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Changes for page Training

Last modified by Treyfane Dingo on 2026/01/17 11:07
From version 9.3
edited by Treyfane Dingo
on 2026/01/17 10:24
Change comment: There is no comment for this version
To version 4.3
edited by Treyfane Dingo
on 2026/01/17 10:10
Change comment: There is no comment for this version

Summary

Details

Page properties
Content
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2 2  
3 3  In addition to any Convention specific training, there are several online courses available specifically for L.A.S.S.I.E.
4 4  
5 -|= |=Title|=Target Audience|=Contents|=ToDo|=Certificate
6 -|[[image:L.A.S.S.I.E Operative.png||height="185" width="150"]]|L.A.S.S.I.E
7 -Operative|Anyone working with L.A.S.S.I.E regardless of role or client|(((
5 +|=Title|=Target Audience|=Contents|=
6 +| | | |
7 +| | | |
8 +| | | |
9 +| | | |
10 +
11 +== Operative ==
12 +
13 +Title: L.A.S.S.I.E Operative Goal Audience: Every Security Operative who works with L.A.S.S.I.E regardless of role or convention Contents:
14 +
8 8  * What is L.A.S.S.I.E?
9 9  * What is L.A.S.S.I.E not for?
10 10  * How do I log on?
... ... @@ -13,59 +13,74 @@
13 13  * What is the L.A.S.S.I.E Bot?
14 14  * What is the Self-Scheduler?
15 15  * How do I update my personal information?
16 -)))|(((
17 -* Add information for Con-Ops usage
18 -* Re-word description so that incident management is solely function of Dispatcher → Clarify within Group Leads Team
19 -* Prepare Qualification Test
20 -)))|yes
21 -|[[image:L.A.S.S.I.E FrontDesk.png||height="185" width="150"]]|L.A.S.S.I.E
22 -Front Desk|L.A.S.S.I.E Operatives dealing with face to face customer service at an event|(((
23 +
24 +OPEN TO-DO's:
25 +
26 +1. Add information for Con-Ops usage
27 +1. Re-word description so that incident management is solely function of Dispatcher =⇒ Clarify within Group Leads Team
28 +1. Prepare Qualification Test
29 +
30 +== Front Desk and Customer Service ==
31 +
32 +Title: L.A.S.S.I.E Front Desk Goal Audience: Anyone who deals with customer service Contents:
33 +
23 23  * How do I deal with the Item Database?
24 24  * What about Lost & Found?
25 -)))|(((
26 -* Create Lesson
27 -* Re-word description so that the personnel shifts are moved to "Personnel" and the Security Operative status split between "Personnel" and "Dispatcher" → Clarify within Group Leads Team
28 -* Prepare Qualification Test
29 -)))|yes
30 -|[[image:L.A.S.S.I.E Dispatcher.png||height="185" width="150"]]|L.A.S.S.I.E
31 -Dispatcher|Any security operative who is to perform the role of dispatcher for their convention|(((
36 +
37 +OPEN TO-DO's:
38 +
39 +1. Create Lesson
40 +1. Re-word description so that the personnel shifts are moved to "Personnel" and the Security Operative status split between "Personnel" and "Dispatcher" =⇒ Clarify within Group Leads Team
41 +1. Prepare Qualification Test
42 +
43 +== Dispatcher ==
44 +
45 +Title: L.A.S.S.I.E Dispatcher Goal Audience: Any security operative who is to perform the role of dispatcher for their convention Contents:
46 +
32 32  * Incident management
33 -* Adding a new incident
34 -* Updating Active Incidents
35 -* Incident Archive
48 +* - Adding a new incident
49 +* - Updating Active Incidents
50 +* - Incident Archive
36 36  * Tips and Tricks for documenting incidents
37 -* No abbreviations
38 -* Type, don't write
39 -* Factual, PG, and to the point
40 -* Imagine reading the incident log in 6 months. Will it be understandable?
52 +* - No abbreviations
53 +* - Type, don't write
54 +* - Factual, PG, and to the point
55 +* - Imagine reading the incident log in 6 months. Will it be understandable?
41 41  * Pager
42 42  * Operations Status
43 43  * Radio Communication
44 44  * Hand-Off
45 -)))|(((
46 -* Create Lessons from scratch sheet
47 -* Add qualification test questions
48 -)))|yes
49 -|[[image:L.A.S.S.I.E Personnel.png||height="185" width="150"]]|L.A.S.S.I.E
50 -Personnel|Senior Security Personnel who are responsible for HR, Planning, and Team Coordination|(((
60 +
61 +OPEN TO-DO'S:
62 +
63 +1. Create Lessons from scratch sheet
64 +1. Add qualification test questions
65 +
66 +== Personnel ==
67 +
68 +Title: L.A.S.S.I.E Personnel Goal Audience: Senior Security Personnel who are responsible for HR, Planning, and Team Coordination Contents:
69 +
51 51  * Operative Management
52 52  * Personnel assets
53 53  * Shift Planning
54 54  * Operative qualifications and records
55 -)))|(((
56 -* Create Lessons
57 -* Add qualification test questions
58 -)))|yes
59 -|[[image:L.A.S.S.I.E Boss.png||height="185" width="150"]]|L.A.S.S.I.E
60 -Boss|Senior Security Personnel who are responsible for Team Direction and L.A.S.S.I.E Administration|(((
74 +
75 +OPEN TO-DO'S:
76 +
77 +1. Create Lessons
78 +1. Add qualification test questions
79 +
80 +== Leadership ==
81 +
82 +Title: L.A.S.S.I.E Leadership Goal Audience: Senior Security Personnel who are responsible for Team Direction and L.A.S.S.I.E Administration Contents:
83 +
61 61  * Attendee database
62 62  * Convention Management
63 63  * ARO
64 64  * PNG
65 65  * GDPR
66 -)))|(((
67 -* Create Lessons
68 -* Add qualification test questions
69 -)))|yes
70 70  
71 -
90 +OPEN TO-DO'S:
91 +
92 +1. Create Lessons
93 +1. Add qualification test questions
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