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Changes for page Training

Last modified by Treyfane Dingo on 2026/01/17 11:07
From version 9.12
edited by Treyfane Dingo
on 2026/01/17 10:41
Change comment: There is no comment for this version
To version 4.4
edited by Treyfane Dingo
on 2026/01/17 10:20
Change comment: There is no comment for this version

Summary

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1 1  = L.A.S.S.I.E Training =
2 2  
3 -In addition to any convention specific training, several online courses will be available that are specifically designed for use with L.A.S.S.I.E. These courses provide structured guidance on system usage, operational roles, and standard workflows, and are intended to ensure a consistent level of knowledge and preparedness across all operatives involved in event operations.
3 +In addition to any Convention specific training, there are several online courses available specifically for L.A.S.S.I.E.
4 4  
5 -|= |=Title|=Target Audience|=Contents|=ToDo / Open Tasks|=Certificate
6 -|[[image:L.A.S.S.I.E Operative.png||height="185" width="150"]]|L.A.S.S.I.E
7 -Operative|Anyone working with L.A.S.S.I.E regardless of role or client / convention. The course is designed to provide basic L.A.S.S.I.E usage information.|(((
5 +|= |=Title|=Target Audience|=Contents|=ToDo|=Certificate
6 +|Operative|L.A.S.S.I.E Operative|Anyone working with L.A.S.S.I.E regardless of role or client|(((
8 8  * What is L.A.S.S.I.E?
9 9  * What is L.A.S.S.I.E not for?
10 10  * How do I log on?
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18 18  * Re-word description so that incident management is solely function of Dispatcher → Clarify within Group Leads Team
19 19  * Prepare Qualification Test
20 20  )))|yes
21 -|[[image:L.A.S.S.I.E FrontDesk.png||height="185" width="150"]]|L.A.S.S.I.E
22 -Front Desk|(((
23 -L.A.S.S.I.E Operatives who are responsible for face to face customer service during events. The course is designed for operatives who interact directly with attendees, provide information and assistance, handle enquiries or issues on site, and use L.A.S.S.I.E at the Security FrontDesk.
20 +|Front Desk and Customer Service|L.A.S.S.I.E Front Desk|Anyone dealing with face to face customer service at an event|(((
21 +* How do I deal with the Item Database?
22 +* What about Lost & Found?
24 24  )))|(((
25 -* Item Database
26 -* Lost & Found
27 -* GDPR / PII
28 -* Incidents
29 -)))|(((
30 30  * Create Lesson
31 31  * Re-word description so that the personnel shifts are moved to "Personnel" and the Security Operative status split between "Personnel" and "Dispatcher" → Clarify within Group Leads Team
32 32  * Prepare Qualification Test
33 33  )))|yes
34 -|[[image:L.A.S.S.I.E Dispatcher.png||height="185" width="150"]]|L.A.S.S.I.E
35 -Dispatcher|L.A.S.S.I.E Operatives who are to perform the role of dispatcher for their convention. The course is designed for operatives responsible for incident management, unit dispatching, incident and unit status maintenance, coordinating communications, and using L.A.S.S.I.E to support operational oversight during the event.|(((
36 -* Incident Management
37 -** Adding a new Incident
38 -** Updating Active Incidents
39 -** Incident Archive
40 -* Tips and Tricks
41 -** No abbreviations
42 -** Type, don't write /
43 -** Factual, PG, and to the point
44 -** Imagine reading the incident log in 6 months. Will it be understandable?
45 -* Pager System
28 +|Dispatcher|L.A.S.S.I.E Dispatcher|Any security operative who is to perform the role of dispatcher for their convention|(((
29 +* Incident management
30 +* Adding a new incident
31 +* Updating Active Incidents
32 +* Incident Archive
33 +* Tips and Tricks for documenting incidents
34 +* No abbreviations
35 +* Type, don't write
36 +* Factual, PG, and to the point
37 +* Imagine reading the incident log in 6 months. Will it be understandable?
38 +* Pager
46 46  * Operations Status
47 47  * Radio Communication
48 -* Hand-Over
41 +* Hand-Off
49 49  )))|(((
50 50  * Create Lessons from scratch sheet
51 51  * Add qualification test questions
52 52  )))|yes
53 -|[[image:L.A.S.S.I.E Personnel.png||height="185" width="150"]]|L.A.S.S.I.E
54 -Personnel|Senior Security Personnel who are responsible for HR, Planning, and Team Coordination|(((
46 +|Personnel|L.A.S.S.I.E Personnel|Senior Security Personnel who are responsible for HR, Planning, and Team Coordination|(((
55 55  * Operative Management
56 56  * Personnel assets
57 57  * Shift Planning
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60 60  * Create Lessons
61 61  * Add qualification test questions
62 62  )))|yes
63 -|[[image:L.A.S.S.I.E Boss.png||height="185" width="150"]]|L.A.S.S.I.E
64 -Boss|Senior Security Personnel who are responsible for Team Direction and L.A.S.S.I.E Administration|(((
55 +|Leadership|L.A.S.S.I.E Boss|Senior Security Personnel who are responsible for Team Direction and L.A.S.S.I.E Administration|(((
65 65  * Attendee database
66 66  * Convention Management
67 67  * ARO
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