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Changes for page Training

Last modified by Treyfane Dingo on 2026/01/17 11:07
From version 9.12
edited by Treyfane Dingo
on 2026/01/17 10:41
Change comment: There is no comment for this version
To version 9.7
edited by Treyfane Dingo
on 2026/01/17 10:34
Change comment: There is no comment for this version

Summary

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Content
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1 1  = L.A.S.S.I.E Training =
2 2  
3 -In addition to any convention specific training, several online courses will be available that are specifically designed for use with L.A.S.S.I.E. These courses provide structured guidance on system usage, operational roles, and standard workflows, and are intended to ensure a consistent level of knowledge and preparedness across all operatives involved in event operations.
3 +In addition to any Convention specific training, there are several online courses available specifically for L.A.S.S.I.E.
4 4  
5 -|= |=Title|=Target Audience|=Contents|=ToDo / Open Tasks|=Certificate
5 +|= |=Title|=Target Audience|=Contents|=ToDo|=Certificate
6 6  |[[image:L.A.S.S.I.E Operative.png||height="185" width="150"]]|L.A.S.S.I.E
7 -Operative|Anyone working with L.A.S.S.I.E regardless of role or client / convention. The course is designed to provide basic L.A.S.S.I.E usage information.|(((
7 +Operative|Anyone working with L.A.S.S.I.E regardless of role or client / convention.|(((
8 8  * What is L.A.S.S.I.E?
9 9  * What is L.A.S.S.I.E not for?
10 10  * How do I log on?
... ... @@ -22,10 +22,8 @@
22 22  Front Desk|(((
23 23  L.A.S.S.I.E Operatives who are responsible for face to face customer service during events. The course is designed for operatives who interact directly with attendees, provide information and assistance, handle enquiries or issues on site, and use L.A.S.S.I.E at the Security FrontDesk.
24 24  )))|(((
25 -* Item Database
26 -* Lost & Found
27 -* GDPR / PII
28 -* Incidents
25 +* How do I deal with the Item Database?
26 +* What about Lost & Found?
29 29  )))|(((
30 30  * Create Lesson
31 31  * Re-word description so that the personnel shifts are moved to "Personnel" and the Security Operative status split between "Personnel" and "Dispatcher" → Clarify within Group Leads Team
... ... @@ -32,20 +32,20 @@
32 32  * Prepare Qualification Test
33 33  )))|yes
34 34  |[[image:L.A.S.S.I.E Dispatcher.png||height="185" width="150"]]|L.A.S.S.I.E
35 -Dispatcher|L.A.S.S.I.E Operatives who are to perform the role of dispatcher for their convention. The course is designed for operatives responsible for incident management, unit dispatching, incident and unit status maintenance, coordinating communications, and using L.A.S.S.I.E to support operational oversight during the event.|(((
36 -* Incident Management
37 -** Adding a new Incident
38 -** Updating Active Incidents
39 -** Incident Archive
40 -* Tips and Tricks
41 -** No abbreviations
42 -** Type, don't write /
43 -** Factual, PG, and to the point
44 -** Imagine reading the incident log in 6 months. Will it be understandable?
45 -* Pager System
33 +Dispatcher|L.A.S.S.I.E Operatives who are to perform the role of dispatcher for their convention. The course is designed for operatives responsible for  coordinating communications, managing incoming and outgoing information, assigning tasks or incidents, and using L.A.S.S.I.E to support operational oversight during the event.|(((
34 +* Incident management
35 +* Adding a new incident
36 +* Updating Active Incidents
37 +* Incident Archive
38 +* Tips and Tricks for documenting incidents
39 +* No abbreviations
40 +* Type, don't write
41 +* Factual, PG, and to the point
42 +* Imagine reading the incident log in 6 months. Will it be understandable?
43 +* Pager
46 46  * Operations Status
47 47  * Radio Communication
48 -* Hand-Over
46 +* Hand-Off
49 49  )))|(((
50 50  * Create Lessons from scratch sheet
51 51  * Add qualification test questions