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1	1	= L.A.S.S.I.E Training =
2	2
3		-In addition to any convention specific training, several online courses will be available that are specifically designed for use with L.A.S.S.I.E. These courses provide structured guidance on system usage, operational roles, and standard workflows, and are intended to ensure a consistent level of knowledge and preparedness across all operatives involved in event operations.
	3	+In addition to any Convention specific training, there are several online courses available specifically for L.A.S.S.I.E.
4	4
5		-|= |=Title|=Target Audience|=Contents|=ToDo / Open Tasks|=Certificate
	5	+|= |=Title|=Target Audience|=Contents|=ToDo|=Certificate
6	6	|[[image:L.A.S.S.I.E Operative.png||height="185" width="150"]]|L.A.S.S.I.E
7		-Operative|Anyone working with L.A.S.S.I.E regardless of role or client / convention. The course is designed to provide basic L.A.S.S.I.E usage information.|(((
8		-* What is L.A.S.S.I.E (not for)?
9		-* Logon and Usage
10		-* The Collar-ID
11		-* Operative Status
12		-* L.A.S.S.I.E Bot
13		-* The Self-Scheduler
14		-* Updating Personal Information
15		-* PII and GDPR
	7	+Operative|Anyone working with L.A.S.S.I.E regardless of role or client|(((
	8	+* What is L.A.S.S.I.E?
	9	+* What is L.A.S.S.I.E not for?
	10	+* How do I log on?
	11	+* What is a Collar-ID
	12	+* What are the Statuses?
	13	+* What is the L.A.S.S.I.E Bot?
	14	+* What is the Self-Scheduler?
	15	+* How do I update my personal information?
16	16	)))|(((
17		-* Add information for usage of ConOps modules
	17	+* Add information for Con-Ops usage
18	18	* Re-word description so that incident management is solely function of Dispatcher → Clarify within Group Leads Team
19		-* Add Qualification Test
	19	+* Prepare Qualification Test
20	20	)))|yes
21	21	|[[image:L.A.S.S.I.E FrontDesk.png||height="185" width="150"]]|L.A.S.S.I.E
22		-Front Desk|(((
23		-L.A.S.S.I.E Operatives who are responsible for face to face customer service during events. The course is designed for operatives who interact directly with attendees, provide information and assistance, handle enquiries or issues on site, and use L.A.S.S.I.E at the Security FrontDesk.
	22	+Front Desk|L.A.S.S.I.E Operatives dealing with face to face customer service at an event|(((
	23	+* How do I deal with the Item Database?
	24	+* What about Lost & Found?
24	24	)))|(((
25		-* Item Database
26		-* Lost & Found
27		-* Receiving Incidents
28		-* Assets Database
29		-* PII and GDPR
30		-)))|(((
31	31	* Create Lesson
32	32	* Re-word description so that the personnel shifts are moved to "Personnel" and the Security Operative status split between "Personnel" and "Dispatcher" → Clarify within Group Leads Team
33	33	* Prepare Qualification Test
34	34	)))|yes
35	35	|[[image:L.A.S.S.I.E Dispatcher.png||height="185" width="150"]]|L.A.S.S.I.E
36		-Dispatcher|L.A.S.S.I.E Operatives who are to perform the role of dispatcher for their convention. The course is designed for operatives responsible for incident management, unit dispatching, incident and unit status maintenance, coordinating communications, and using L.A.S.S.I.E to support operational oversight during the event.|(((
37		-* Incident Management
38		-* Adding new Incidents
	31	+Dispatcher|Any security operative who is to perform the role of dispatcher for their convention|(((
	32	+* Incident management
	33	+* Adding a new incident
39	39	* Updating Active Incidents
40		-* The Incident Archive
	35	+* Incident Archive
	36	+* Tips and Tricks for documenting incidents
	37	+* No abbreviations
	38	+* Type, don't write
	39	+* Factual, PG, and to the point
	40	+* Imagine reading the incident log in 6 months. Will it be understandable?
	41	+* Pager
41	41	* Operations Status
42		-* Tips and Tricks
43		-* The Pager System
44	44	* Radio Communication
45		-* Hand-Over
46		-* PII and GDPR
	44	+* Hand-Off
47	47	)))|(((
48	48	* Create Lessons from scratch sheet
49	49	* Add qualification test questions
50		-* For Tips and Tricks
51		-** Type, don't write / No Abbreviations
52		-** Factual, PG, and to the point
53		-** Will the log be understandable in 6 months
54	54	)))|yes
55	55	|[[image:L.A.S.S.I.E Personnel.png||height="185" width="150"]]|L.A.S.S.I.E
56		-Personnel|Senior L.A.S.S.I.E Operatives who are responsible for HR, planning, and team coordination. The course is designed for operatives involved in staffing decisions, operational planning, shift coordination, and oversight of security teams, and who use L.A.S.S.I.E to support management and coordination tasks before and during events.|(((
	50	+Personnel|Senior Security Personnel who are responsible for HR, Planning, and Team Coordination|(((
57	57	* Operative Management
58		-* Assets Database
	52	+* Personnel assets
59	59	* Shift Planning
60		-* Operative Qualifications and Records
61		-* PII and GDPR
	54	+* Operative qualifications and records
62	62	)))|(((
63	63	* Create Lessons
64	64	* Add qualification test questions
65	65	)))|yes
66	66	|[[image:L.A.S.S.I.E Boss.png||height="185" width="150"]]|L.A.S.S.I.E
67		-Boss|(((
68		-Senior L.A.S.S.I.E Operatives who are responsible for team direction and L.A.S.S.I.E administration. The course is designed for personnel with overall responsibility for operational leadership, system configuration, user and role management, and the governance of L.A.S.S.I.E usage before, during, and after events.
69		-)))|(((
70		-* Attendee Database
	60	+Boss|Senior Security Personnel who are responsible for Team Direction and L.A.S.S.I.E Administration|(((
	61	+* Attendee database
71	71	* Convention Management
72		-* Alert and Response Order (ARO)
73		-* Personae non Grata (PNG)
74		-* PII and GDPR
	63	+* ARO
	64	+* PNG
	65	+* GDPR
75	75	)))|(((
76	76	* Create Lessons
77	77	* Add qualification test questions