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Last modified by Treyfane Dingo on 2026/01/17 11:07
From version 9.14
edited by Treyfane Dingo
on 2026/01/17 10:44
Change comment: There is no comment for this version
To version 4.2
edited by Treyfane Dingo
on 2026/01/17 10:08
Change comment: There is no comment for this version

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1 1  = L.A.S.S.I.E Training =
2 2  
3 -In addition to any convention specific training, several online courses will be available that are specifically designed for use with L.A.S.S.I.E. These courses provide structured guidance on system usage, operational roles, and standard workflows, and are intended to ensure a consistent level of knowledge and preparedness across all operatives involved in event operations.
3 +In addition to any Convention specific training, there are several elearning courses available specifically for L.A.S.S.I.E.
4 4  
5 -|= |=Title|=Target Audience|=Contents|=ToDo / Open Tasks|=Certificate
6 -|[[image:L.A.S.S.I.E Operative.png||height="185" width="150"]]|L.A.S.S.I.E
7 -Operative|Anyone working with L.A.S.S.I.E regardless of role or client / convention. The course is designed to provide basic L.A.S.S.I.E usage information.|(((
8 -* What is L.A.S.S.I.E (not for)?
9 -* Logon and Usage
10 -* The Collar-ID
11 -* Operative Status
12 -* L.A.S.S.I.E Bot
13 -* The Self-Scheduler
14 -* Updating Personal Information
15 -)))|(((
16 -* Add information for Con-Ops usage
17 -* Re-word description so that incident management is solely function of Dispatcher → Clarify within Group Leads Team
18 -* Prepare Qualification Test
19 -)))|yes
20 -|[[image:L.A.S.S.I.E FrontDesk.png||height="185" width="150"]]|L.A.S.S.I.E
21 -Front Desk|(((
22 -L.A.S.S.I.E Operatives who are responsible for face to face customer service during events. The course is designed for operatives who interact directly with attendees, provide information and assistance, handle enquiries or issues on site, and use L.A.S.S.I.E at the Security FrontDesk.
23 -)))|(((
24 -* Item Database
25 -* Lost & Found
26 -* GDPR / PII
27 -* Incidents
28 -)))|(((
29 -* Create Lesson
30 -* Re-word description so that the personnel shifts are moved to "Personnel" and the Security Operative status split between "Personnel" and "Dispatcher" → Clarify within Group Leads Team
31 -* Prepare Qualification Test
32 -)))|yes
33 -|[[image:L.A.S.S.I.E Dispatcher.png||height="185" width="150"]]|L.A.S.S.I.E
34 -Dispatcher|L.A.S.S.I.E Operatives who are to perform the role of dispatcher for their convention. The course is designed for operatives responsible for incident management, unit dispatching, incident and unit status maintenance, coordinating communications, and using L.A.S.S.I.E to support operational oversight during the event.|(((
35 -* Incident Management
36 -** Adding a new Incident
37 -** Updating Active Incidents
38 -** Incident Archive
39 -* Tips and Tricks
40 -**
41 -* Pager System
5 +== Operative ==
6 +
7 +Title: L.A.S.S.I.E Operative Goal Audience: Every Security Operative who works with L.A.S.S.I.E regardless of role or convention Contents:
8 +
9 +* What is L.A.S.S.I.E?
10 +* What is L.A.S.S.I.E not for?
11 +* How do I log on?
12 +* What is a Collar-ID
13 +* What are the Statuses?
14 +* What is the L.A.S.S.I.E Bot?
15 +* What is the Self-Scheduler?
16 +* How do I update my personal information?
17 +
18 +OPEN TO-DO's:
19 +
20 +1. Add information for Con-Ops usage
21 +1. Re-word description so that incident management is solely function of Dispatcher =⇒ Clarify within Group Leads Team
22 +1. Prepare Qualification Test
23 +
24 +== Front Desk and Customer Service ==
25 +
26 +Title: L.A.S.S.I.E Front Desk Goal Audience: Anyone who deals with customer service Contents:
27 +
28 +* How do I deal with the Item Database?
29 +* What about Lost & Found?
30 +
31 +OPEN TO-DO's:
32 +
33 +1. Create Lesson
34 +1. Re-word description so that the personnel shifts are moved to "Personnel" and the Security Operative status split between "Personnel" and "Dispatcher" =⇒ Clarify within Group Leads Team
35 +1. Prepare Qualification Test
36 +
37 +== Dispatcher ==
38 +
39 +Title: L.A.S.S.I.E Dispatcher Goal Audience: Any security operative who is to perform the role of dispatcher for their convention Contents:
40 +
41 +* Incident management
42 +* - Adding a new incident
43 +* - Updating Active Incidents
44 +* - Incident Archive
45 +* Tips and Tricks for documenting incidents
46 +* - No abbreviations
47 +* - Type, don't write
48 +* - Factual, PG, and to the point
49 +* - Imagine reading the incident log in 6 months. Will it be understandable?
50 +* Pager
42 42  * Operations Status
43 43  * Radio Communication
44 -* Hand-Over
45 -)))|(((
46 -* Create Lessons from scratch sheet
47 -* Add qualification test questions
48 -)))|yes
49 -|[[image:L.A.S.S.I.E Personnel.png||height="185" width="150"]]|L.A.S.S.I.E
50 -Personnel|Senior Security Personnel who are responsible for HR, Planning, and Team Coordination|(((
53 +* Hand-Off
54 +
55 +OPEN TO-DO'S:
56 +
57 +1. Create Lessons from scratch sheet
58 +1. Add qualification test questions
59 +
60 +== Personnel ==
61 +
62 +Title: L.A.S.S.I.E Personnel Goal Audience: Senior Security Personnel who are responsible for HR, Planning, and Team Coordination Contents:
63 +
51 51  * Operative Management
52 52  * Personnel assets
53 53  * Shift Planning
54 54  * Operative qualifications and records
55 -)))|(((
56 -* Create Lessons
57 -* Add qualification test questions
58 -)))|yes
59 -|[[image:L.A.S.S.I.E Boss.png||height="185" width="150"]]|L.A.S.S.I.E
60 -Boss|Senior Security Personnel who are responsible for Team Direction and L.A.S.S.I.E Administration|(((
68 +
69 +OPEN TO-DO'S:
70 +
71 +1. Create Lessons
72 +1. Add qualification test questions
73 +
74 +== Leadership ==
75 +
76 +Title: L.A.S.S.I.E Leadership Goal Audience: Senior Security Personnel who are responsible for Team Direction and L.A.S.S.I.E Administration Contents:
77 +
61 61  * Attendee database
62 62  * Convention Management
63 63  * ARO
64 64  * PNG
65 65  * GDPR
66 -)))|(((
67 -* Create Lessons
68 -* Add qualification test questions
69 -)))|yes
70 70  
71 -
84 +OPEN TO-DO'S:
85 +
86 +1. Create Lessons
87 +1. Add qualification test questions
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