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Changes for page Training

Last modified by Treyfane Dingo on 2026/01/17 11:07
From version 7.1
edited by Treyfane Dingo
on 2026/01/17 10:21
Change comment: Uploaded new attachment "L.A.S.S.I.E Dispatcher.png", version {1}
To version 9.6
edited by Treyfane Dingo
on 2026/01/17 10:32
Change comment: There is no comment for this version

Summary

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3 3  In addition to any Convention specific training, there are several online courses available specifically for L.A.S.S.I.E.
4 4  
5 5  |= |=Title|=Target Audience|=Contents|=ToDo|=Certificate
6 -|[[image:L.A.S.S.I.E Operative.png||height="185" width="150"]]|L.A.S.S.I.E Operative|Anyone working with L.A.S.S.I.E regardless of role or client|(((
6 +|[[image:L.A.S.S.I.E Operative.png||height="185" width="150"]]|L.A.S.S.I.E
7 +Operative|Anyone working with L.A.S.S.I.E regardless of role or client / convention.|(((
7 7  * What is L.A.S.S.I.E?
8 8  * What is L.A.S.S.I.E not for?
9 9  * How do I log on?
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17 17  * Re-word description so that incident management is solely function of Dispatcher → Clarify within Group Leads Team
18 18  * Prepare Qualification Test
19 19  )))|yes
20 -|[[image:L.A.S.S.I.E FrontDesk.png]]|L.A.S.S.I.E Front Desk|Anyone dealing with face to face customer service at an event|(((
21 +|[[image:L.A.S.S.I.E FrontDesk.png||height="185" width="150"]]|L.A.S.S.I.E
22 +Front Desk|(((
23 +L.A.S.S.I.E Operatives who are responsible for face to face customer service during events. The course is designed for operatives who interact directly with attendees, provide information and assistance, handle enquiries or issues on site, and use L.A.S.S.I.E at the Security FrontDesk.
24 +)))|(((
21 21  * How do I deal with the Item Database?
22 22  * What about Lost & Found?
23 23  )))|(((
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25 25  * Re-word description so that the personnel shifts are moved to "Personnel" and the Security Operative status split between "Personnel" and "Dispatcher" → Clarify within Group Leads Team
26 26  * Prepare Qualification Test
27 27  )))|yes
28 -|Dispatcher|L.A.S.S.I.E Dispatcher|Any security operative who is to perform the role of dispatcher for their convention|(((
32 +|[[image:L.A.S.S.I.E Dispatcher.png||height="185" width="150"]]|L.A.S.S.I.E
33 +Dispatcher|L.A.S.S.I.Eoperative who is to perform the role of dispatcher for their convention. The course is designed for operatives responsible for coordinating communications, managing incoming and outgoing information, assigning tasks or incidents, and using L.A.S.S.I.E to support operational oversight during the event.|(((
29 29  * Incident management
30 30  * Adding a new incident
31 31  * Updating Active Incidents
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43 43  * Create Lessons from scratch sheet
44 44  * Add qualification test questions
45 45  )))|yes
46 -|Personnel|L.A.S.S.I.E Personnel|Senior Security Personnel who are responsible for HR, Planning, and Team Coordination|(((
51 +|[[image:L.A.S.S.I.E Personnel.png||height="185" width="150"]]|L.A.S.S.I.E
52 +Personnel|Senior Security Personnel who are responsible for HR, Planning, and Team Coordination|(((
47 47  * Operative Management
48 48  * Personnel assets
49 49  * Shift Planning
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52 52  * Create Lessons
53 53  * Add qualification test questions
54 54  )))|yes
55 -|Leadership|L.A.S.S.I.E Boss|Senior Security Personnel who are responsible for Team Direction and L.A.S.S.I.E Administration|(((
61 +|[[image:L.A.S.S.I.E Boss.png||height="185" width="150"]]|L.A.S.S.I.E
62 +Boss|Senior Security Personnel who are responsible for Team Direction and L.A.S.S.I.E Administration|(((
56 56  * Attendee database
57 57  * Convention Management
58 58  * ARO
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