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3	3	In addition to any convention specific training, several online courses will be available that are specifically designed for use with L.A.S.S.I.E. These courses provide structured guidance on system usage, operational roles, and standard workflows, and are intended to ensure a consistent level of knowledge and preparedness across all operatives involved in event operations.
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5		-|= |=Title|=Target Audience|=Contents|=ToDo / Open Tasks|=Certificate
6		-|[[image:L.A.S.S.I.E Operative.png||height="185" width="150"]]|L.A.S.S.I.E
7		-Operative|Anyone working with L.A.S.S.I.E regardless of role or client / convention. The course is designed to provide basic L.A.S.S.I.E usage information.|(((
	5	+|=(% style="width: 150px; text-align: center; vertical-align: middle;" %) |=(% style="text-align: center; vertical-align: middle;" %)Title|=(% style="width: 25%; text-align: center; vertical-align: middle;" %)Target Audience|=(% style="width: 25%; text-align: center; vertical-align: middle;" %)Contents|=(% style="width: 25%; text-align: center; vertical-align: middle;" %)ToDo / Open Tasks|=(% style="text-align: center; vertical-align: middle;" %)Certificate
	6	+|(% style="text-align:center; vertical-align:middle" %)[[image:L.A.S.S.I.E Operative.png||height="185" width="150"]]|(% style="text-align:center; vertical-align:middle" %)L.A.S.S.I.E
	7	+Operative|(% style="vertical-align:middle" %)Anyone working with L.A.S.S.I.E regardless of role or client / convention. The course is designed to provide basic L.A.S.S.I.E usage information.|(% style="vertical-align:middle" %)(((
8	8	* What is L.A.S.S.I.E (not for)?
9	9	* Logon and Usage
10	10	* The Collar-ID
...	...	@@ -12,60 +12,69 @@
12	12	* L.A.S.S.I.E Bot
13	13	* The Self-Scheduler
14	14	* Updating Personal Information
15		-)))|(((
16		-* Add information for Con-Ops usage
17		-* Re-word description so that incident management is solely function of Dispatcher → Clarify within Group Leads Team
18		-* Prepare Qualification Test
19		-)))|yes
20		-|[[image:L.A.S.S.I.E FrontDesk.png||height="185" width="150"]]|L.A.S.S.I.E
21		-Front Desk|(((
	15	+* PII and GDPR
	16	+)))|(% style="vertical-align:middle" %)(((
	17	+* Add information for usage of ConOps modules
	18	+* Move Incident Management to Dispatcher
	19	+* Add Qualification Test
	20	+)))|(% style="text-align:center; vertical-align:middle" %)yes
	21	+|(% style="text-align:center; vertical-align:middle" %)[[image:L.A.S.S.I.E FrontDesk.png||height="185" width="150"]]|(% style="text-align:center; vertical-align:middle" %)L.A.S.S.I.E
	22	+Front Desk|(% style="vertical-align:middle" %)(((
22	22	L.A.S.S.I.E Operatives who are responsible for face to face customer service during events. The course is designed for operatives who interact directly with attendees, provide information and assistance, handle enquiries or issues on site, and use L.A.S.S.I.E at the Security FrontDesk.
23		-)))|(((
	24	+)))|(% style="vertical-align:middle" %)(((
24	24	* Item Database
25	25	* Lost & Found
26		-* GDPR / PII
27		-* Incidents
28		-)))|(((
	27	+* Receiving Incidents
	28	+* Assets Database
	29	+* PII and GDPR
	30	+)))|(% style="vertical-align:middle" %)(((
29	29	* Create Lesson
30		-* Re-word description so that the personnel shifts are moved to "Personnel" and the Security Operative status split between "Personnel" and "Dispatcher" → Clarify within Group Leads Team
31		-* Prepare Qualification Test
32		-)))|yes
33		-|[[image:L.A.S.S.I.E Dispatcher.png||height="185" width="150"]]|L.A.S.S.I.E
34		-Dispatcher|L.A.S.S.I.E Operatives who are to perform the role of dispatcher for their convention. The course is designed for operatives responsible for incident management, unit dispatching, incident and unit status maintenance, coordinating communications, and using L.A.S.S.I.E to support operational oversight during the event.|(((
	32	+* Move Shift Planning to Personnel and split Operative Status between Personnel and Dispatcher
	33	+* Add Qualification Test
	34	+)))|(% style="text-align:center; vertical-align:middle" %)yes
	35	+|(% style="text-align:center; vertical-align:middle" %)[[image:L.A.S.S.I.E Dispatcher.png||height="185" width="150"]]|(% style="text-align:center; vertical-align:middle" %)L.A.S.S.I.E
	36	+Dispatcher|(% style="vertical-align:middle" %)L.A.S.S.I.E Operatives who are to perform the role of dispatcher for their convention. The course is designed for operatives responsible for incident management, unit dispatching, incident and unit status maintenance, coordinating communications, and using L.A.S.S.I.E to support operational oversight during the event.|(% style="vertical-align:middle" %)(((
35	35	* Incident Management
36		-** Adding a new Incident
37		-** Updating Active Incidents
38		-** Incident Archive
39		-* Tips and Tricks
40		-**
41		-* Pager System
	38	+* Adding new Incidents
	39	+* Updating Active Incidents
	40	+* The Incident Archive
42	42	* Operations Status
	42	+* Tips and Tricks
	43	+* The Pager System
43	43	* Radio Communication
44	44	* Hand-Over
45		-)))|(((
46		-* Create Lessons from scratch sheet
47		-* Add qualification test questions
48		-)))|yes
49		-|[[image:L.A.S.S.I.E Personnel.png||height="185" width="150"]]|L.A.S.S.I.E
50		-Personnel|Senior Security Personnel who are responsible for HR, Planning, and Team Coordination|(((
	46	+* PII and GDPR
	47	+)))|(% style="vertical-align:middle" %)(((
	48	+* Create Lessons
	49	+* Add Qualification Test
	50	+* For Tips and Tricks:
	51	+** Type, don't write / No Abbreviations
	52	+** Factual, PG, and to the point
	53	+** Will the log be understandable in 6 months
	54	+)))|(% style="text-align:center; vertical-align:middle" %)yes
	55	+|(% style="text-align:center; vertical-align:middle" %)[[image:L.A.S.S.I.E Personnel.png||height="185" width="150"]]|(% style="text-align:center; vertical-align:middle" %)L.A.S.S.I.E
	56	+Personnel|(% style="vertical-align:middle" %)Senior L.A.S.S.I.E Operatives who are responsible for HR, planning, and team coordination. The course is designed for operatives involved in staffing decisions, operational planning, shift coordination, and oversight of security teams, and who use L.A.S.S.I.E to support management and coordination tasks before and during events.|(% style="vertical-align:middle" %)(((
51	51	* Operative Management
52		-* Personnel assets
	58	+* Assets Database
53	53	* Shift Planning
54		-* Operative qualifications and records
55		-)))|(((
	60	+* Operative Qualifications and Records
	61	+* PII and GDPR
	62	+)))|(% style="vertical-align:middle" %)(((
56	56	* Create Lessons
57		-* Add qualification test questions
58		-)))|yes
59		-|[[image:L.A.S.S.I.E Boss.png||height="185" width="150"]]|L.A.S.S.I.E
60		-Boss|Senior Security Personnel who are responsible for Team Direction and L.A.S.S.I.E Administration|(((
61		-* Attendee database
	64	+* Add Qualification Test
	65	+)))|(% style="text-align:center; vertical-align:middle" %)yes
	66	+|(% style="text-align:center; vertical-align:middle" %)[[image:L.A.S.S.I.E Boss.png||height="185" width="150"]]|(% style="text-align:center; vertical-align:middle" %)L.A.S.S.I.E
	67	+Boss|(% style="vertical-align:middle" %)(((
	68	+Senior L.A.S.S.I.E Operatives who are responsible for team direction and L.A.S.S.I.E administration. The course is designed for personnel with overall responsibility for operational leadership, system configuration, user and role management, and the governance of L.A.S.S.I.E usage before, during, and after events.
	69	+)))|(% style="vertical-align:middle" %)(((
	70	+* Attendee Database
62	62	* Convention Management
63		-* ARO
64		-* PNG
65		-* GDPR
66		-)))|(((
	72	+* Alert and Response Order (ARO)
	73	+* Personae non Grata (PNG)
	74	+* PII and GDPR
	75	+)))|(% style="vertical-align:middle" %)(((
67	67	* Create Lessons
68		-* Add qualification test questions
69		-)))|yes
	77	+* Add Qualification Test
	78	+)))|(% style="text-align:center; vertical-align:middle" %)yes
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