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Changes for page Training

Last modified by Treyfane Dingo on 2026/01/17 11:07
From version 9.2
edited by Treyfane Dingo
on 2026/01/17 10:22
Change comment: There is no comment for this version
To version 4.2
edited by Treyfane Dingo
on 2026/01/17 10:08
Change comment: There is no comment for this version

Summary

Details

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Content
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1 1  = L.A.S.S.I.E Training =
2 2  
3 -In addition to any Convention specific training, there are several online courses available specifically for L.A.S.S.I.E.
3 +In addition to any Convention specific training, there are several elearning courses available specifically for L.A.S.S.I.E.
4 4  
5 -|= |=Title|=Target Audience|=Contents|=ToDo|=Certificate
6 -|[[image:L.A.S.S.I.E Operative.png||height="185" width="150"]]|L.A.S.S.I.E Operative|Anyone working with L.A.S.S.I.E regardless of role or client|(((
5 +== Operative ==
6 +
7 +Title: L.A.S.S.I.E Operative Goal Audience: Every Security Operative who works with L.A.S.S.I.E regardless of role or convention Contents:
8 +
7 7  * What is L.A.S.S.I.E?
8 8  * What is L.A.S.S.I.E not for?
9 9  * How do I log on?
... ... @@ -12,56 +12,74 @@
12 12  * What is the L.A.S.S.I.E Bot?
13 13  * What is the Self-Scheduler?
14 14  * How do I update my personal information?
15 -)))|(((
16 -* Add information for Con-Ops usage
17 -* Re-word description so that incident management is solely function of Dispatcher → Clarify within Group Leads Team
18 -* Prepare Qualification Test
19 -)))|yes
20 -|[[image:L.A.S.S.I.E FrontDesk.png||height="185" width="150"]]|L.A.S.S.I.E
21 -Front Desk|Anyone dealing with face to face customer service at an event|(((
17 +
18 +OPEN TO-DO's:
19 +
20 +1. Add information for Con-Ops usage
21 +1. Re-word description so that incident management is solely function of Dispatcher =⇒ Clarify within Group Leads Team
22 +1. Prepare Qualification Test
23 +
24 +== Front Desk and Customer Service ==
25 +
26 +Title: L.A.S.S.I.E Front Desk Goal Audience: Anyone who deals with customer service Contents:
27 +
22 22  * How do I deal with the Item Database?
23 23  * What about Lost & Found?
24 -)))|(((
25 -* Create Lesson
26 -* Re-word description so that the personnel shifts are moved to "Personnel" and the Security Operative status split between "Personnel" and "Dispatcher" → Clarify within Group Leads Team
27 -* Prepare Qualification Test
28 -)))|yes
29 -|[[image:L.A.S.S.I.E Dispatcher.png||height="185" width="150"]]|L.A.S.S.I.E Dispatcher|Any security operative who is to perform the role of dispatcher for their convention|(((
30 +
31 +OPEN TO-DO's:
32 +
33 +1. Create Lesson
34 +1. Re-word description so that the personnel shifts are moved to "Personnel" and the Security Operative status split between "Personnel" and "Dispatcher" =⇒ Clarify within Group Leads Team
35 +1. Prepare Qualification Test
36 +
37 +== Dispatcher ==
38 +
39 +Title: L.A.S.S.I.E Dispatcher Goal Audience: Any security operative who is to perform the role of dispatcher for their convention Contents:
40 +
30 30  * Incident management
31 -* Adding a new incident
32 -* Updating Active Incidents
33 -* Incident Archive
42 +* - Adding a new incident
43 +* - Updating Active Incidents
44 +* - Incident Archive
34 34  * Tips and Tricks for documenting incidents
35 -* No abbreviations
36 -* Type, don't write
37 -* Factual, PG, and to the point
38 -* Imagine reading the incident log in 6 months. Will it be understandable?
46 +* - No abbreviations
47 +* - Type, don't write
48 +* - Factual, PG, and to the point
49 +* - Imagine reading the incident log in 6 months. Will it be understandable?
39 39  * Pager
40 40  * Operations Status
41 41  * Radio Communication
42 42  * Hand-Off
43 -)))|(((
44 -* Create Lessons from scratch sheet
45 -* Add qualification test questions
46 -)))|yes
47 -|[[image:L.A.S.S.I.E Personnel.png||height="185" width="150"]]|L.A.S.S.I.E Personnel|Senior Security Personnel who are responsible for HR, Planning, and Team Coordination|(((
54 +
55 +OPEN TO-DO'S:
56 +
57 +1. Create Lessons from scratch sheet
58 +1. Add qualification test questions
59 +
60 +== Personnel ==
61 +
62 +Title: L.A.S.S.I.E Personnel Goal Audience: Senior Security Personnel who are responsible for HR, Planning, and Team Coordination Contents:
63 +
48 48  * Operative Management
49 49  * Personnel assets
50 50  * Shift Planning
51 51  * Operative qualifications and records
52 -)))|(((
53 -* Create Lessons
54 -* Add qualification test questions
55 -)))|yes
56 -|[[image:L.A.S.S.I.E Boss.png||height="185" width="150"]]|L.A.S.S.I.E Boss|Senior Security Personnel who are responsible for Team Direction and L.A.S.S.I.E Administration|(((
68 +
69 +OPEN TO-DO'S:
70 +
71 +1. Create Lessons
72 +1. Add qualification test questions
73 +
74 +== Leadership ==
75 +
76 +Title: L.A.S.S.I.E Leadership Goal Audience: Senior Security Personnel who are responsible for Team Direction and L.A.S.S.I.E Administration Contents:
77 +
57 57  * Attendee database
58 58  * Convention Management
59 59  * ARO
60 60  * PNG
61 61  * GDPR
62 -)))|(((
63 -* Create Lessons
64 -* Add qualification test questions
65 -)))|yes
66 66  
67 -
84 +OPEN TO-DO'S:
85 +
86 +1. Create Lessons
87 +1. Add qualification test questions
L.A.S.S.I.E Boss.png
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