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Changes for page Training

Last modified by Treyfane Dingo on 2026/01/17 11:07
From version 9.17
edited by Treyfane Dingo
on 2026/01/17 10:47
Change comment: There is no comment for this version
To version 10.4
edited by Treyfane Dingo
on 2026/01/17 10:59
Change comment: There is no comment for this version

Summary

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Content
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2 2  
3 3  In addition to any convention specific training, several online courses will be available that are specifically designed for use with L.A.S.S.I.E. These courses provide structured guidance on system usage, operational roles, and standard workflows, and are intended to ensure a consistent level of knowledge and preparedness across all operatives involved in event operations.
4 4  
5 -|= |=Title|=Target Audience|=Contents|=ToDo / Open Tasks|=Certificate
6 -|[[image:L.A.S.S.I.E Operative.png||height="185" width="150"]]|L.A.S.S.I.E
7 -Operative|Anyone working with L.A.S.S.I.E regardless of role or client / convention. The course is designed to provide basic L.A.S.S.I.E usage information.|(((
5 +|=(% style="width: 150px; text-align: center; vertical-align: middle;" %) |=(% style="text-align: center; vertical-align: middle;" %)Title|=(% style="width: 25%; text-align: center; vertical-align: middle;" %)Target Audience|=(% style="width: 25%; text-align: center; vertical-align: middle;" %)Contents|=(% style="width: 25%; text-align: center; vertical-align: middle;" %)ToDo / Open Tasks|=(% style="text-align: center; vertical-align: middle;" %)Certificate
6 +|[[image:L.A.S.S.I.E Operative.png||height="185" width="150"]]|(% style="text-align:center; vertical-align:middle" %)L.A.S.S.I.E
7 +Operative|(% style="vertical-align:middle" %)Anyone working with L.A.S.S.I.E regardless of role or client / convention. The course is designed to provide basic L.A.S.S.I.E usage information.|(% style="vertical-align:middle" %)(((
8 8  * What is L.A.S.S.I.E (not for)?
9 9  * Logon and Usage
10 10  * The Collar-ID
... ... @@ -12,65 +12,69 @@
12 12  * L.A.S.S.I.E Bot
13 13  * The Self-Scheduler
14 14  * Updating Personal Information
15 +* PII and GDPR
15 15  )))|(((
16 -* Add information for Con-Ops usage
17 -* Re-word description so that incident management is solely function of Dispatcher → Clarify within Group Leads Team
18 -* Prepare Qualification Test
19 -)))|yes
20 -|[[image:L.A.S.S.I.E FrontDesk.png||height="185" width="150"]]|L.A.S.S.I.E
21 -Front Desk|(((
17 +* Add information for usage of ConOps modules
18 +* Move Incident Management to Dispatcher
19 +* Add Qualification Test
20 +)))|(% style="vertical-align:middle" %)yes
21 +|[[image:L.A.S.S.I.E FrontDesk.png||height="185" width="150"]]|(% style="text-align:center; vertical-align:middle" %)L.A.S.S.I.E
22 +Front Desk|(% style="vertical-align:middle" %)(((
22 22  L.A.S.S.I.E Operatives who are responsible for face to face customer service during events. The course is designed for operatives who interact directly with attendees, provide information and assistance, handle enquiries or issues on site, and use L.A.S.S.I.E at the Security FrontDesk.
23 -)))|(((
24 +)))|(% style="vertical-align:middle" %)(((
24 24  * Item Database
25 25  * Lost & Found
26 -* GDPR / PII
27 -* Incidents
27 +* Receiving Incidents
28 +* Assets Database
29 +* PII and GDPR
28 28  )))|(((
29 29  * Create Lesson
30 -* Re-word description so that the personnel shifts are moved to "Personnel" and the Security Operative status split between "Personnel" and "Dispatcher" → Clarify within Group Leads Team
31 -* Prepare Qualification Test
32 -)))|yes
33 -|[[image:L.A.S.S.I.E Dispatcher.png||height="185" width="150"]]|L.A.S.S.I.E
34 -Dispatcher|L.A.S.S.I.E Operatives who are to perform the role of dispatcher for their convention. The course is designed for operatives responsible for incident management, unit dispatching, incident and unit status maintenance, coordinating communications, and using L.A.S.S.I.E to support operational oversight during the event.|(((
32 +* Move Shift Planning to Personnel and split Operative Status between Personnel and Dispatcher
33 +* Add Qualification Test
34 +)))|(% style="vertical-align:middle" %)yes
35 +|[[image:L.A.S.S.I.E Dispatcher.png||height="185" width="150"]]|(% style="text-align:center; vertical-align:middle" %)L.A.S.S.I.E
36 +Dispatcher|(% style="vertical-align:middle" %)L.A.S.S.I.E Operatives who are to perform the role of dispatcher for their convention. The course is designed for operatives responsible for incident management, unit dispatching, incident and unit status maintenance, coordinating communications, and using L.A.S.S.I.E to support operational oversight during the event.|(% style="vertical-align:middle" %)(((
35 35  * Incident Management
36 -* Adding a new Incident
38 +* Adding new Incidents
37 37  * Updating Active Incidents
38 -* Incident Archive
39 -* Tips and Tricks
40 -* Pager System
40 +* The Incident Archive
41 41  * Operations Status
42 +* Tips and Tricks
43 +* The Pager System
42 42  * Radio Communication
43 43  * Hand-Over
46 +* PII and GDPR
44 44  )))|(((
45 -* Create Lessons from scratch sheet
46 -* Add qualification test questions
47 -* For Tips and Tricks
48 +* Create Lessons
49 +* Add Qualification Test
50 +* For Tips and Tricks:
48 48  ** Type, don't write / No Abbreviations
49 49  ** Factual, PG, and to the point
50 50  ** Will the log be understandable in 6 months
51 -)))|yes
52 -|[[image:L.A.S.S.I.E Personnel.png||height="185" width="150"]]|L.A.S.S.I.E
53 -Personnel|Senior L.A.S.S.I.E Operatives who are responsible for HR, planning, and team coordination. The course is designed for operatives involved in staffing decisions, operational planning, shift coordination, and oversight of security teams, and who use L.A.S.S.I.E to support management and coordination tasks before and during events.|(((
54 +)))|(% style="vertical-align:middle" %)yes
55 +|[[image:L.A.S.S.I.E Personnel.png||height="185" width="150"]]|(% style="text-align:center; vertical-align:middle" %)L.A.S.S.I.E
56 +Personnel|(% style="vertical-align:middle" %)Senior L.A.S.S.I.E Operatives who are responsible for HR, planning, and team coordination. The course is designed for operatives involved in staffing decisions, operational planning, shift coordination, and oversight of security teams, and who use L.A.S.S.I.E to support management and coordination tasks before and during events.|(% style="vertical-align:middle" %)(((
54 54  * Operative Management
55 -* Personnel assets
58 +* Assets Database
56 56  * Shift Planning
57 -* Operative qualifications and records
60 +* Operative Qualifications and Records
61 +* PII and GDPR
58 58  )))|(((
59 59  * Create Lessons
60 -* Add qualification test questions
61 -)))|yes
62 -|[[image:L.A.S.S.I.E Boss.png||height="185" width="150"]]|L.A.S.S.I.E
63 -Boss|(((
64 +* Add Qualification Test
65 +)))|(% style="vertical-align:middle" %)yes
66 +|[[image:L.A.S.S.I.E Boss.png||height="185" width="150"]]|(% style="text-align:center; vertical-align:middle" %)L.A.S.S.I.E
67 +Boss|(% style="vertical-align:middle" %)(((
64 64  Senior L.A.S.S.I.E Operatives who are responsible for team direction and L.A.S.S.I.E administration. The course is designed for personnel with overall responsibility for operational leadership, system configuration, user and role management, and the governance of L.A.S.S.I.E usage before, during, and after events.
65 -)))|(((
69 +)))|(% style="vertical-align:middle" %)(((
66 66  * Attendee Database
67 67  * Convention Management
68 68  * Alert and Response Order (ARO)
69 69  * Personae non Grata (PNG)
70 -* PII andGDPR
74 +* PII and GDPR
71 71  )))|(((
72 72  * Create Lessons
73 -* Add qualification test questions
74 -)))|yes
77 +* Add Qualification Test
78 +)))|(% style="vertical-align:middle" %)yes
75 75  
76 76