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Changes for page Training

Last modified by Treyfane Dingo on 2026/01/17 11:07
From version 9.13
edited by Treyfane Dingo
on 2026/01/17 10:42
Change comment: There is no comment for this version
To version 9.8
edited by Treyfane Dingo
on 2026/01/17 10:35
Change comment: There is no comment for this version

Summary

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Content
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1 1  = L.A.S.S.I.E Training =
2 2  
3 -In addition to any convention specific training, several online courses will be available that are specifically designed for use with L.A.S.S.I.E. These courses provide structured guidance on system usage, operational roles, and standard workflows, and are intended to ensure a consistent level of knowledge and preparedness across all operatives involved in event operations.
3 +In addition to any Convention specific training, there are several online courses available specifically for L.A.S.S.I.E.
4 4  
5 -|= |=Title|=Target Audience|=Contents|=ToDo / Open Tasks|=Certificate
5 +|= |=Title|=Target Audience|=Contents|=ToDo|=Certificate
6 6  |[[image:L.A.S.S.I.E Operative.png||height="185" width="150"]]|L.A.S.S.I.E
7 -Operative|Anyone working with L.A.S.S.I.E regardless of role or client / convention. The course is designed to provide basic L.A.S.S.I.E usage information.|(((
7 +Operative|Anyone working with L.A.S.S.I.E regardless of role or client / convention.|(((
8 8  * What is L.A.S.S.I.E?
9 9  * What is L.A.S.S.I.E not for?
10 10  * How do I log on?
... ... @@ -12,7 +12,7 @@
12 12  * What are the Statuses?
13 13  * What is the L.A.S.S.I.E Bot?
14 14  * What is the Self-Scheduler?
15 -* Update my personal information?
15 +* How do I update my personal information?
16 16  )))|(((
17 17  * Add information for Con-Ops usage
18 18  * Re-word description so that incident management is solely function of Dispatcher → Clarify within Group Leads Team
... ... @@ -22,10 +22,8 @@
22 22  Front Desk|(((
23 23  L.A.S.S.I.E Operatives who are responsible for face to face customer service during events. The course is designed for operatives who interact directly with attendees, provide information and assistance, handle enquiries or issues on site, and use L.A.S.S.I.E at the Security FrontDesk.
24 24  )))|(((
25 -* Item Database
26 -* Lost & Found
27 -* GDPR / PII
28 -* Incidents
25 +* Item Database?
26 +* What about Lost & Found?
29 29  )))|(((
30 30  * Create Lesson
31 31  * Re-word description so that the personnel shifts are moved to "Personnel" and the Security Operative status split between "Personnel" and "Dispatcher" → Clarify within Group Leads Team
... ... @@ -33,18 +33,19 @@
33 33  )))|yes
34 34  |[[image:L.A.S.S.I.E Dispatcher.png||height="185" width="150"]]|L.A.S.S.I.E
35 35  Dispatcher|L.A.S.S.I.E Operatives who are to perform the role of dispatcher for their convention. The course is designed for operatives responsible for incident management, unit dispatching, incident and unit status maintenance, coordinating communications, and using L.A.S.S.I.E to support operational oversight during the event.|(((
36 -* Incident Management
37 -** Adding a new Incident
38 -** Updating Active Incidents
39 -** Incident Archive
40 -* Tips and Tricks
41 -** Type, don't write / No Abbreviations
42 -** Factual, PG, and to the point
43 -** Will the log be understandable in 6 months
44 -* Pager System
34 +* Incident management
35 +* Adding a new incident
36 +* Updating Active Incidents
37 +* Incident Archive
38 +* Tips and Tricks for documenting incidents
39 +* No abbreviations
40 +* Type, don't write
41 +* Factual, PG, and to the point
42 +* Imagine reading the incident log in 6 months. Will it be understandable?
43 +* Pager
45 45  * Operations Status
46 46  * Radio Communication
47 -* Hand-Over
46 +* Hand-Off
48 48  )))|(((
49 49  * Create Lessons from scratch sheet
50 50  * Add qualification test questions