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Changes for page Training

Last modified by Treyfane Dingo on 2026/01/17 11:07
From version 9.2
edited by Treyfane Dingo
on 2026/01/17 10:22
Change comment: There is no comment for this version
To version 9.15
edited by Treyfane Dingo
on 2026/01/17 10:45
Change comment: There is no comment for this version

Summary

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Content
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1 1  = L.A.S.S.I.E Training =
2 2  
3 -In addition to any Convention specific training, there are several online courses available specifically for L.A.S.S.I.E.
3 +In addition to any convention specific training, several online courses will be available that are specifically designed for use with L.A.S.S.I.E. These courses provide structured guidance on system usage, operational roles, and standard workflows, and are intended to ensure a consistent level of knowledge and preparedness across all operatives involved in event operations.
4 4  
5 -|= |=Title|=Target Audience|=Contents|=ToDo|=Certificate
6 -|[[image:L.A.S.S.I.E Operative.png||height="185" width="150"]]|L.A.S.S.I.E Operative|Anyone working with L.A.S.S.I.E regardless of role or client|(((
7 -* What is L.A.S.S.I.E?
8 -* What is L.A.S.S.I.E not for?
9 -* How do I log on?
10 -* What is a Collar-ID
11 -* What are the Statuses?
12 -* What is the L.A.S.S.I.E Bot?
13 -* What is the Self-Scheduler?
14 -* How do I update my personal information?
5 +|= |=Title|=Target Audience|=Contents|=ToDo / Open Tasks|=Certificate
6 +|[[image:L.A.S.S.I.E Operative.png||height="185" width="150"]]|L.A.S.S.I.E
7 +Operative|Anyone working with L.A.S.S.I.E regardless of role or client / convention. The course is designed to provide basic L.A.S.S.I.E usage information.|(((
8 +* What is L.A.S.S.I.E (not for)?
9 +* Logon and Usage
10 +* The Collar-ID
11 +* Operative Status
12 +* L.A.S.S.I.E Bot
13 +* The Self-Scheduler
14 +* Updating Personal Information
15 15  )))|(((
16 16  * Add information for Con-Ops usage
17 17  * Re-word description so that incident management is solely function of Dispatcher → Clarify within Group Leads Team
... ... @@ -18,33 +18,39 @@
18 18  * Prepare Qualification Test
19 19  )))|yes
20 20  |[[image:L.A.S.S.I.E FrontDesk.png||height="185" width="150"]]|L.A.S.S.I.E
21 -Front Desk|Anyone dealing with face to face customer service at an event|(((
22 -* How do I deal with the Item Database?
23 -* What about Lost & Found?
21 +Front Desk|(((
22 +L.A.S.S.I.E Operatives who are responsible for face to face customer service during events. The course is designed for operatives who interact directly with attendees, provide information and assistance, handle enquiries or issues on site, and use L.A.S.S.I.E at the Security FrontDesk.
24 24  )))|(((
24 +* Item Database
25 +* Lost & Found
26 +* GDPR / PII
27 +* Incidents
28 +)))|(((
25 25  * Create Lesson
26 26  * Re-word description so that the personnel shifts are moved to "Personnel" and the Security Operative status split between "Personnel" and "Dispatcher" → Clarify within Group Leads Team
27 27  * Prepare Qualification Test
28 28  )))|yes
29 -|[[image:L.A.S.S.I.E Dispatcher.png||height="185" width="150"]]|L.A.S.S.I.E Dispatcher|Any security operative who is to perform the role of dispatcher for their convention|(((
30 -* Incident management
31 -* Adding a new incident
33 +|[[image:L.A.S.S.I.E Dispatcher.png||height="185" width="150"]]|L.A.S.S.I.E
34 +Dispatcher|L.A.S.S.I.E Operatives who are to perform the role of dispatcher for their convention. The course is designed for operatives responsible for incident management, unit dispatching, incident and unit status maintenance, coordinating communications, and using L.A.S.S.I.E to support operational oversight during the event.|(((
35 +* Incident Management
36 +* Adding a new Incident
32 32  * Updating Active Incidents
33 33  * Incident Archive
34 -* Tips and Tricks for documenting incidents
35 -* No abbreviations
36 -* Type, don't write
37 -* Factual, PG, and to the point
38 -* Imagine reading the incident log in 6 months. Will it be understandable?
39 -* Pager
39 +* Tips and Tricks
40 +* Pager System
40 40  * Operations Status
41 41  * Radio Communication
42 -* Hand-Off
43 +* Hand-Over
43 43  )))|(((
44 44  * Create Lessons from scratch sheet
45 45  * Add qualification test questions
47 +* For Tips and Tricks
48 +** Type, don't write / No Abbreviations
49 +** Factual, PG, and to the point
50 +** Will the log be understandable in 6 months
46 46  )))|yes
47 -|[[image:L.A.S.S.I.E Personnel.png||height="185" width="150"]]|L.A.S.S.I.E Personnel|Senior Security Personnel who are responsible for HR, Planning, and Team Coordination|(((
52 +|[[image:L.A.S.S.I.E Personnel.png||height="185" width="150"]]|L.A.S.S.I.E
53 +Personnel|Senior Security Personnel who are responsible for HR, planning, and team coordination. The course is designed for personnel involved in staffing decisions, operational planning, shift coordination, and oversight of security teams, and who use L.A.S.S.I.E to support management and coordination tasks before and during events.|(((
48 48  * Operative Management
49 49  * Personnel assets
50 50  * Shift Planning
... ... @@ -53,7 +53,8 @@
53 53  * Create Lessons
54 54  * Add qualification test questions
55 55  )))|yes
56 -|[[image:L.A.S.S.I.E Boss.png||height="185" width="150"]]|L.A.S.S.I.E Boss|Senior Security Personnel who are responsible for Team Direction and L.A.S.S.I.E Administration|(((
62 +|[[image:L.A.S.S.I.E Boss.png||height="185" width="150"]]|L.A.S.S.I.E
63 +Boss|Senior Security Personnel who are responsible for Team Direction and L.A.S.S.I.E Administration|(((
57 57  * Attendee database
58 58  * Convention Management
59 59  * ARO