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1	1	= L.A.S.S.I.E Training =
2	2
3		-In addition to any Convention specific training, there are several online courses available specifically for L.A.S.S.I.E.
	3	+In addition to any convention specific training, several online courses will be available that are specifically designed for use with L.A.S.S.I.E. These courses provide structured guidance on system usage, operational roles, and standard workflows, and are intended to ensure a consistent level of knowledge and preparedness across all operatives involved in event operations.
4	4
5		-|= |=Title|=Target Audience|=Contents|=ToDo|=Certificate
6		-|[[image:L.A.S.S.I.E Operative.png||height="185" width="150"]]|L.A.S.S.I.E Operative|Anyone working with L.A.S.S.I.E regardless of role or client|(((
7		-* What is L.A.S.S.I.E?
8		-* What is L.A.S.S.I.E not for?
9		-* How do I log on?
10		-* What is a Collar-ID
11		-* What are the Statuses?
12		-* What is the L.A.S.S.I.E Bot?
13		-* What is the Self-Scheduler?
14		-* How do I update my personal information?
	5	+|= |=Title|=Target Audience|=Contents|=ToDo / Open Tasks|=Certificate
	6	+|[[image:L.A.S.S.I.E Operative.png||height="185" width="150"]]|L.A.S.S.I.E
	7	+Operative|Anyone working with L.A.S.S.I.E regardless of role or client / convention. The course is designed to provide basic L.A.S.S.I.E usage information.|(((
	8	+* What is L.A.S.S.I.E (not for)?
	9	+* Logon and Usage
	10	+* The Collar-ID
	11	+* Operative Status
	12	+* L.A.S.S.I.E Bot
	13	+* The Self-Scheduler
	14	+* Updating Personal Information
	15	+* PII and GDPR
15	15	)))|(((
16	16	* Add information for Con-Ops usage
17	17	* Re-word description so that incident management is solely function of Dispatcher → Clarify within Group Leads Team
...	...	@@ -18,33 +18,38 @@
18	18	* Prepare Qualification Test
19	19	)))|yes
20	20	|[[image:L.A.S.S.I.E FrontDesk.png||height="185" width="150"]]|L.A.S.S.I.E
21		-Front Desk|Anyone dealing with face to face customer service at an event|(((
22		-* How do I deal with the Item Database?
23		-* What about Lost & Found?
	22	+Front Desk|(((
	23	+L.A.S.S.I.E Operatives who are responsible for face to face customer service during events. The course is designed for operatives who interact directly with attendees, provide information and assistance, handle enquiries or issues on site, and use L.A.S.S.I.E at the Security FrontDesk.
24	24	)))|(((
	25	+* Item Database
	26	+* Lost & Found
	27	+* Receiving Incidents
	28	+* PII and GDPR
	29	+)))|(((
25	25	* Create Lesson
26	26	* Re-word description so that the personnel shifts are moved to "Personnel" and the Security Operative status split between "Personnel" and "Dispatcher" → Clarify within Group Leads Team
27	27	* Prepare Qualification Test
28	28	)))|yes
29		-|[[image:L.A.S.S.I.E Dispatcher.png||height="185" width="150"]]|L.A.S.S.I.E Dispatcher|Any security operative who is to perform the role of dispatcher for their convention|(((
30		-* Incident management
31		-* Adding a new incident
	34	+|[[image:L.A.S.S.I.E Dispatcher.png||height="185" width="150"]]|L.A.S.S.I.E
	35	+Dispatcher|L.A.S.S.I.E Operatives who are to perform the role of dispatcher for their convention. The course is designed for operatives responsible for incident management, unit dispatching, incident and unit status maintenance, coordinating communications, and using L.A.S.S.I.E to support operational oversight during the event.|(((
	36	+* Incident Management
	37	+* Adding new Incidents
32	32	* Updating Active Incidents
33		-* Incident Archive
34		-* Tips and Tricks for documenting incidents
35		-* No abbreviations
36		-* Type, don't write
37		-* Factual, PG, and to the point
38		-* Imagine reading the incident log in 6 months. Will it be understandable?
39		-* Pager
40		-* Operations Status
	39	+* The Incident Archive
	40	+* Operations StatusTips and Tricks
	41	+* The Pager System
41	41	* Radio Communication
42		-* Hand-Off
	43	+* Hand-Over
43	43	)))|(((
44	44	* Create Lessons from scratch sheet
45	45	* Add qualification test questions
	47	+* For Tips and Tricks
	48	+** Type, don't write / No Abbreviations
	49	+** Factual, PG, and to the point
	50	+** Will the log be understandable in 6 months
46	46	)))|yes
47		-|[[image:L.A.S.S.I.E Personnel.png||height="185" width="150"]]|L.A.S.S.I.E Personnel|Senior Security Personnel who are responsible for HR, Planning, and Team Coordination|(((
	52	+|[[image:L.A.S.S.I.E Personnel.png||height="185" width="150"]]|L.A.S.S.I.E
	53	+Personnel|Senior L.A.S.S.I.E Operatives who are responsible for HR, planning, and team coordination. The course is designed for operatives involved in staffing decisions, operational planning, shift coordination, and oversight of security teams, and who use L.A.S.S.I.E to support management and coordination tasks before and during events.|(((
48	48	* Operative Management
49	49	* Personnel assets
50	50	* Shift Planning
...	...	@@ -53,12 +53,15 @@
53	53	* Create Lessons
54	54	* Add qualification test questions
55	55	)))|yes
56		-|[[image:L.A.S.S.I.E Boss.png||height="185" width="150"]]|L.A.S.S.I.E Boss|Senior Security Personnel who are responsible for Team Direction and L.A.S.S.I.E Administration|(((
57		-* Attendee database
	62	+|[[image:L.A.S.S.I.E Boss.png||height="185" width="150"]]|L.A.S.S.I.E
	63	+Boss|(((
	64	+Senior L.A.S.S.I.E Operatives who are responsible for team direction and L.A.S.S.I.E administration. The course is designed for personnel with overall responsibility for operational leadership, system configuration, user and role management, and the governance of L.A.S.S.I.E usage before, during, and after events.
	65	+)))|(((
	66	+* Attendee Database
58	58	* Convention Management
59		-* ARO
60		-* PNG
61		-* GDPR
	68	+* Alert and Response Order (ARO)
	69	+* Personae non Grata (PNG)
	70	+* PII and GDPR
62	62	)))|(((
63	63	* Create Lessons
64	64	* Add qualification test questions