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Changes for page Training

Last modified by Treyfane Dingo on 2026/01/17 11:07
From version 9.2
edited by Treyfane Dingo
on 2026/01/17 10:22
Change comment: There is no comment for this version
To version 10.2
edited by Treyfane Dingo
on 2026/01/17 10:56
Change comment: There is no comment for this version

Summary

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1 1  = L.A.S.S.I.E Training =
2 2  
3 -In addition to any Convention specific training, there are several online courses available specifically for L.A.S.S.I.E.
3 +In addition to any convention specific training, several online courses will be available that are specifically designed for use with L.A.S.S.I.E. These courses provide structured guidance on system usage, operational roles, and standard workflows, and are intended to ensure a consistent level of knowledge and preparedness across all operatives involved in event operations.
4 4  
5 -|= |=Title|=Target Audience|=Contents|=ToDo|=Certificate
6 -|[[image:L.A.S.S.I.E Operative.png||height="185" width="150"]]|L.A.S.S.I.E Operative|Anyone working with L.A.S.S.I.E regardless of role or client|(((
7 -* What is L.A.S.S.I.E?
8 -* What is L.A.S.S.I.E not for?
9 -* How do I log on?
10 -* What is a Collar-ID
11 -* What are the Statuses?
12 -* What is the L.A.S.S.I.E Bot?
13 -* What is the Self-Scheduler?
14 -* How do I update my personal information?
5 +|=(% style="width: 150px;" %) |=Title|=(% style="width: 25%;" %)Target Audience|=(% style="width: 25%;" %)Contents|=(% style="width: 25%;" %)ToDo / Open Tasks|=Certificate
6 +|[[image:L.A.S.S.I.E Operative.png||height="185" width="150"]]|L.A.S.S.I.E
7 +Operative|Anyone working with L.A.S.S.I.E regardless of role or client / convention. The course is designed to provide basic L.A.S.S.I.E usage information.|(((
8 +* What is L.A.S.S.I.E (not for)?
9 +* Logon and Usage
10 +* The Collar-ID
11 +* Operative Status
12 +* L.A.S.S.I.E Bot
13 +* The Self-Scheduler
14 +* Updating Personal Information
15 +* PII and GDPR
15 15  )))|(((
16 -* Add information for Con-Ops usage
17 -* Re-word description so that incident management is solely function of Dispatcher → Clarify within Group Leads Team
18 -* Prepare Qualification Test
17 +* Add information for usage of ConOps modules
18 +* Move Incident Management to Dispatcher
19 +* Add Qualification Test
19 19  )))|yes
20 20  |[[image:L.A.S.S.I.E FrontDesk.png||height="185" width="150"]]|L.A.S.S.I.E
21 -Front Desk|Anyone dealing with face to face customer service at an event|(((
22 -* How do I deal with the Item Database?
23 -* What about Lost & Found?
22 +Front Desk|(((
23 +L.A.S.S.I.E Operatives who are responsible for face to face customer service during events. The course is designed for operatives who interact directly with attendees, provide information and assistance, handle enquiries or issues on site, and use L.A.S.S.I.E at the Security FrontDesk.
24 24  )))|(((
25 +* Item Database
26 +* Lost & Found
27 +* Receiving Incidents
28 +* Assets Database
29 +* PII and GDPR
30 +)))|(((
25 25  * Create Lesson
26 -* Re-word description so that the personnel shifts are moved to "Personnel" and the Security Operative status split between "Personnel" and "Dispatcher" → Clarify within Group Leads Team
27 -* Prepare Qualification Test
32 +* Move Shift Planning to Personnel and split Operative Status between Personnel and Dispatcher
33 +* Add Qualification Test
28 28  )))|yes
29 -|[[image:L.A.S.S.I.E Dispatcher.png||height="185" width="150"]]|L.A.S.S.I.E Dispatcher|Any security operative who is to perform the role of dispatcher for their convention|(((
30 -* Incident management
31 -* Adding a new incident
35 +|[[image:L.A.S.S.I.E Dispatcher.png||height="185" width="150"]]|L.A.S.S.I.E
36 +Dispatcher|L.A.S.S.I.E Operatives who are to perform the role of dispatcher for their convention. The course is designed for operatives responsible for incident management, unit dispatching, incident and unit status maintenance, coordinating communications, and using L.A.S.S.I.E to support operational oversight during the event.|(((
37 +* Incident Management
38 +* Adding new Incidents
32 32  * Updating Active Incidents
33 -* Incident Archive
34 -* Tips and Tricks for documenting incidents
35 -* No abbreviations
36 -* Type, don't write
37 -* Factual, PG, and to the point
38 -* Imagine reading the incident log in 6 months. Will it be understandable?
39 -* Pager
40 +* The Incident Archive
40 40  * Operations Status
42 +* Tips and Tricks
43 +* The Pager System
41 41  * Radio Communication
42 -* Hand-Off
45 +* Hand-Over
46 +* PII and GDPR
43 43  )))|(((
44 -* Create Lessons from scratch sheet
45 -* Add qualification test questions
48 +* Create Lessons
49 +* Add Qualification Test
50 +* For Tips and Tricks:
51 +** Type, don't write / No Abbreviations
52 +** Factual, PG, and to the point
53 +** Will the log be understandable in 6 months
46 46  )))|yes
47 -|[[image:L.A.S.S.I.E Personnel.png||height="185" width="150"]]|L.A.S.S.I.E Personnel|Senior Security Personnel who are responsible for HR, Planning, and Team Coordination|(((
55 +|[[image:L.A.S.S.I.E Personnel.png||height="185" width="150"]]|L.A.S.S.I.E
56 +Personnel|Senior L.A.S.S.I.E Operatives who are responsible for HR, planning, and team coordination. The course is designed for operatives involved in staffing decisions, operational planning, shift coordination, and oversight of security teams, and who use L.A.S.S.I.E to support management and coordination tasks before and during events.|(((
48 48  * Operative Management
49 -* Personnel assets
58 +* Assets Database
50 50  * Shift Planning
51 -* Operative qualifications and records
60 +* Operative Qualifications and Records
61 +* PII and GDPR
52 52  )))|(((
53 53  * Create Lessons
54 -* Add qualification test questions
64 +* Add Qualification Test
55 55  )))|yes
56 -|[[image:L.A.S.S.I.E Boss.png||height="185" width="150"]]|L.A.S.S.I.E Boss|Senior Security Personnel who are responsible for Team Direction and L.A.S.S.I.E Administration|(((
57 -* Attendee database
66 +|[[image:L.A.S.S.I.E Boss.png||height="185" width="150"]]|L.A.S.S.I.E
67 +Boss|(((
68 +Senior L.A.S.S.I.E Operatives who are responsible for team direction and L.A.S.S.I.E administration. The course is designed for personnel with overall responsibility for operational leadership, system configuration, user and role management, and the governance of L.A.S.S.I.E usage before, during, and after events.
69 +)))|(((
70 +* Attendee Database
58 58  * Convention Management
59 -* ARO
60 -* PNG
61 -* GDPR
72 +* Alert and Response Order (ARO)
73 +* Personae non Grata (PNG)
74 +* PII and GDPR
62 62  )))|(((
63 63  * Create Lessons
64 -* Add qualification test questions
77 +* Add Qualification Test
65 65  )))|yes
66 66  
67 67