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Changes for page Training

Last modified by Treyfane Dingo on 2026/01/17 11:07
From version 6.1
edited by Treyfane Dingo
on 2026/01/17 10:21
Change comment: Uploaded new attachment "L.A.S.S.I.E FrontDesk.png", version {1}
To version 4.1
edited by Treyfane Dingo
on 2025/12/27 21:34
Change comment: There is no comment for this version

Summary

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Content
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1 1  = L.A.S.S.I.E Training =
2 2  
3 -In addition to any Convention specific training, there are several online courses available specifically for L.A.S.S.I.E.
3 +In addition to the convention specific training, there are several courses available specifically for L.A.S.S.I.E These are listed here.
4 4  
5 -|= |=Title|=Target Audience|=Contents|=ToDo|=Certificate
6 -|Operative|L.A.S.S.I.E Operative|Anyone working with L.A.S.S.I.E regardless of role or client|(((
5 +== Operative ==
6 +
7 +Title: L.A.S.S.I.E Operative Goal Audience: Every Security Operative who works with L.A.S.S.I.E regardless of role or convention Contents:
8 +
7 7  * What is L.A.S.S.I.E?
8 8  * What is L.A.S.S.I.E not for?
9 9  * How do I log on?
... ... @@ -12,55 +12,74 @@
12 12  * What is the L.A.S.S.I.E Bot?
13 13  * What is the Self-Scheduler?
14 14  * How do I update my personal information?
15 -)))|(((
16 -* Add information for Con-Ops usage
17 -* Re-word description so that incident management is solely function of Dispatcher → Clarify within Group Leads Team
18 -* Prepare Qualification Test
19 -)))|yes
20 -|Front Desk and Customer Service|L.A.S.S.I.E Front Desk|Anyone dealing with face to face customer service at an event|(((
17 +
18 +OPEN TO-DO's:
19 +
20 +1. Add information for Con-Ops usage
21 +1. Re-word description so that incident management is solely function of Dispatcher =⇒ Clarify within Group Leads Team
22 +1. Prepare Qualification Test
23 +
24 +== Front Desk and Customer Service ==
25 +
26 +Title: L.A.S.S.I.E Front Desk Goal Audience: Anyone who deals with customer service Contents:
27 +
21 21  * How do I deal with the Item Database?
22 22  * What about Lost & Found?
23 -)))|(((
24 -* Create Lesson
25 -* Re-word description so that the personnel shifts are moved to "Personnel" and the Security Operative status split between "Personnel" and "Dispatcher" → Clarify within Group Leads Team
26 -* Prepare Qualification Test
27 -)))|yes
28 -|Dispatcher|L.A.S.S.I.E Dispatcher|Any security operative who is to perform the role of dispatcher for their convention|(((
30 +
31 +OPEN TO-DO's:
32 +
33 +1. Create Lesson
34 +1. Re-word description so that the personnel shifts are moved to "Personnel" and the Security Operative status split between "Personnel" and "Dispatcher" =⇒ Clarify within Group Leads Team
35 +1. Prepare Qualification Test
36 +
37 +== Dispatcher ==
38 +
39 +Title: L.A.S.S.I.E Dispatcher Goal Audience: Any security operative who is to perform the role of dispatcher for their convention Contents:
40 +
29 29  * Incident management
30 -* Adding a new incident
31 -* Updating Active Incidents
32 -* Incident Archive
42 +* - Adding a new incident
43 +* - Updating Active Incidents
44 +* - Incident Archive
33 33  * Tips and Tricks for documenting incidents
34 -* No abbreviations
35 -* Type, don't write
36 -* Factual, PG, and to the point
37 -* Imagine reading the incident log in 6 months. Will it be understandable?
46 +* - No abbreviations
47 +* - Type, don't write
48 +* - Factual, PG, and to the point
49 +* - Imagine reading the incident log in 6 months. Will it be understandable?
38 38  * Pager
39 39  * Operations Status
40 40  * Radio Communication
41 41  * Hand-Off
42 -)))|(((
43 -* Create Lessons from scratch sheet
44 -* Add qualification test questions
45 -)))|yes
46 -|Personnel|L.A.S.S.I.E Personnel|Senior Security Personnel who are responsible for HR, Planning, and Team Coordination|(((
54 +
55 +OPEN TO-DO'S:
56 +
57 +1. Create Lessons from scratch sheet
58 +1. Add qualification test questions
59 +
60 +== Personnel ==
61 +
62 +Title: L.A.S.S.I.E Personnel Goal Audience: Senior Security Personnel who are responsible for HR, Planning, and Team Coordination Contents:
63 +
47 47  * Operative Management
48 48  * Personnel assets
49 49  * Shift Planning
50 50  * Operative qualifications and records
51 -)))|(((
52 -* Create Lessons
53 -* Add qualification test questions
54 -)))|yes
55 -|Leadership|L.A.S.S.I.E Boss|Senior Security Personnel who are responsible for Team Direction and L.A.S.S.I.E Administration|(((
68 +
69 +OPEN TO-DO'S:
70 +
71 +1. Create Lessons
72 +1. Add qualification test questions
73 +
74 +== Leadership ==
75 +
76 +Title: L.A.S.S.I.E Leadership Goal Audience: Senior Security Personnel who are responsible for Team Direction and L.A.S.S.I.E Administration Contents:
77 +
56 56  * Attendee database
57 57  * Convention Management
58 58  * ARO
59 59  * PNG
60 60  * GDPR
61 -)))|(((
62 -* Create Lessons
63 -* Add qualification test questions
64 -)))|yes
65 65  
66 -
84 +OPEN TO-DO'S:
85 +
86 +1. Create Lessons
87 +1. Add qualification test questions
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