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Changes for page Training

Last modified by Treyfane Dingo on 2026/01/17 11:07
From version 3.2
edited by Treyfane Dingo
on 2023/05/27 12:57
Change comment: Update document after refactoring.
To version 7.1
edited by Treyfane Dingo
on 2026/01/17 10:21
Change comment: Uploaded new attachment "L.A.S.S.I.E Dispatcher.png", version {1}

Summary

Details

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1 -= L.A.S.S.I.E. Training =
1 += L.A.S.S.I.E Training =
2 2  
3 -In addition to the convention specific training, there are several courses available specifically for L.A.S.S.I.E. These are listed here.
3 +In addition to any Convention specific training, there are several online courses available specifically for L.A.S.S.I.E.
4 4  
5 -== Operative ==
6 -
7 -Title: L.A.S.S.I.E. Operative Goal Audience: Every Security Operative who works with L.A.S.S.I.E. regardless of role or convention Contents:
8 -
9 -* What is L.A.S.S.I.E.?
10 -* What is L.A.S.S.I.E. not for?
5 +|= |=Title|=Target Audience|=Contents|=ToDo|=Certificate
6 +|[[image:L.A.S.S.I.E Operative.png||height="185" width="150"]]|L.A.S.S.I.E Operative|Anyone working with L.A.S.S.I.E regardless of role or client|(((
7 +* What is L.A.S.S.I.E?
8 +* What is L.A.S.S.I.E not for?
11 11  * How do I log on?
12 12  * What is a Collar-ID
13 13  * What are the Statuses?
14 -* What is the L.A.S.S.I.E. Bot?
12 +* What is the L.A.S.S.I.E Bot?
15 15  * What is the Self-Scheduler?
16 16  * How do I update my personal information?
17 -
18 -OPEN TO-DO's:
19 -
20 -1. Add information for Con-Ops usage
21 -1. Re-word description so that incident management is solely function of Dispatcher =⇒ Clarify within Group Leads Team
22 -1. Prepare Qualification Test
23 -
24 -== Front Desk and Customer Service ==
25 -
26 -Title: L.A.S.S.I.E. Front Desk Goal Audience: Anyone who deals with customer service Contents:
27 -
15 +)))|(((
16 +* Add information for Con-Ops usage
17 +* Re-word description so that incident management is solely function of Dispatcher → Clarify within Group Leads Team
18 +* Prepare Qualification Test
19 +)))|yes
20 +|[[image:L.A.S.S.I.E FrontDesk.png]]|L.A.S.S.I.E Front Desk|Anyone dealing with face to face customer service at an event|(((
28 28  * How do I deal with the Item Database?
29 29  * What about Lost & Found?
30 -
31 -OPEN TO-DO's:
32 -
33 -1. Create Lesson
34 -1. Re-word description so that the personnel shifts are moved to "Personnel" and the Security Operative status split between "Personnel" and "Dispatcher" =⇒ Clarify within Group Leads Team
35 -1. Prepare Qualification Test
36 -
37 -== Dispatcher ==
38 -
39 -Title: L.A.S.S.I.E. Dispatcher Goal Audience: Any security operative who is to perform the role of dispatcher for their convention Contents:
40 -
23 +)))|(((
24 +* Create Lesson
25 +* Re-word description so that the personnel shifts are moved to "Personnel" and the Security Operative status split between "Personnel" and "Dispatcher" → Clarify within Group Leads Team
26 +* Prepare Qualification Test
27 +)))|yes
28 +|Dispatcher|L.A.S.S.I.E Dispatcher|Any security operative who is to perform the role of dispatcher for their convention|(((
41 41  * Incident management
42 -* - Adding a new incident
43 -* - Updating Active Incidents
44 -* - Incident Archive
30 +* Adding a new incident
31 +* Updating Active Incidents
32 +* Incident Archive
45 45  * Tips and Tricks for documenting incidents
46 -* - No abbreviations
47 -* - Type, don't write
48 -* - Factual, PG, and to the point
49 -* - Imagine reading the incident log in 6 months. Will it be understandable?
34 +* No abbreviations
35 +* Type, don't write
36 +* Factual, PG, and to the point
37 +* Imagine reading the incident log in 6 months. Will it be understandable?
50 50  * Pager
51 51  * Operations Status
52 52  * Radio Communication
53 53  * Hand-Off
54 -
55 -OPEN TO-DO'S:
56 -
57 -1. Create Lessons from scratch sheet
58 -1. Add qualification test questions
59 -
60 -== Personnel ==
61 -
62 -Title: L.A.S.S.I.E. Personnel Goal Audience: Senior Security Personnel who are responsible for HR, Planning, and Team Coordination Contents:
63 -
42 +)))|(((
43 +* Create Lessons from scratch sheet
44 +* Add qualification test questions
45 +)))|yes
46 +|Personnel|L.A.S.S.I.E Personnel|Senior Security Personnel who are responsible for HR, Planning, and Team Coordination|(((
64 64  * Operative Management
65 65  * Personnel assets
66 66  * Shift Planning
67 67  * Operative qualifications and records
68 -
69 -OPEN TO-DO'S:
70 -
71 -1. Create Lessons
72 -1. Add qualification test questions
73 -
74 -== Leadership ==
75 -
76 -Title: L.A.S.S.I.E. Leadership Goal Audience: Senior Security Personnel who are responsible for Team Direction and L.A.S.S.I.E. Administration Contents:
77 -
51 +)))|(((
52 +* Create Lessons
53 +* Add qualification test questions
54 +)))|yes
55 +|Leadership|L.A.S.S.I.E Boss|Senior Security Personnel who are responsible for Team Direction and L.A.S.S.I.E Administration|(((
78 78  * Attendee database
79 79  * Convention Management
80 80  * ARO
81 81  * PNG
82 82  * GDPR
61 +)))|(((
62 +* Create Lessons
63 +* Add qualification test questions
64 +)))|yes
83 83  
84 -OPEN TO-DO'S:
85 -
86 -1. Create Lessons
87 -1. Add qualification test questions
66 +
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