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Changes for page Training

Last modified by Treyfane Dingo on 2026/01/17 11:07
From version 9.2
edited by Treyfane Dingo
on 2026/01/17 10:22
Change comment: There is no comment for this version
To version 9.6
edited by Treyfane Dingo
on 2026/01/17 10:32
Change comment: There is no comment for this version

Summary

Details

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Content
... ... @@ -3,7 +3,8 @@
3 3  In addition to any Convention specific training, there are several online courses available specifically for L.A.S.S.I.E.
4 4  
5 5  |= |=Title|=Target Audience|=Contents|=ToDo|=Certificate
6 -|[[image:L.A.S.S.I.E Operative.png||height="185" width="150"]]|L.A.S.S.I.E Operative|Anyone working with L.A.S.S.I.E regardless of role or client|(((
6 +|[[image:L.A.S.S.I.E Operative.png||height="185" width="150"]]|L.A.S.S.I.E
7 +Operative|Anyone working with L.A.S.S.I.E regardless of role or client / convention.|(((
7 7  * What is L.A.S.S.I.E?
8 8  * What is L.A.S.S.I.E not for?
9 9  * How do I log on?
... ... @@ -18,7 +18,9 @@
18 18  * Prepare Qualification Test
19 19  )))|yes
20 20  |[[image:L.A.S.S.I.E FrontDesk.png||height="185" width="150"]]|L.A.S.S.I.E
21 -Front Desk|Anyone dealing with face to face customer service at an event|(((
22 +Front Desk|(((
23 +L.A.S.S.I.E Operatives who are responsible for face to face customer service during events. The course is designed for operatives who interact directly with attendees, provide information and assistance, handle enquiries or issues on site, and use L.A.S.S.I.E at the Security FrontDesk.
24 +)))|(((
22 22  * How do I deal with the Item Database?
23 23  * What about Lost & Found?
24 24  )))|(((
... ... @@ -26,7 +26,8 @@
26 26  * Re-word description so that the personnel shifts are moved to "Personnel" and the Security Operative status split between "Personnel" and "Dispatcher" → Clarify within Group Leads Team
27 27  * Prepare Qualification Test
28 28  )))|yes
29 -|[[image:L.A.S.S.I.E Dispatcher.png||height="185" width="150"]]|L.A.S.S.I.E Dispatcher|Any security operative who is to perform the role of dispatcher for their convention|(((
32 +|[[image:L.A.S.S.I.E Dispatcher.png||height="185" width="150"]]|L.A.S.S.I.E
33 +Dispatcher|L.A.S.S.I.Eoperative who is to perform the role of dispatcher for their convention. The course is designed for operatives responsible for coordinating communications, managing incoming and outgoing information, assigning tasks or incidents, and using L.A.S.S.I.E to support operational oversight during the event.|(((
30 30  * Incident management
31 31  * Adding a new incident
32 32  * Updating Active Incidents
... ... @@ -44,7 +44,8 @@
44 44  * Create Lessons from scratch sheet
45 45  * Add qualification test questions
46 46  )))|yes
47 -|[[image:L.A.S.S.I.E Personnel.png||height="185" width="150"]]|L.A.S.S.I.E Personnel|Senior Security Personnel who are responsible for HR, Planning, and Team Coordination|(((
51 +|[[image:L.A.S.S.I.E Personnel.png||height="185" width="150"]]|L.A.S.S.I.E
52 +Personnel|Senior Security Personnel who are responsible for HR, Planning, and Team Coordination|(((
48 48  * Operative Management
49 49  * Personnel assets
50 50  * Shift Planning
... ... @@ -53,7 +53,8 @@
53 53  * Create Lessons
54 54  * Add qualification test questions
55 55  )))|yes
56 -|[[image:L.A.S.S.I.E Boss.png||height="185" width="150"]]|L.A.S.S.I.E Boss|Senior Security Personnel who are responsible for Team Direction and L.A.S.S.I.E Administration|(((
61 +|[[image:L.A.S.S.I.E Boss.png||height="185" width="150"]]|L.A.S.S.I.E
62 +Boss|Senior Security Personnel who are responsible for Team Direction and L.A.S.S.I.E Administration|(((
57 57  * Attendee database
58 58  * Convention Management
59 59  * ARO