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Changes for page Training

Last modified by Treyfane Dingo on 2026/01/17 11:07
From version 4.3
edited by Treyfane Dingo
on 2026/01/17 10:10
Change comment: There is no comment for this version
To version 7.1
edited by Treyfane Dingo
on 2026/01/17 10:21
Change comment: Uploaded new attachment "L.A.S.S.I.E Dispatcher.png", version {1}

Summary

Details

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Content
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2 2  
3 3  In addition to any Convention specific training, there are several online courses available specifically for L.A.S.S.I.E.
4 4  
5 -|=Title|=Target Audience|=Contents|=
6 -| | | |
7 -| | | |
8 -| | | |
9 -| | | |
10 -
11 -== Operative ==
12 -
13 -Title: L.A.S.S.I.E Operative Goal Audience: Every Security Operative who works with L.A.S.S.I.E regardless of role or convention Contents:
14 -
5 +|= |=Title|=Target Audience|=Contents|=ToDo|=Certificate
6 +|[[image:L.A.S.S.I.E Operative.png||height="185" width="150"]]|L.A.S.S.I.E Operative|Anyone working with L.A.S.S.I.E regardless of role or client|(((
15 15  * What is L.A.S.S.I.E?
16 16  * What is L.A.S.S.I.E not for?
17 17  * How do I log on?
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20 20  * What is the L.A.S.S.I.E Bot?
21 21  * What is the Self-Scheduler?
22 22  * How do I update my personal information?
23 -
24 -OPEN TO-DO's:
25 -
26 -1. Add information for Con-Ops usage
27 -1. Re-word description so that incident management is solely function of Dispatcher =⇒ Clarify within Group Leads Team
28 -1. Prepare Qualification Test
29 -
30 -== Front Desk and Customer Service ==
31 -
32 -Title: L.A.S.S.I.E Front Desk Goal Audience: Anyone who deals with customer service Contents:
33 -
15 +)))|(((
16 +* Add information for Con-Ops usage
17 +* Re-word description so that incident management is solely function of Dispatcher → Clarify within Group Leads Team
18 +* Prepare Qualification Test
19 +)))|yes
20 +|[[image:L.A.S.S.I.E FrontDesk.png]]|L.A.S.S.I.E Front Desk|Anyone dealing with face to face customer service at an event|(((
34 34  * How do I deal with the Item Database?
35 35  * What about Lost & Found?
36 -
37 -OPEN TO-DO's:
38 -
39 -1. Create Lesson
40 -1. Re-word description so that the personnel shifts are moved to "Personnel" and the Security Operative status split between "Personnel" and "Dispatcher" =⇒ Clarify within Group Leads Team
41 -1. Prepare Qualification Test
42 -
43 -== Dispatcher ==
44 -
45 -Title: L.A.S.S.I.E Dispatcher Goal Audience: Any security operative who is to perform the role of dispatcher for their convention Contents:
46 -
23 +)))|(((
24 +* Create Lesson
25 +* Re-word description so that the personnel shifts are moved to "Personnel" and the Security Operative status split between "Personnel" and "Dispatcher" → Clarify within Group Leads Team
26 +* Prepare Qualification Test
27 +)))|yes
28 +|Dispatcher|L.A.S.S.I.E Dispatcher|Any security operative who is to perform the role of dispatcher for their convention|(((
47 47  * Incident management
48 -* - Adding a new incident
49 -* - Updating Active Incidents
50 -* - Incident Archive
30 +* Adding a new incident
31 +* Updating Active Incidents
32 +* Incident Archive
51 51  * Tips and Tricks for documenting incidents
52 -* - No abbreviations
53 -* - Type, don't write
54 -* - Factual, PG, and to the point
55 -* - Imagine reading the incident log in 6 months. Will it be understandable?
34 +* No abbreviations
35 +* Type, don't write
36 +* Factual, PG, and to the point
37 +* Imagine reading the incident log in 6 months. Will it be understandable?
56 56  * Pager
57 57  * Operations Status
58 58  * Radio Communication
59 59  * Hand-Off
60 -
61 -OPEN TO-DO'S:
62 -
63 -1. Create Lessons from scratch sheet
64 -1. Add qualification test questions
65 -
66 -== Personnel ==
67 -
68 -Title: L.A.S.S.I.E Personnel Goal Audience: Senior Security Personnel who are responsible for HR, Planning, and Team Coordination Contents:
69 -
42 +)))|(((
43 +* Create Lessons from scratch sheet
44 +* Add qualification test questions
45 +)))|yes
46 +|Personnel|L.A.S.S.I.E Personnel|Senior Security Personnel who are responsible for HR, Planning, and Team Coordination|(((
70 70  * Operative Management
71 71  * Personnel assets
72 72  * Shift Planning
73 73  * Operative qualifications and records
74 -
75 -OPEN TO-DO'S:
76 -
77 -1. Create Lessons
78 -1. Add qualification test questions
79 -
80 -== Leadership ==
81 -
82 -Title: L.A.S.S.I.E Leadership Goal Audience: Senior Security Personnel who are responsible for Team Direction and L.A.S.S.I.E Administration Contents:
83 -
51 +)))|(((
52 +* Create Lessons
53 +* Add qualification test questions
54 +)))|yes
55 +|Leadership|L.A.S.S.I.E Boss|Senior Security Personnel who are responsible for Team Direction and L.A.S.S.I.E Administration|(((
84 84  * Attendee database
85 85  * Convention Management
86 86  * ARO
87 87  * PNG
88 88  * GDPR
61 +)))|(((
62 +* Create Lessons
63 +* Add qualification test questions
64 +)))|yes
89 89  
90 -OPEN TO-DO'S:
91 -
92 -1. Create Lessons
93 -1. Add qualification test questions
66 +
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