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Changes for page Training

Last modified by Treyfane Dingo on 2026/01/17 11:07
From version 6.1
edited by Treyfane Dingo
on 2026/01/17 10:21
Change comment: Uploaded new attachment "L.A.S.S.I.E FrontDesk.png", version {1}
To version 9.3
edited by Treyfane Dingo
on 2026/01/17 10:24
Change comment: There is no comment for this version

Summary

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3 3  In addition to any Convention specific training, there are several online courses available specifically for L.A.S.S.I.E.
4 4  
5 5  |= |=Title|=Target Audience|=Contents|=ToDo|=Certificate
6 -|Operative|L.A.S.S.I.E Operative|Anyone working with L.A.S.S.I.E regardless of role or client|(((
6 +|[[image:L.A.S.S.I.E Operative.png||height="185" width="150"]]|L.A.S.S.I.E
7 +Operative|Anyone working with L.A.S.S.I.E regardless of role or client|(((
7 7  * What is L.A.S.S.I.E?
8 8  * What is L.A.S.S.I.E not for?
9 9  * How do I log on?
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17 17  * Re-word description so that incident management is solely function of Dispatcher → Clarify within Group Leads Team
18 18  * Prepare Qualification Test
19 19  )))|yes
20 -|Front Desk and Customer Service|L.A.S.S.I.E Front Desk|Anyone dealing with face to face customer service at an event|(((
21 +|[[image:L.A.S.S.I.E FrontDesk.png||height="185" width="150"]]|L.A.S.S.I.E
22 +Front Desk|L.A.S.S.I.E Operatives dealing with face to face customer service at an event|(((
21 21  * How do I deal with the Item Database?
22 22  * What about Lost & Found?
23 23  )))|(((
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25 25  * Re-word description so that the personnel shifts are moved to "Personnel" and the Security Operative status split between "Personnel" and "Dispatcher" → Clarify within Group Leads Team
26 26  * Prepare Qualification Test
27 27  )))|yes
28 -|Dispatcher|L.A.S.S.I.E Dispatcher|Any security operative who is to perform the role of dispatcher for their convention|(((
30 +|[[image:L.A.S.S.I.E Dispatcher.png||height="185" width="150"]]|L.A.S.S.I.E
31 +Dispatcher|Any security operative who is to perform the role of dispatcher for their convention|(((
29 29  * Incident management
30 30  * Adding a new incident
31 31  * Updating Active Incidents
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43 43  * Create Lessons from scratch sheet
44 44  * Add qualification test questions
45 45  )))|yes
46 -|Personnel|L.A.S.S.I.E Personnel|Senior Security Personnel who are responsible for HR, Planning, and Team Coordination|(((
49 +|[[image:L.A.S.S.I.E Personnel.png||height="185" width="150"]]|L.A.S.S.I.E
50 +Personnel|Senior Security Personnel who are responsible for HR, Planning, and Team Coordination|(((
47 47  * Operative Management
48 48  * Personnel assets
49 49  * Shift Planning
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52 52  * Create Lessons
53 53  * Add qualification test questions
54 54  )))|yes
55 -|Leadership|L.A.S.S.I.E Boss|Senior Security Personnel who are responsible for Team Direction and L.A.S.S.I.E Administration|(((
59 +|[[image:L.A.S.S.I.E Boss.png||height="185" width="150"]]|L.A.S.S.I.E
60 +Boss|Senior Security Personnel who are responsible for Team Direction and L.A.S.S.I.E Administration|(((
56 56  * Attendee database
57 57  * Convention Management
58 58  * ARO
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