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Last modified by Treyfane Dingo on 2026/01/17 11:07
From version 9.13
edited by Treyfane Dingo
on 2026/01/17 10:42
Change comment: There is no comment for this version
To version 4.3
edited by Treyfane Dingo
on 2026/01/17 10:10
Change comment: There is no comment for this version

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1 1  = L.A.S.S.I.E Training =
2 2  
3 -In addition to any convention specific training, several online courses will be available that are specifically designed for use with L.A.S.S.I.E. These courses provide structured guidance on system usage, operational roles, and standard workflows, and are intended to ensure a consistent level of knowledge and preparedness across all operatives involved in event operations.
3 +In addition to any Convention specific training, there are several online courses available specifically for L.A.S.S.I.E.
4 4  
5 -|= |=Title|=Target Audience|=Contents|=ToDo / Open Tasks|=Certificate
6 -|[[image:L.A.S.S.I.E Operative.png||height="185" width="150"]]|L.A.S.S.I.E
7 -Operative|Anyone working with L.A.S.S.I.E regardless of role or client / convention. The course is designed to provide basic L.A.S.S.I.E usage information.|(((
5 +|=Title|=Target Audience|=Contents|=
6 +| | | |
7 +| | | |
8 +| | | |
9 +| | | |
10 +
11 +== Operative ==
12 +
13 +Title: L.A.S.S.I.E Operative Goal Audience: Every Security Operative who works with L.A.S.S.I.E regardless of role or convention Contents:
14 +
8 8  * What is L.A.S.S.I.E?
9 9  * What is L.A.S.S.I.E not for?
10 10  * How do I log on?
... ... @@ -12,63 +12,75 @@
12 12  * What are the Statuses?
13 13  * What is the L.A.S.S.I.E Bot?
14 14  * What is the Self-Scheduler?
15 -* Update my personal information?
16 -)))|(((
17 -* Add information for Con-Ops usage
18 -* Re-word description so that incident management is solely function of Dispatcher → Clarify within Group Leads Team
19 -* Prepare Qualification Test
20 -)))|yes
21 -|[[image:L.A.S.S.I.E FrontDesk.png||height="185" width="150"]]|L.A.S.S.I.E
22 -Front Desk|(((
23 -L.A.S.S.I.E Operatives who are responsible for face to face customer service during events. The course is designed for operatives who interact directly with attendees, provide information and assistance, handle enquiries or issues on site, and use L.A.S.S.I.E at the Security FrontDesk.
24 -)))|(((
25 -* Item Database
26 -* Lost & Found
27 -* GDPR / PII
28 -* Incidents
29 -)))|(((
30 -* Create Lesson
31 -* Re-word description so that the personnel shifts are moved to "Personnel" and the Security Operative status split between "Personnel" and "Dispatcher" → Clarify within Group Leads Team
32 -* Prepare Qualification Test
33 -)))|yes
34 -|[[image:L.A.S.S.I.E Dispatcher.png||height="185" width="150"]]|L.A.S.S.I.E
35 -Dispatcher|L.A.S.S.I.E Operatives who are to perform the role of dispatcher for their convention. The course is designed for operatives responsible for incident management, unit dispatching, incident and unit status maintenance, coordinating communications, and using L.A.S.S.I.E to support operational oversight during the event.|(((
36 -* Incident Management
37 -** Adding a new Incident
38 -** Updating Active Incidents
39 -** Incident Archive
40 -* Tips and Tricks
41 -** Type, don't write / No Abbreviations
42 -** Factual, PG, and to the point
43 -** Will the log be understandable in 6 months
44 -* Pager System
22 +* How do I update my personal information?
23 +
24 +OPEN TO-DO's:
25 +
26 +1. Add information for Con-Ops usage
27 +1. Re-word description so that incident management is solely function of Dispatcher =⇒ Clarify within Group Leads Team
28 +1. Prepare Qualification Test
29 +
30 +== Front Desk and Customer Service ==
31 +
32 +Title: L.A.S.S.I.E Front Desk Goal Audience: Anyone who deals with customer service Contents:
33 +
34 +* How do I deal with the Item Database?
35 +* What about Lost & Found?
36 +
37 +OPEN TO-DO's:
38 +
39 +1. Create Lesson
40 +1. Re-word description so that the personnel shifts are moved to "Personnel" and the Security Operative status split between "Personnel" and "Dispatcher" =⇒ Clarify within Group Leads Team
41 +1. Prepare Qualification Test
42 +
43 +== Dispatcher ==
44 +
45 +Title: L.A.S.S.I.E Dispatcher Goal Audience: Any security operative who is to perform the role of dispatcher for their convention Contents:
46 +
47 +* Incident management
48 +* - Adding a new incident
49 +* - Updating Active Incidents
50 +* - Incident Archive
51 +* Tips and Tricks for documenting incidents
52 +* - No abbreviations
53 +* - Type, don't write
54 +* - Factual, PG, and to the point
55 +* - Imagine reading the incident log in 6 months. Will it be understandable?
56 +* Pager
45 45  * Operations Status
46 46  * Radio Communication
47 -* Hand-Over
48 -)))|(((
49 -* Create Lessons from scratch sheet
50 -* Add qualification test questions
51 -)))|yes
52 -|[[image:L.A.S.S.I.E Personnel.png||height="185" width="150"]]|L.A.S.S.I.E
53 -Personnel|Senior Security Personnel who are responsible for HR, Planning, and Team Coordination|(((
59 +* Hand-Off
60 +
61 +OPEN TO-DO'S:
62 +
63 +1. Create Lessons from scratch sheet
64 +1. Add qualification test questions
65 +
66 +== Personnel ==
67 +
68 +Title: L.A.S.S.I.E Personnel Goal Audience: Senior Security Personnel who are responsible for HR, Planning, and Team Coordination Contents:
69 +
54 54  * Operative Management
55 55  * Personnel assets
56 56  * Shift Planning
57 57  * Operative qualifications and records
58 -)))|(((
59 -* Create Lessons
60 -* Add qualification test questions
61 -)))|yes
62 -|[[image:L.A.S.S.I.E Boss.png||height="185" width="150"]]|L.A.S.S.I.E
63 -Boss|Senior Security Personnel who are responsible for Team Direction and L.A.S.S.I.E Administration|(((
74 +
75 +OPEN TO-DO'S:
76 +
77 +1. Create Lessons
78 +1. Add qualification test questions
79 +
80 +== Leadership ==
81 +
82 +Title: L.A.S.S.I.E Leadership Goal Audience: Senior Security Personnel who are responsible for Team Direction and L.A.S.S.I.E Administration Contents:
83 +
64 64  * Attendee database
65 65  * Convention Management
66 66  * ARO
67 67  * PNG
68 68  * GDPR
69 -)))|(((
70 -* Create Lessons
71 -* Add qualification test questions
72 -)))|yes
73 73  
74 -
90 +OPEN TO-DO'S:
91 +
92 +1. Create Lessons
93 +1. Add qualification test questions
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