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Changes for page Training

Last modified by Treyfane Dingo on 2026/01/17 11:07
From version 3.3
edited by Treyfane Dingo
on 2025/12/27 20:45
Change comment: Update document after refactoring.
To version 9.6
edited by Treyfane Dingo
on 2026/01/17 10:32
Change comment: There is no comment for this version

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1 -= L.A.S.S.I.E. Training =
1 += L.A.S.S.I.E Training =
2 2  
3 -In addition to the convention specific training, there are several courses available specifically for L.A.S.S.I.E. These are listed here.
3 +In addition to any Convention specific training, there are several online courses available specifically for L.A.S.S.I.E.
4 4  
5 -== Operative ==
6 -
7 -Title: L.A.S.S.I.E. Operative Goal Audience: Every Security Operative who works with L.A.S.S.I.E. regardless of role or convention Contents:
8 -
9 -* What is L.A.S.S.I.E.?
10 -* What is L.A.S.S.I.E. not for?
5 +|= |=Title|=Target Audience|=Contents|=ToDo|=Certificate
6 +|[[image:L.A.S.S.I.E Operative.png||height="185" width="150"]]|L.A.S.S.I.E
7 +Operative|Anyone working with L.A.S.S.I.E regardless of role or client / convention.|(((
8 +* What is L.A.S.S.I.E?
9 +* What is L.A.S.S.I.E not for?
11 11  * How do I log on?
12 12  * What is a Collar-ID
13 13  * What are the Statuses?
14 -* What is the L.A.S.S.I.E. Bot?
13 +* What is the L.A.S.S.I.E Bot?
15 15  * What is the Self-Scheduler?
16 16  * How do I update my personal information?
17 -
18 -OPEN TO-DO's:
19 -
20 -1. Add information for Con-Ops usage
21 -1. Re-word description so that incident management is solely function of Dispatcher =⇒ Clarify within Group Leads Team
22 -1. Prepare Qualification Test
23 -
24 -== Front Desk and Customer Service ==
25 -
26 -Title: L.A.S.S.I.E. Front Desk Goal Audience: Anyone who deals with customer service Contents:
27 -
16 +)))|(((
17 +* Add information for Con-Ops usage
18 +* Re-word description so that incident management is solely function of Dispatcher → Clarify within Group Leads Team
19 +* Prepare Qualification Test
20 +)))|yes
21 +|[[image:L.A.S.S.I.E FrontDesk.png||height="185" width="150"]]|L.A.S.S.I.E
22 +Front Desk|(((
23 +L.A.S.S.I.E Operatives who are responsible for face to face customer service during events. The course is designed for operatives who interact directly with attendees, provide information and assistance, handle enquiries or issues on site, and use L.A.S.S.I.E at the Security FrontDesk.
24 +)))|(((
28 28  * How do I deal with the Item Database?
29 29  * What about Lost & Found?
30 -
31 -OPEN TO-DO's:
32 -
33 -1. Create Lesson
34 -1. Re-word description so that the personnel shifts are moved to "Personnel" and the Security Operative status split between "Personnel" and "Dispatcher" =⇒ Clarify within Group Leads Team
35 -1. Prepare Qualification Test
36 -
37 -== Dispatcher ==
38 -
39 -Title: L.A.S.S.I.E. Dispatcher Goal Audience: Any security operative who is to perform the role of dispatcher for their convention Contents:
40 -
27 +)))|(((
28 +* Create Lesson
29 +* Re-word description so that the personnel shifts are moved to "Personnel" and the Security Operative status split between "Personnel" and "Dispatcher" → Clarify within Group Leads Team
30 +* Prepare Qualification Test
31 +)))|yes
32 +|[[image:L.A.S.S.I.E Dispatcher.png||height="185" width="150"]]|L.A.S.S.I.E
33 +Dispatcher|L.A.S.S.I.Eoperative who is to perform the role of dispatcher for their convention. The course is designed for operatives responsible for coordinating communications, managing incoming and outgoing information, assigning tasks or incidents, and using L.A.S.S.I.E to support operational oversight during the event.|(((
41 41  * Incident management
42 -* - Adding a new incident
43 -* - Updating Active Incidents
44 -* - Incident Archive
35 +* Adding a new incident
36 +* Updating Active Incidents
37 +* Incident Archive
45 45  * Tips and Tricks for documenting incidents
46 -* - No abbreviations
47 -* - Type, don't write
48 -* - Factual, PG, and to the point
49 -* - Imagine reading the incident log in 6 months. Will it be understandable?
39 +* No abbreviations
40 +* Type, don't write
41 +* Factual, PG, and to the point
42 +* Imagine reading the incident log in 6 months. Will it be understandable?
50 50  * Pager
51 51  * Operations Status
52 52  * Radio Communication
53 53  * Hand-Off
54 -
55 -OPEN TO-DO'S:
56 -
57 -1. Create Lessons from scratch sheet
58 -1. Add qualification test questions
59 -
60 -== Personnel ==
61 -
62 -Title: L.A.S.S.I.E. Personnel Goal Audience: Senior Security Personnel who are responsible for HR, Planning, and Team Coordination Contents:
63 -
47 +)))|(((
48 +* Create Lessons from scratch sheet
49 +* Add qualification test questions
50 +)))|yes
51 +|[[image:L.A.S.S.I.E Personnel.png||height="185" width="150"]]|L.A.S.S.I.E
52 +Personnel|Senior Security Personnel who are responsible for HR, Planning, and Team Coordination|(((
64 64  * Operative Management
65 65  * Personnel assets
66 66  * Shift Planning
67 67  * Operative qualifications and records
68 -
69 -OPEN TO-DO'S:
70 -
71 -1. Create Lessons
72 -1. Add qualification test questions
73 -
74 -== Leadership ==
75 -
76 -Title: L.A.S.S.I.E. Leadership Goal Audience: Senior Security Personnel who are responsible for Team Direction and L.A.S.S.I.E. Administration Contents:
77 -
57 +)))|(((
58 +* Create Lessons
59 +* Add qualification test questions
60 +)))|yes
61 +|[[image:L.A.S.S.I.E Boss.png||height="185" width="150"]]|L.A.S.S.I.E
62 +Boss|Senior Security Personnel who are responsible for Team Direction and L.A.S.S.I.E Administration|(((
78 78  * Attendee database
79 79  * Convention Management
80 80  * ARO
81 81  * PNG
82 82  * GDPR
68 +)))|(((
69 +* Create Lessons
70 +* Add qualification test questions
71 +)))|yes
83 83  
84 -OPEN TO-DO'S:
85 -
86 -1. Create Lessons
87 -1. Add qualification test questions
73 +
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