 +** Incident Archive
40 +* Tips and Tricks
41 +** No abbreviations
42 +** Type, don't write /
43 +** Factual, PG, and to the point
44 +** Imagine reading the incident log in 6 months. Will it be understandable?
45 +* Pager System
42 42  * Operations Status
43 43  * Radio Communication
44 -* Hand-Off
48 +* Hand-Over
45 45  )))|(((
46 46  * Create Lessons from scratch sheet
47 47  * Add qualification test questions