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Changes for page Training

Last modified by Treyfane Dingo on 2026/01/17 11:07
From version 9.20
edited by Treyfane Dingo
on 2026/01/17 10:51
Change comment: There is no comment for this version
To version 9.6
edited by Treyfane Dingo
on 2026/01/17 10:32
Change comment: There is no comment for this version

Summary

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1 1  = L.A.S.S.I.E Training =
2 2  
3 -In addition to any convention specific training, several online courses will be available that are specifically designed for use with L.A.S.S.I.E. These courses provide structured guidance on system usage, operational roles, and standard workflows, and are intended to ensure a consistent level of knowledge and preparedness across all operatives involved in event operations.
3 +In addition to any Convention specific training, there are several online courses available specifically for L.A.S.S.I.E.
4 4  
5 -|= |=Title|=Target Audience|=Contents|=ToDo / Open Tasks|=Certificate
5 +|= |=Title|=Target Audience|=Contents|=ToDo|=Certificate
6 6  |[[image:L.A.S.S.I.E Operative.png||height="185" width="150"]]|L.A.S.S.I.E
7 -Operative|Anyone working with L.A.S.S.I.E regardless of role or client / convention. The course is designed to provide basic L.A.S.S.I.E usage information.|(((
8 -* What is L.A.S.S.I.E (not for)?
9 -* Logon and Usage
10 -* The Collar-ID
11 -* Operative Status
12 -* L.A.S.S.I.E Bot
13 -* The Self-Scheduler
14 -* Updating Personal Information
15 -* PII and GDPR
7 +Operative|Anyone working with L.A.S.S.I.E regardless of role or client / convention.|(((
8 +* What is L.A.S.S.I.E?
9 +* What is L.A.S.S.I.E not for?
10 +* How do I log on?
11 +* What is a Collar-ID
12 +* What are the Statuses?
13 +* What is the L.A.S.S.I.E Bot?
14 +* What is the Self-Scheduler?
15 +* How do I update my personal information?
16 16  )))|(((
17 17  * Add information for Con-Ops usage
18 18  * Re-word description so that incident management is solely function of Dispatcher → Clarify within Group Leads Team
... ... @@ -22,11 +22,8 @@
22 22  Front Desk|(((
23 23  L.A.S.S.I.E Operatives who are responsible for face to face customer service during events. The course is designed for operatives who interact directly with attendees, provide information and assistance, handle enquiries or issues on site, and use L.A.S.S.I.E at the Security FrontDesk.
24 24  )))|(((
25 -* Item Database
26 -* Lost & Found
27 -* Receiving Incidents
28 -* Assets Database
29 -* PII and GDPR
25 +* How do I deal with the Item Database?
26 +* What about Lost & Found?
30 30  )))|(((
31 31  * Create Lesson
32 32  * Re-word description so that the personnel shifts are moved to "Personnel" and the Security Operative status split between "Personnel" and "Dispatcher" → Clarify within Group Leads Team
... ... @@ -33,28 +33,28 @@
33 33  * Prepare Qualification Test
34 34  )))|yes
35 35  |[[image:L.A.S.S.I.E Dispatcher.png||height="185" width="150"]]|L.A.S.S.I.E
36 -Dispatcher|L.A.S.S.I.E Operatives who are to perform the role of dispatcher for their convention. The course is designed for operatives responsible for incident management, unit dispatching, incident and unit status maintenance, coordinating communications, and using L.A.S.S.I.E to support operational oversight during the event.|(((
37 -* Incident Management
38 -* Adding new Incidents
33 +Dispatcher|L.A.S.S.I.Eoperative who is to perform the role of dispatcher for their convention. The course is designed for operatives responsible for coordinating communications, managing incoming and outgoing information, assigning tasks or incidents, and using L.A.S.S.I.E to support operational oversight during the event.|(((
34 +* Incident management
35 +* Adding a new incident
39 39  * Updating Active Incidents
40 -* The Incident Archive
37 +* Incident Archive
38 +* Tips and Tricks for documenting incidents
39 +* No abbreviations
40 +* Type, don't write
41 +* Factual, PG, and to the point
42 +* Imagine reading the incident log in 6 months. Will it be understandable?
43 +* Pager
41 41  * Operations Status
42 -* Tips and Tricks
43 -* The Pager System
44 44  * Radio Communication
45 -* Hand-Over
46 +* Hand-Off
46 46  )))|(((
47 47  * Create Lessons from scratch sheet
48 48  * Add qualification test questions
49 -* For Tips and Tricks
50 -** Type, don't write / No Abbreviations
51 -** Factual, PG, and to the point
52 -** Will the log be understandable in 6 months
53 53  )))|yes
54 54  |[[image:L.A.S.S.I.E Personnel.png||height="185" width="150"]]|L.A.S.S.I.E
55 -Personnel|Senior L.A.S.S.I.E Operatives who are responsible for HR, planning, and team coordination. The course is designed for operatives involved in staffing decisions, operational planning, shift coordination, and oversight of security teams, and who use L.A.S.S.I.E to support management and coordination tasks before and during events.|(((
52 +Personnel|Senior Security Personnel who are responsible for HR, Planning, and Team Coordination|(((
56 56  * Operative Management
57 -* Assets Database
54 +* Personnel assets
58 58  * Shift Planning
59 59  * Operative qualifications and records
60 60  )))|(((
... ... @@ -62,14 +62,12 @@
62 62  * Add qualification test questions
63 63  )))|yes
64 64  |[[image:L.A.S.S.I.E Boss.png||height="185" width="150"]]|L.A.S.S.I.E
65 -Boss|(((
66 -Senior L.A.S.S.I.E Operatives who are responsible for team direction and L.A.S.S.I.E administration. The course is designed for personnel with overall responsibility for operational leadership, system configuration, user and role management, and the governance of L.A.S.S.I.E usage before, during, and after events.
67 -)))|(((
68 -* Attendee Database
62 +Boss|Senior Security Personnel who are responsible for Team Direction and L.A.S.S.I.E Administration|(((
63 +* Attendee database
69 69  * Convention Management
70 -* Alert and Response Order (ARO)
71 -* Personae non Grata (PNG)
72 -* PII and GDPR
65 +* ARO
66 +* PNG
67 +* GDPR
73 73  )))|(((
74 74  * Create Lessons
75 75  * Add qualification test questions