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Last modified by Treyfane Dingo on 2026/01/17 11:07
From version 9.19
edited by Treyfane Dingo
on 2026/01/17 10:50
Change comment: There is no comment for this version
To version 7.1
edited by Treyfane Dingo
on 2026/01/17 10:21
Change comment: Uploaded new attachment "L.A.S.S.I.E Dispatcher.png", version {1}

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1 1  = L.A.S.S.I.E Training =
2 2  
3 -In addition to any convention specific training, several online courses will be available that are specifically designed for use with L.A.S.S.I.E. These courses provide structured guidance on system usage, operational roles, and standard workflows, and are intended to ensure a consistent level of knowledge and preparedness across all operatives involved in event operations.
3 +In addition to any Convention specific training, there are several online courses available specifically for L.A.S.S.I.E.
4 4  
5 -|= |=Title|=Target Audience|=Contents|=ToDo / Open Tasks|=Certificate
6 -|[[image:L.A.S.S.I.E Operative.png||height="185" width="150"]]|L.A.S.S.I.E
7 -Operative|Anyone working with L.A.S.S.I.E regardless of role or client / convention. The course is designed to provide basic L.A.S.S.I.E usage information.|(((
8 -* What is L.A.S.S.I.E (not for)?
9 -* Logon and Usage
10 -* The Collar-ID
11 -* Operative Status
12 -* L.A.S.S.I.E Bot
13 -* The Self-Scheduler
14 -* Updating Personal Information
15 -* PII and GDPR
5 +|= |=Title|=Target Audience|=Contents|=ToDo|=Certificate
6 +|[[image:L.A.S.S.I.E Operative.png||height="185" width="150"]]|L.A.S.S.I.E Operative|Anyone working with L.A.S.S.I.E regardless of role or client|(((
7 +* What is L.A.S.S.I.E?
8 +* What is L.A.S.S.I.E not for?
9 +* How do I log on?
10 +* What is a Collar-ID
11 +* What are the Statuses?
12 +* What is the L.A.S.S.I.E Bot?
13 +* What is the Self-Scheduler?
14 +* How do I update my personal information?
16 16  )))|(((
17 17  * Add information for Con-Ops usage
18 18  * Re-word description so that incident management is solely function of Dispatcher → Clarify within Group Leads Team
19 19  * Prepare Qualification Test
20 20  )))|yes
21 -|[[image:L.A.S.S.I.E FrontDesk.png||height="185" width="150"]]|L.A.S.S.I.E
22 -Front Desk|(((
23 -L.A.S.S.I.E Operatives who are responsible for face to face customer service during events. The course is designed for operatives who interact directly with attendees, provide information and assistance, handle enquiries or issues on site, and use L.A.S.S.I.E at the Security FrontDesk.
20 +|[[image:L.A.S.S.I.E FrontDesk.png]]|L.A.S.S.I.E Front Desk|Anyone dealing with face to face customer service at an event|(((
21 +* How do I deal with the Item Database?
22 +* What about Lost & Found?
24 24  )))|(((
25 -* Item Database
26 -* Lost & Found
27 -* Receiving Incidents
28 -* PII and GDPR
29 -)))|(((
30 30  * Create Lesson
31 31  * Re-word description so that the personnel shifts are moved to "Personnel" and the Security Operative status split between "Personnel" and "Dispatcher" → Clarify within Group Leads Team
32 32  * Prepare Qualification Test
33 33  )))|yes
34 -|[[image:L.A.S.S.I.E Dispatcher.png||height="185" width="150"]]|L.A.S.S.I.E
35 -Dispatcher|L.A.S.S.I.E Operatives who are to perform the role of dispatcher for their convention. The course is designed for operatives responsible for incident management, unit dispatching, incident and unit status maintenance, coordinating communications, and using L.A.S.S.I.E to support operational oversight during the event.|(((
36 -* Incident Management
37 -* Adding new Incidents
28 +|Dispatcher|L.A.S.S.I.E Dispatcher|Any security operative who is to perform the role of dispatcher for their convention|(((
29 +* Incident management
30 +* Adding a new incident
38 38  * Updating Active Incidents
39 -* The Incident Archive
40 -* Operations StatusTips and Tricks
41 -* The Pager System
32 +* Incident Archive
33 +* Tips and Tricks for documenting incidents
34 +* No abbreviations
35 +* Type, don't write
36 +* Factual, PG, and to the point
37 +* Imagine reading the incident log in 6 months. Will it be understandable?
38 +* Pager
39 +* Operations Status
42 42  * Radio Communication
43 -* Hand-Over
41 +* Hand-Off
44 44  )))|(((
45 45  * Create Lessons from scratch sheet
46 46  * Add qualification test questions
47 -* For Tips and Tricks
48 -** Type, don't write / No Abbreviations
49 -** Factual, PG, and to the point
50 -** Will the log be understandable in 6 months
51 51  )))|yes
52 -|[[image:L.A.S.S.I.E Personnel.png||height="185" width="150"]]|L.A.S.S.I.E
53 -Personnel|Senior L.A.S.S.I.E Operatives who are responsible for HR, planning, and team coordination. The course is designed for operatives involved in staffing decisions, operational planning, shift coordination, and oversight of security teams, and who use L.A.S.S.I.E to support management and coordination tasks before and during events.|(((
46 +|Personnel|L.A.S.S.I.E Personnel|Senior Security Personnel who are responsible for HR, Planning, and Team Coordination|(((
54 54  * Operative Management
55 55  * Personnel assets
56 56  * Shift Planning
... ... @@ -59,15 +59,12 @@
59 59  * Create Lessons
60 60  * Add qualification test questions
61 61  )))|yes
62 -|[[image:L.A.S.S.I.E Boss.png||height="185" width="150"]]|L.A.S.S.I.E
63 -Boss|(((
64 -Senior L.A.S.S.I.E Operatives who are responsible for team direction and L.A.S.S.I.E administration. The course is designed for personnel with overall responsibility for operational leadership, system configuration, user and role management, and the governance of L.A.S.S.I.E usage before, during, and after events.
65 -)))|(((
66 -* Attendee Database
55 +|Leadership|L.A.S.S.I.E Boss|Senior Security Personnel who are responsible for Team Direction and L.A.S.S.I.E Administration|(((
56 +* Attendee database
67 67  * Convention Management
68 -* Alert and Response Order (ARO)
69 -* Personae non Grata (PNG)
70 -* PII and GDPR
58 +* ARO
59 +* PNG
60 +* GDPR
71 71  )))|(((
72 72  * Create Lessons
73 73  * Add qualification test questions
L.A.S.S.I.E Boss.png
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