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Last modified by Treyfane Dingo on 2026/01/17 11:07
From version 4.3
edited by Treyfane Dingo
on 2026/01/17 10:10
Change comment: There is no comment for this version
To version 9.10
edited by Treyfane Dingo
on 2026/01/17 10:38
Change comment: There is no comment for this version

Summary

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1 1  = L.A.S.S.I.E Training =
2 2  
3 -In addition to any Convention specific training, there are several online courses available specifically for L.A.S.S.I.E.
3 +In addition to any Convention specific training, there will be several online courses available specifically for L.A.S.S.I.E.
4 4  
5 -|=Title|=Target Audience|=Contents|=
6 -| | | |
7 -| | | |
8 -| | | |
9 -| | | |
10 -
11 -== Operative ==
12 -
13 -Title: L.A.S.S.I.E Operative Goal Audience: Every Security Operative who works with L.A.S.S.I.E regardless of role or convention Contents:
14 -
5 +|= |=Title|=Target Audience|=Contents|=ToDo / Open Tasks|=Certificate
6 +|[[image:L.A.S.S.I.E Operative.png||height="185" width="150"]]|L.A.S.S.I.E
7 +Operative|Anyone working with L.A.S.S.I.E regardless of role or client / convention.|(((
15 15  * What is L.A.S.S.I.E?
16 16  * What is L.A.S.S.I.E not for?
17 17  * How do I log on?
... ... @@ -20,74 +20,63 @@
20 20  * What is the L.A.S.S.I.E Bot?
21 21  * What is the Self-Scheduler?
22 22  * How do I update my personal information?
23 -
24 -OPEN TO-DO's:
25 -
26 -1. Add information for Con-Ops usage
27 -1. Re-word description so that incident management is solely function of Dispatcher =⇒ Clarify within Group Leads Team
28 -1. Prepare Qualification Test
29 -
30 -== Front Desk and Customer Service ==
31 -
32 -Title: L.A.S.S.I.E Front Desk Goal Audience: Anyone who deals with customer service Contents:
33 -
34 -* How do I deal with the Item Database?
35 -* What about Lost & Found?
36 -
37 -OPEN TO-DO's:
38 -
39 -1. Create Lesson
40 -1. Re-word description so that the personnel shifts are moved to "Personnel" and the Security Operative status split between "Personnel" and "Dispatcher" =⇒ Clarify within Group Leads Team
41 -1. Prepare Qualification Test
42 -
43 -== Dispatcher ==
44 -
45 -Title: L.A.S.S.I.E Dispatcher Goal Audience: Any security operative who is to perform the role of dispatcher for their convention Contents:
46 -
16 +)))|(((
17 +* Add information for Con-Ops usage
18 +* Re-word description so that incident management is solely function of Dispatcher → Clarify within Group Leads Team
19 +* Prepare Qualification Test
20 +)))|yes
21 +|[[image:L.A.S.S.I.E FrontDesk.png||height="185" width="150"]]|L.A.S.S.I.E
22 +Front Desk|(((
23 +L.A.S.S.I.E Operatives who are responsible for face to face customer service during events. The course is designed for operatives who interact directly with attendees, provide information and assistance, handle enquiries or issues on site, and use L.A.S.S.I.E at the Security FrontDesk.
24 +)))|(((
25 +* Item Database
26 +* Lost & Found
27 +* GDPR / PII
28 +* Incidents
29 +)))|(((
30 +* Create Lesson
31 +* Re-word description so that the personnel shifts are moved to "Personnel" and the Security Operative status split between "Personnel" and "Dispatcher" → Clarify within Group Leads Team
32 +* Prepare Qualification Test
33 +)))|yes
34 +|[[image:L.A.S.S.I.E Dispatcher.png||height="185" width="150"]]|L.A.S.S.I.E
35 +Dispatcher|L.A.S.S.I.E Operatives who are to perform the role of dispatcher for their convention. The course is designed for operatives responsible for incident management, unit dispatching, incident and unit status maintenance, coordinating communications, and using L.A.S.S.I.E to support operational oversight during the event.|(((
47 47  * Incident management
48 -* - Adding a new incident
49 -* - Updating Active Incidents
50 -* - Incident Archive
37 +* Adding a new incident
38 +* Updating Active Incidents
39 +* Incident Archive
51 51  * Tips and Tricks for documenting incidents
52 -* - No abbreviations
53 -* - Type, don't write
54 -* - Factual, PG, and to the point
55 -* - Imagine reading the incident log in 6 months. Will it be understandable?
41 +* No abbreviations
42 +* Type, don't write
43 +* Factual, PG, and to the point
44 +* Imagine reading the incident log in 6 months. Will it be understandable?
56 56  * Pager
57 57  * Operations Status
58 58  * Radio Communication
59 59  * Hand-Off
60 -
61 -OPEN TO-DO'S:
62 -
63 -1. Create Lessons from scratch sheet
64 -1. Add qualification test questions
65 -
66 -== Personnel ==
67 -
68 -Title: L.A.S.S.I.E Personnel Goal Audience: Senior Security Personnel who are responsible for HR, Planning, and Team Coordination Contents:
69 -
49 +)))|(((
50 +* Create Lessons from scratch sheet
51 +* Add qualification test questions
52 +)))|yes
53 +|[[image:L.A.S.S.I.E Personnel.png||height="185" width="150"]]|L.A.S.S.I.E
54 +Personnel|Senior Security Personnel who are responsible for HR, Planning, and Team Coordination|(((
70 70  * Operative Management
71 71  * Personnel assets
72 72  * Shift Planning
73 73  * Operative qualifications and records
74 -
75 -OPEN TO-DO'S:
76 -
77 -1. Create Lessons
78 -1. Add qualification test questions
79 -
80 -== Leadership ==
81 -
82 -Title: L.A.S.S.I.E Leadership Goal Audience: Senior Security Personnel who are responsible for Team Direction and L.A.S.S.I.E Administration Contents:
83 -
59 +)))|(((
60 +* Create Lessons
61 +* Add qualification test questions
62 +)))|yes
63 +|[[image:L.A.S.S.I.E Boss.png||height="185" width="150"]]|L.A.S.S.I.E
64 +Boss|Senior Security Personnel who are responsible for Team Direction and L.A.S.S.I.E Administration|(((
84 84  * Attendee database
85 85  * Convention Management
86 86  * ARO
87 87  * PNG
88 88  * GDPR
70 +)))|(((
71 +* Create Lessons
72 +* Add qualification test questions
73 +)))|yes
89 89  
90 -OPEN TO-DO'S:
91 -
92 -1. Create Lessons
93 -1. Add qualification test questions
75 +
L.A.S.S.I.E Boss.png
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