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Last modified by Treyfane Dingo on 2026/01/17 11:07
From version 9.1
edited by Treyfane Dingo
on 2026/01/17 10:22
Change comment: Uploaded new attachment "L.A.S.S.I.E Boss.png", version {1}
To version 9.22
edited by Treyfane Dingo
on 2026/01/17 10:53
Change comment: There is no comment for this version

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1 1  = L.A.S.S.I.E Training =
2 2  
3 -In addition to any Convention specific training, there are several online courses available specifically for L.A.S.S.I.E.
3 +In addition to any convention specific training, several online courses will be available that are specifically designed for use with L.A.S.S.I.E. These courses provide structured guidance on system usage, operational roles, and standard workflows, and are intended to ensure a consistent level of knowledge and preparedness across all operatives involved in event operations.
4 4  
5 -|= |=Title|=Target Audience|=Contents|=ToDo|=Certificate
6 -|[[image:L.A.S.S.I.E Operative.png||height="185" width="150"]]|L.A.S.S.I.E Operative|Anyone working with L.A.S.S.I.E regardless of role or client|(((
7 -* What is L.A.S.S.I.E?
8 -* What is L.A.S.S.I.E not for?
9 -* How do I log on?
10 -* What is a Collar-ID
11 -* What are the Statuses?
12 -* What is the L.A.S.S.I.E Bot?
13 -* What is the Self-Scheduler?
14 -* How do I update my personal information?
5 +|= |=Title|=Target Audience|=Contents|=ToDo / Open Tasks|=Certificate
6 +|[[image:L.A.S.S.I.E Operative.png||height="185" width="150"]]|L.A.S.S.I.E
7 +Operative|Anyone working with L.A.S.S.I.E regardless of role or client / convention. The course is designed to provide basic L.A.S.S.I.E usage information.|(((
8 +* What is L.A.S.S.I.E (not for)?
9 +* Logon and Usage
10 +* The Collar-ID
11 +* Operative Status
12 +* L.A.S.S.I.E Bot
13 +* The Self-Scheduler
14 +* Updating Personal Information
15 +* PII and GDPR
15 15  )))|(((
16 -* Add information for Con-Ops usage
17 +* Add information for usage of ConOps modules
17 17  * Re-word description so that incident management is solely function of Dispatcher → Clarify within Group Leads Team
18 -* Prepare Qualification Test
19 +* Add Qualification Test
19 19  )))|yes
20 -|[[image:L.A.S.S.I.E FrontDesk.png]]|L.A.S.S.I.E Front Desk|Anyone dealing with face to face customer service at an event|(((
21 -* How do I deal with the Item Database?
22 -* What about Lost & Found?
21 +|[[image:L.A.S.S.I.E FrontDesk.png||height="185" width="150"]]|L.A.S.S.I.E
22 +Front Desk|(((
23 +L.A.S.S.I.E Operatives who are responsible for face to face customer service during events. The course is designed for operatives who interact directly with attendees, provide information and assistance, handle enquiries or issues on site, and use L.A.S.S.I.E at the Security FrontDesk.
23 23  )))|(((
25 +* Item Database
26 +* Lost & Found
27 +* Receiving Incidents
28 +* Assets Database
29 +* PII and GDPR
30 +)))|(((
24 24  * Create Lesson
25 -* Re-word description so that the personnel shifts are moved to "Personnel" and the Security Operative status split between "Personnel" and "Dispatcher" → Clarify within Group Leads Team
26 -* Prepare Qualification Test
32 +* Move Shift Planning to Personnel and split Operativebetween "Personnel" and "Dispatcher" → Clarify within Group Leads Team
33 +* Add Qualification Test
27 27  )))|yes
28 -|Dispatcher|L.A.S.S.I.E Dispatcher|Any security operative who is to perform the role of dispatcher for their convention|(((
29 -* Incident management
30 -* Adding a new incident
35 +|[[image:L.A.S.S.I.E Dispatcher.png||height="185" width="150"]]|L.A.S.S.I.E
36 +Dispatcher|L.A.S.S.I.E Operatives who are to perform the role of dispatcher for their convention. The course is designed for operatives responsible for incident management, unit dispatching, incident and unit status maintenance, coordinating communications, and using L.A.S.S.I.E to support operational oversight during the event.|(((
37 +* Incident Management
38 +* Adding new Incidents
31 31  * Updating Active Incidents
32 -* Incident Archive
33 -* Tips and Tricks for documenting incidents
34 -* No abbreviations
35 -* Type, don't write
36 -* Factual, PG, and to the point
37 -* Imagine reading the incident log in 6 months. Will it be understandable?
38 -* Pager
40 +* The Incident Archive
39 39  * Operations Status
42 +* Tips and Tricks
43 +* The Pager System
40 40  * Radio Communication
41 -* Hand-Off
45 +* Hand-Over
46 +* PII and GDPR
42 42  )))|(((
43 43  * Create Lessons from scratch sheet
44 -* Add qualification test questions
49 +* Add Qualification Test
50 +* For Tips and Tricks
51 +** Type, don't write / No Abbreviations
52 +** Factual, PG, and to the point
53 +** Will the log be understandable in 6 months
45 45  )))|yes
46 -|Personnel|L.A.S.S.I.E Personnel|Senior Security Personnel who are responsible for HR, Planning, and Team Coordination|(((
55 +|[[image:L.A.S.S.I.E Personnel.png||height="185" width="150"]]|L.A.S.S.I.E
56 +Personnel|Senior L.A.S.S.I.E Operatives who are responsible for HR, planning, and team coordination. The course is designed for operatives involved in staffing decisions, operational planning, shift coordination, and oversight of security teams, and who use L.A.S.S.I.E to support management and coordination tasks before and during events.|(((
47 47  * Operative Management
48 -* Personnel assets
58 +* Assets Database
49 49  * Shift Planning
50 -* Operative qualifications and records
60 +* Operative Qualifications and Records
61 +* PII and GDPR
51 51  )))|(((
52 52  * Create Lessons
53 -* Add qualification test questions
64 +* Add Qualification Test
54 54  )))|yes
55 -|Leadership|L.A.S.S.I.E Boss|Senior Security Personnel who are responsible for Team Direction and L.A.S.S.I.E Administration|(((
56 -* Attendee database
66 +|[[image:L.A.S.S.I.E Boss.png||height="185" width="150"]]|L.A.S.S.I.E
67 +Boss|(((
68 +Senior L.A.S.S.I.E Operatives who are responsible for team direction and L.A.S.S.I.E administration. The course is designed for personnel with overall responsibility for operational leadership, system configuration, user and role management, and the governance of L.A.S.S.I.E usage before, during, and after events.
69 +)))|(((
70 +* Attendee Database
57 57  * Convention Management
58 -* ARO
59 -* PNG
60 -* GDPR
72 +* Alert and Response Order (ARO)
73 +* Personae non Grata (PNG)
74 +* PII and GDPR
61 61  )))|(((
62 62  * Create Lessons
63 -* Add qualification test questions
77 +* Add Qualification Test
64 64  )))|yes
65 65  
66 66