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Changes for page Training

Last modified by Treyfane Dingo on 2026/01/17 11:07
From version 9.11
edited by Treyfane Dingo
on 2026/01/17 10:40
Change comment: There is no comment for this version
To version 4.2
edited by Treyfane Dingo
on 2026/01/17 10:08
Change comment: There is no comment for this version

Summary

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1 1  = L.A.S.S.I.E Training =
2 2  
3 -In addition to any convention specific training, several online courses will be available that are specifically designed for use with L.A.S.S.I.E. These courses provide structured guidance on system usage, operational roles, and standard workflows, and are intended to ensure a consistent level of knowledge and preparedness across all operatives involved in event operations.
3 +In addition to any Convention specific training, there are several elearning courses available specifically for L.A.S.S.I.E.
4 4  
5 -|= |=Title|=Target Audience|=Contents|=ToDo / Open Tasks|=Certificate
6 -|[[image:L.A.S.S.I.E Operative.png||height="185" width="150"]]|L.A.S.S.I.E
7 -Operative|Anyone working with L.A.S.S.I.E regardless of role or client / convention. The course is designed to provide basic L.A.S.S.I.E usage information.|(((
5 +== Operative ==
6 +
7 +Title: L.A.S.S.I.E Operative Goal Audience: Every Security Operative who works with L.A.S.S.I.E regardless of role or convention Contents:
8 +
8 8  * What is L.A.S.S.I.E?
9 9  * What is L.A.S.S.I.E not for?
10 10  * How do I log on?
... ... @@ -13,63 +13,74 @@
13 13  * What is the L.A.S.S.I.E Bot?
14 14  * What is the Self-Scheduler?
15 15  * How do I update my personal information?
16 -)))|(((
17 -* Add information for Con-Ops usage
18 -* Re-word description so that incident management is solely function of Dispatcher → Clarify within Group Leads Team
19 -* Prepare Qualification Test
20 -)))|yes
21 -|[[image:L.A.S.S.I.E FrontDesk.png||height="185" width="150"]]|L.A.S.S.I.E
22 -Front Desk|(((
23 -L.A.S.S.I.E Operatives who are responsible for face to face customer service during events. The course is designed for operatives who interact directly with attendees, provide information and assistance, handle enquiries or issues on site, and use L.A.S.S.I.E at the Security FrontDesk.
24 -)))|(((
25 -* Item Database
26 -* Lost & Found
27 -* GDPR / PII
28 -* Incidents
29 -)))|(((
30 -* Create Lesson
31 -* Re-word description so that the personnel shifts are moved to "Personnel" and the Security Operative status split between "Personnel" and "Dispatcher" → Clarify within Group Leads Team
32 -* Prepare Qualification Test
33 -)))|yes
34 -|[[image:L.A.S.S.I.E Dispatcher.png||height="185" width="150"]]|L.A.S.S.I.E
35 -Dispatcher|L.A.S.S.I.E Operatives who are to perform the role of dispatcher for their convention. The course is designed for operatives responsible for incident management, unit dispatching, incident and unit status maintenance, coordinating communications, and using L.A.S.S.I.E to support operational oversight during the event.|(((
36 -* Incident Management
37 -* Adding a new incident
38 -* Updating Active Incidents
39 -* Incident Archive
17 +
18 +OPEN TO-DO's:
19 +
20 +1. Add information for Con-Ops usage
21 +1. Re-word description so that incident management is solely function of Dispatcher =⇒ Clarify within Group Leads Team
22 +1. Prepare Qualification Test
23 +
24 +== Front Desk and Customer Service ==
25 +
26 +Title: L.A.S.S.I.E Front Desk Goal Audience: Anyone who deals with customer service Contents:
27 +
28 +* How do I deal with the Item Database?
29 +* What about Lost & Found?
30 +
31 +OPEN TO-DO's:
32 +
33 +1. Create Lesson
34 +1. Re-word description so that the personnel shifts are moved to "Personnel" and the Security Operative status split between "Personnel" and "Dispatcher" =⇒ Clarify within Group Leads Team
35 +1. Prepare Qualification Test
36 +
37 +== Dispatcher ==
38 +
39 +Title: L.A.S.S.I.E Dispatcher Goal Audience: Any security operative who is to perform the role of dispatcher for their convention Contents:
40 +
41 +* Incident management
42 +* - Adding a new incident
43 +* - Updating Active Incidents
44 +* - Incident Archive
40 40  * Tips and Tricks for documenting incidents
41 -* No abbreviations
42 -* Type, don't write
43 -* Factual, PG, and to the point
44 -* Imagine reading the incident log in 6 months. Will it be understandable?
46 +* - No abbreviations
47 +* - Type, don't write
48 +* - Factual, PG, and to the point
49 +* - Imagine reading the incident log in 6 months. Will it be understandable?
45 45  * Pager
46 46  * Operations Status
47 47  * Radio Communication
48 48  * Hand-Off
49 -)))|(((
50 -* Create Lessons from scratch sheet
51 -* Add qualification test questions
52 -)))|yes
53 -|[[image:L.A.S.S.I.E Personnel.png||height="185" width="150"]]|L.A.S.S.I.E
54 -Personnel|Senior Security Personnel who are responsible for HR, Planning, and Team Coordination|(((
54 +
55 +OPEN TO-DO'S:
56 +
57 +1. Create Lessons from scratch sheet
58 +1. Add qualification test questions
59 +
60 +== Personnel ==
61 +
62 +Title: L.A.S.S.I.E Personnel Goal Audience: Senior Security Personnel who are responsible for HR, Planning, and Team Coordination Contents:
63 +
55 55  * Operative Management
56 56  * Personnel assets
57 57  * Shift Planning
58 58  * Operative qualifications and records
59 -)))|(((
60 -* Create Lessons
61 -* Add qualification test questions
62 -)))|yes
63 -|[[image:L.A.S.S.I.E Boss.png||height="185" width="150"]]|L.A.S.S.I.E
64 -Boss|Senior Security Personnel who are responsible for Team Direction and L.A.S.S.I.E Administration|(((
68 +
69 +OPEN TO-DO'S:
70 +
71 +1. Create Lessons
72 +1. Add qualification test questions
73 +
74 +== Leadership ==
75 +
76 +Title: L.A.S.S.I.E Leadership Goal Audience: Senior Security Personnel who are responsible for Team Direction and L.A.S.S.I.E Administration Contents:
77 +
65 65  * Attendee database
66 66  * Convention Management
67 67  * ARO
68 68  * PNG
69 69  * GDPR
70 -)))|(((
71 -* Create Lessons
72 -* Add qualification test questions
73 -)))|yes
74 74  
75 -
84 +OPEN TO-DO'S:
85 +
86 +1. Create Lessons
87 +1. Add qualification test questions
L.A.S.S.I.E Boss.png
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