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Last modified by Treyfane Dingo on 2026/01/17 11:07
From version 9.16
edited by Treyfane Dingo
on 2026/01/17 10:46
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To version 6.1
edited by Treyfane Dingo
on 2026/01/17 10:21
Change comment: Uploaded new attachment "L.A.S.S.I.E FrontDesk.png", version {1}

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1 1  = L.A.S.S.I.E Training =
2 2  
3 -In addition to any convention specific training, several online courses will be available that are specifically designed for use with L.A.S.S.I.E. These courses provide structured guidance on system usage, operational roles, and standard workflows, and are intended to ensure a consistent level of knowledge and preparedness across all operatives involved in event operations.
3 +In addition to any Convention specific training, there are several online courses available specifically for L.A.S.S.I.E.
4 4  
5 -|= |=Title|=Target Audience|=Contents|=ToDo / Open Tasks|=Certificate
6 -|[[image:L.A.S.S.I.E Operative.png||height="185" width="150"]]|L.A.S.S.I.E
7 -Operative|Anyone working with L.A.S.S.I.E regardless of role or client / convention. The course is designed to provide basic L.A.S.S.I.E usage information.|(((
8 -* What is L.A.S.S.I.E (not for)?
9 -* Logon and Usage
10 -* The Collar-ID
11 -* Operative Status
12 -* L.A.S.S.I.E Bot
13 -* The Self-Scheduler
14 -* Updating Personal Information
5 +|= |=Title|=Target Audience|=Contents|=ToDo|=Certificate
6 +|Operative|L.A.S.S.I.E Operative|Anyone working with L.A.S.S.I.E regardless of role or client|(((
7 +* What is L.A.S.S.I.E?
8 +* What is L.A.S.S.I.E not for?
9 +* How do I log on?
10 +* What is a Collar-ID
11 +* What are the Statuses?
12 +* What is the L.A.S.S.I.E Bot?
13 +* What is the Self-Scheduler?
14 +* How do I update my personal information?
15 15  )))|(((
16 16  * Add information for Con-Ops usage
17 17  * Re-word description so that incident management is solely function of Dispatcher → Clarify within Group Leads Team
18 18  * Prepare Qualification Test
19 19  )))|yes
20 -|[[image:L.A.S.S.I.E FrontDesk.png||height="185" width="150"]]|L.A.S.S.I.E
21 -Front Desk|(((
22 -L.A.S.S.I.E Operatives who are responsible for face to face customer service during events. The course is designed for operatives who interact directly with attendees, provide information and assistance, handle enquiries or issues on site, and use L.A.S.S.I.E at the Security FrontDesk.
20 +|Front Desk and Customer Service|L.A.S.S.I.E Front Desk|Anyone dealing with face to face customer service at an event|(((
21 +* How do I deal with the Item Database?
22 +* What about Lost & Found?
23 23  )))|(((
24 -* Item Database
25 -* Lost & Found
26 -* GDPR / PII
27 -* Incidents
28 -)))|(((
29 29  * Create Lesson
30 30  * Re-word description so that the personnel shifts are moved to "Personnel" and the Security Operative status split between "Personnel" and "Dispatcher" → Clarify within Group Leads Team
31 31  * Prepare Qualification Test
32 32  )))|yes
33 -|[[image:L.A.S.S.I.E Dispatcher.png||height="185" width="150"]]|L.A.S.S.I.E
34 -Dispatcher|L.A.S.S.I.E Operatives who are to perform the role of dispatcher for their convention. The course is designed for operatives responsible for incident management, unit dispatching, incident and unit status maintenance, coordinating communications, and using L.A.S.S.I.E to support operational oversight during the event.|(((
35 -* Incident Management
36 -* Adding a new Incident
28 +|Dispatcher|L.A.S.S.I.E Dispatcher|Any security operative who is to perform the role of dispatcher for their convention|(((
29 +* Incident management
30 +* Adding a new incident
37 37  * Updating Active Incidents
38 38  * Incident Archive
39 -* Tips and Tricks
40 -* Pager System
33 +* Tips and Tricks for documenting incidents
34 +* No abbreviations
35 +* Type, don't write
36 +* Factual, PG, and to the point
37 +* Imagine reading the incident log in 6 months. Will it be understandable?
38 +* Pager
41 41  * Operations Status
42 42  * Radio Communication
43 -* Hand-Over
41 +* Hand-Off
44 44  )))|(((
45 45  * Create Lessons from scratch sheet
46 46  * Add qualification test questions
47 -* For Tips and Tricks
48 -** Type, don't write / No Abbreviations
49 -** Factual, PG, and to the point
50 -** Will the log be understandable in 6 months
51 51  )))|yes
52 -|[[image:L.A.S.S.I.E Personnel.png||height="185" width="150"]]|L.A.S.S.I.E
53 -Personnel|Senior L.A.S.S.I.E Operatives who are responsible for HR, planning, and team coordination. The course is designed for operatives involved in staffing decisions, operational planning, shift coordination, and oversight of security teams, and who use L.A.S.S.I.E to support management and coordination tasks before and during events.|(((
46 +|Personnel|L.A.S.S.I.E Personnel|Senior Security Personnel who are responsible for HR, Planning, and Team Coordination|(((
54 54  * Operative Management
55 55  * Personnel assets
56 56  * Shift Planning
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59 59  * Create Lessons
60 60  * Add qualification test questions
61 61  )))|yes
62 -|[[image:L.A.S.S.I.E Boss.png||height="185" width="150"]]|L.A.S.S.I.E
63 -Boss|(((
64 -Senior Security Personnel who are responsible for team direction and L.A.S.S.I.E administration. The course is designed for personnel with overall responsibility for operational leadership, system configuration, user and role management, and the governance of L.A.S.S.I.E usage before, during, and after events.
65 -)))|(((
55 +|Leadership|L.A.S.S.I.E Boss|Senior Security Personnel who are responsible for Team Direction and L.A.S.S.I.E Administration|(((
66 66  * Attendee database
67 67  * Convention Management
68 68  * ARO
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