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1	1	= L.A.S.S.I.E Training =
2	2
3		-In addition to any convention specific training, several online courses will be available that are specifically designed for use with L.A.S.S.I.E. These courses provide structured guidance on system usage, operational roles, and standard workflows, and are intended to ensure a consistent level of knowledge and preparedness across all operatives involved in event operations.
	3	+In addition to any Convention specific training, there are several online courses available specifically for L.A.S.S.I.E.
4	4
5		-|= |=Title|=Target Audience|=Contents|=ToDo / Open Tasks|=Certificate
6		-|[[image:L.A.S.S.I.E Operative.png||height="185" width="150"]]|L.A.S.S.I.E
7		-Operative|Anyone working with L.A.S.S.I.E regardless of role or client / convention. The course is designed to provide basic L.A.S.S.I.E usage information.|(((
8		-* What is L.A.S.S.I.E (not for)?
9		-* Logon and Usage
10		-* The Collar-ID
11		-* Operative Status
12		-* L.A.S.S.I.E Bot
13		-* The Self-Scheduler
14		-* Updating Personal Information
15		-* PII and GDPR
	5	+|= |=Title|=Target Audience|=Contents|=ToDo|=Certificate
	6	+|[[image:L.A.S.S.I.E Operative.png||height="185" width="150"]]|L.A.S.S.I.E Operative|Anyone working with L.A.S.S.I.E regardless of role or client|(((
	7	+* What is L.A.S.S.I.E?
	8	+* What is L.A.S.S.I.E not for?
	9	+* How do I log on?
	10	+* What is a Collar-ID
	11	+* What are the Statuses?
	12	+* What is the L.A.S.S.I.E Bot?
	13	+* What is the Self-Scheduler?
	14	+* How do I update my personal information?
16	16	)))|(((
17	17	* Add information for Con-Ops usage
18	18	* Re-word description so that incident management is solely function of Dispatcher → Clarify within Group Leads Team
...	...	@@ -19,42 +19,35 @@
19	19	* Prepare Qualification Test
20	20	)))|yes
21	21	|[[image:L.A.S.S.I.E FrontDesk.png||height="185" width="150"]]|L.A.S.S.I.E
22		-Front Desk|(((
23		-L.A.S.S.I.E Operatives who are responsible for face to face customer service during events. The course is designed for operatives who interact directly with attendees, provide information and assistance, handle enquiries or issues on site, and use L.A.S.S.I.E at the Security FrontDesk.
	21	+Front Desk|Anyone dealing with face to face customer service at an event|(((
	22	+* How do I deal with the Item Database?
	23	+* What about Lost & Found?
24	24	)))|(((
25		-* Item Database
26		-* Lost & Found
27		-* Receiving Incidents
28		-* Assets Database
29		-* PII and GDPR
30		-)))|(((
31	31	* Create Lesson
32	32	* Re-word description so that the personnel shifts are moved to "Personnel" and the Security Operative status split between "Personnel" and "Dispatcher" → Clarify within Group Leads Team
33	33	* Prepare Qualification Test
34	34	)))|yes
35		-|[[image:L.A.S.S.I.E Dispatcher.png||height="185" width="150"]]|L.A.S.S.I.E
36		-Dispatcher|L.A.S.S.I.E Operatives who are to perform the role of dispatcher for their convention. The course is designed for operatives responsible for incident management, unit dispatching, incident and unit status maintenance, coordinating communications, and using L.A.S.S.I.E to support operational oversight during the event.|(((
37		-* Incident Management
38		-* Adding new Incidents
	29	+|[[image:L.A.S.S.I.E Dispatcher.png||height="185" width="150"]]|L.A.S.S.I.E Dispatcher|Any security operative who is to perform the role of dispatcher for their convention|(((
	30	+* Incident management
	31	+* Adding a new incident
39	39	* Updating Active Incidents
40		-* The Incident Archive
	33	+* Incident Archive
	34	+* Tips and Tricks for documenting incidents
	35	+* No abbreviations
	36	+* Type, don't write
	37	+* Factual, PG, and to the point
	38	+* Imagine reading the incident log in 6 months. Will it be understandable?
	39	+* Pager
41	41	* Operations Status
42		-* Tips and Tricks
43		-* The Pager System
44	44	* Radio Communication
45		-* Hand-Over
	42	+* Hand-Off
46	46	)))|(((
47	47	* Create Lessons from scratch sheet
48	48	* Add qualification test questions
49		-* For Tips and Tricks
50		-** Type, don't write / No Abbreviations
51		-** Factual, PG, and to the point
52		-** Will the log be understandable in 6 months
53	53	)))|yes
54		-|[[image:L.A.S.S.I.E Personnel.png||height="185" width="150"]]|L.A.S.S.I.E
55		-Personnel|Senior L.A.S.S.I.E Operatives who are responsible for HR, planning, and team coordination. The course is designed for operatives involved in staffing decisions, operational planning, shift coordination, and oversight of security teams, and who use L.A.S.S.I.E to support management and coordination tasks before and during events.|(((
	47	+|[[image:L.A.S.S.I.E Personnel.png||height="185" width="150"]]|L.A.S.S.I.E Personnel|Senior Security Personnel who are responsible for HR, Planning, and Team Coordination|(((
56	56	* Operative Management
57		-* Assets Database
	49	+* Personnel assets
58	58	* Shift Planning
59	59	* Operative qualifications and records
60	60	)))|(((
...	...	@@ -61,15 +61,12 @@
61	61	* Create Lessons
62	62	* Add qualification test questions
63	63	)))|yes
64		-|[[image:L.A.S.S.I.E Boss.png||height="185" width="150"]]|L.A.S.S.I.E
65		-Boss|(((
66		-Senior L.A.S.S.I.E Operatives who are responsible for team direction and L.A.S.S.I.E administration. The course is designed for personnel with overall responsibility for operational leadership, system configuration, user and role management, and the governance of L.A.S.S.I.E usage before, during, and after events.
67		-)))|(((
68		-* Attendee Database
	56	+|[[image:L.A.S.S.I.E Boss.png||height="185" width="150"]]|L.A.S.S.I.E Boss|Senior Security Personnel who are responsible for Team Direction and L.A.S.S.I.E Administration|(((
	57	+* Attendee database
69	69	* Convention Management
70		-* Alert and Response Order (ARO)
71		-* Personae non Grata (PNG)
72		-* PII and GDPR
	59	+* ARO
	60	+* PNG
	61	+* GDPR
73	73	)))|(((
74	74	* Create Lessons
75	75	* Add qualification test questions