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3	3	In addition to any convention specific training, several online courses will be available that are specifically designed for use with L.A.S.S.I.E. These courses provide structured guidance on system usage, operational roles, and standard workflows, and are intended to ensure a consistent level of knowledge and preparedness across all operatives involved in event operations.
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5		-|= |=Title|=Target Audience|=Contents|=ToDo / Open Tasks|=Certificate
6		-|[[image:L.A.S.S.I.E Operative.png||height="185" width="150"]]|L.A.S.S.I.E
7		-Operative|Anyone working with L.A.S.S.I.E regardless of role or client / convention. The course is designed to provide basic L.A.S.S.I.E usage information.|(((
	5	+|=(% style="width: 150px; text-align: center; vertical-align: middle;" %) |=(% style="text-align: center; vertical-align: middle;" %)Title|=(% style="width: 25%; text-align: center; vertical-align: middle;" %)Target Audience|=(% style="width: 25%; text-align: center; vertical-align: middle;" %)Contents|=(% style="width: 25%; text-align: center; vertical-align: middle;" %)ToDo / Open Tasks|=(% style="text-align: center; vertical-align: middle;" %)Certificate
	6	+|[[image:L.A.S.S.I.E Operative.png||height="185" width="150"]]|(% style="text-align:center; vertical-align:middle" %)L.A.S.S.I.E
	7	+Operative|(% style="vertical-align:middle" %)Anyone working with L.A.S.S.I.E regardless of role or client / convention. The course is designed to provide basic L.A.S.S.I.E usage information.|(((
8	8	* What is L.A.S.S.I.E (not for)?
9	9	* Logon and Usage
10	10	* The Collar-ID
...	...	@@ -12,65 +12,69 @@
12	12	* L.A.S.S.I.E Bot
13	13	* The Self-Scheduler
14	14	* Updating Personal Information
	15	+* PII and GDPR
15	15	)))|(((
16		-* Add information for Con-Ops usage
17		-* Re-word description so that incident management is solely function of Dispatcher → Clarify within Group Leads Team
18		-* Prepare Qualification Test
	17	+* Add information for usage of ConOps modules
	18	+* Move Incident Management to Dispatcher
	19	+* Add Qualification Test
19	19	)))|yes
20		-|[[image:L.A.S.S.I.E FrontDesk.png||height="185" width="150"]]|L.A.S.S.I.E
	21	+|[[image:L.A.S.S.I.E FrontDesk.png||height="185" width="150"]]|(% style="text-align:center; vertical-align:middle" %)L.A.S.S.I.E
21	21	Front Desk|(((
22	22	L.A.S.S.I.E Operatives who are responsible for face to face customer service during events. The course is designed for operatives who interact directly with attendees, provide information and assistance, handle enquiries or issues on site, and use L.A.S.S.I.E at the Security FrontDesk.
23	23	)))|(((
24	24	* Item Database
25	25	* Lost & Found
26		-* GDPR / PII
27		-* Incidents
	27	+* Receiving Incidents
	28	+* Assets Database
	29	+* PII and GDPR
28	28	)))|(((
29	29	* Create Lesson
30		-* Re-word description so that the personnel shifts are moved to "Personnel" and the Security Operative status split between "Personnel" and "Dispatcher" → Clarify within Group Leads Team
31		-* Prepare Qualification Test
	32	+* Move Shift Planning to Personnel and split Operative Status between Personnel and Dispatcher
	33	+* Add Qualification Test
32	32	)))|yes
33		-|[[image:L.A.S.S.I.E Dispatcher.png||height="185" width="150"]]|L.A.S.S.I.E
	35	+|[[image:L.A.S.S.I.E Dispatcher.png||height="185" width="150"]]|(% style="text-align:center; vertical-align:middle" %)L.A.S.S.I.E
34	34	Dispatcher|L.A.S.S.I.E Operatives who are to perform the role of dispatcher for their convention. The course is designed for operatives responsible for incident management, unit dispatching, incident and unit status maintenance, coordinating communications, and using L.A.S.S.I.E to support operational oversight during the event.|(((
35	35	* Incident Management
36		-* Adding a new Incident
	38	+* Adding new Incidents
37	37	* Updating Active Incidents
38		-* Incident Archive
39		-* Tips and Tricks
40		-* Pager System
	40	+* The Incident Archive
41	41	* Operations Status
	42	+* Tips and Tricks
	43	+* The Pager System
42	42	* Radio Communication
43	43	* Hand-Over
	46	+* PII and GDPR
44	44	)))|(((
45		-* Create Lessons from scratch sheet
46		-* Add qualification test questions
47		-* For Tips and Tricks
	48	+* Create Lessons
	49	+* Add Qualification Test
	50	+* For Tips and Tricks:
48	48	** Type, don't write / No Abbreviations
49	49	** Factual, PG, and to the point
50	50	** Will the log be understandable in 6 months
51	51	)))|yes
52		-|[[image:L.A.S.S.I.E Personnel.png||height="185" width="150"]]|L.A.S.S.I.E
	55	+|[[image:L.A.S.S.I.E Personnel.png||height="185" width="150"]]|(% style="text-align:center; vertical-align:middle" %)L.A.S.S.I.E
53	53	Personnel|Senior L.A.S.S.I.E Operatives who are responsible for HR, planning, and team coordination. The course is designed for operatives involved in staffing decisions, operational planning, shift coordination, and oversight of security teams, and who use L.A.S.S.I.E to support management and coordination tasks before and during events.|(((
54	54	* Operative Management
55		-* Personnel assets
	58	+* Assets Database
56	56	* Shift Planning
57		-* Operative qualifications and records
	60	+* Operative Qualifications and Records
	61	+* PII and GDPR
58	58	)))|(((
59	59	* Create Lessons
60		-* Add qualification test questions
	64	+* Add Qualification Test
61	61	)))|yes
62		-|[[image:L.A.S.S.I.E Boss.png||height="185" width="150"]]|L.A.S.S.I.E
	66	+|[[image:L.A.S.S.I.E Boss.png||height="185" width="150"]]|(% style="text-align:center; vertical-align:middle" %)L.A.S.S.I.E
63	63	Boss|(((
64		-Senior Security Personnel who are responsible for team direction and L.A.S.S.I.E administration. The course is designed for personnel with overall responsibility for operational leadership, system configuration, user and role management, and the governance of L.A.S.S.I.E usage before, during, and after events.
	68	+Senior L.A.S.S.I.E Operatives who are responsible for team direction and L.A.S.S.I.E administration. The course is designed for personnel with overall responsibility for operational leadership, system configuration, user and role management, and the governance of L.A.S.S.I.E usage before, during, and after events.
65	65	)))|(((
66		-* Attendee database
	70	+* Attendee Database
67	67	* Convention Management
68		-* ARO
69		-* PNG
70		-* GDPR
	72	+* Alert and Response Order (ARO)
	73	+* Personae non Grata (PNG)
	74	+* PII and GDPR
71	71	)))|(((
72	72	* Create Lessons
73		-* Add qualification test questions
	77	+* Add Qualification Test
74	74	)))|yes
75	75
76	76