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Last modified by Treyfane Dingo on 2026/01/17 11:07
From version 3.2
edited by Treyfane Dingo
on 2023/05/27 12:57
Change comment: Update document after refactoring.
To version 10.2
edited by Treyfane Dingo
on 2026/01/17 10:56
Change comment: There is no comment for this version

Summary

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1 -= L.A.S.S.I.E. Training =
1 += L.A.S.S.I.E Training =
2 2  
3 -In addition to the convention specific training, there are several courses available specifically for L.A.S.S.I.E. These are listed here.
3 +In addition to any convention specific training, several online courses will be available that are specifically designed for use with L.A.S.S.I.E. These courses provide structured guidance on system usage, operational roles, and standard workflows, and are intended to ensure a consistent level of knowledge and preparedness across all operatives involved in event operations.
4 4  
5 -== Operative ==
6 -
7 -Title: L.A.S.S.I.E. Operative Goal Audience: Every Security Operative who works with L.A.S.S.I.E. regardless of role or convention Contents:
8 -
9 -* What is L.A.S.S.I.E.?
10 -* What is L.A.S.S.I.E. not for?
11 -* How do I log on?
12 -* What is a Collar-ID
13 -* What are the Statuses?
14 -* What is the L.A.S.S.I.E. Bot?
15 -* What is the Self-Scheduler?
16 -* How do I update my personal information?
17 -
18 -OPEN TO-DO's:
19 -
20 -1. Add information for Con-Ops usage
21 -1. Re-word description so that incident management is solely function of Dispatcher =⇒ Clarify within Group Leads Team
22 -1. Prepare Qualification Test
23 -
24 -== Front Desk and Customer Service ==
25 -
26 -Title: L.A.S.S.I.E. Front Desk Goal Audience: Anyone who deals with customer service Contents:
27 -
28 -* How do I deal with the Item Database?
29 -* What about Lost & Found?
30 -
31 -OPEN TO-DO's:
32 -
33 -1. Create Lesson
34 -1. Re-word description so that the personnel shifts are moved to "Personnel" and the Security Operative status split between "Personnel" and "Dispatcher" =⇒ Clarify within Group Leads Team
35 -1. Prepare Qualification Test
36 -
37 -== Dispatcher ==
38 -
39 -Title: L.A.S.S.I.E. Dispatcher Goal Audience: Any security operative who is to perform the role of dispatcher for their convention Contents:
40 -
41 -* Incident management
42 -* - Adding a new incident
43 -* - Updating Active Incidents
44 -* - Incident Archive
45 -* Tips and Tricks for documenting incidents
46 -* - No abbreviations
47 -* - Type, don't write
48 -* - Factual, PG, and to the point
49 -* - Imagine reading the incident log in 6 months. Will it be understandable?
50 -* Pager
5 +|=(% style="width: 150px;" %) |=Title|=(% style="width: 25%;" %)Target Audience|=(% style="width: 25%;" %)Contents|=(% style="width: 25%;" %)ToDo / Open Tasks|=Certificate
6 +|[[image:L.A.S.S.I.E Operative.png||height="185" width="150"]]|L.A.S.S.I.E
7 +Operative|Anyone working with L.A.S.S.I.E regardless of role or client / convention. The course is designed to provide basic L.A.S.S.I.E usage information.|(((
8 +* What is L.A.S.S.I.E (not for)?
9 +* Logon and Usage
10 +* The Collar-ID
11 +* Operative Status
12 +* L.A.S.S.I.E Bot
13 +* The Self-Scheduler
14 +* Updating Personal Information
15 +* PII and GDPR
16 +)))|(((
17 +* Add information for usage of ConOps modules
18 +* Move Incident Management to Dispatcher
19 +* Add Qualification Test
20 +)))|yes
21 +|[[image:L.A.S.S.I.E FrontDesk.png||height="185" width="150"]]|L.A.S.S.I.E
22 +Front Desk|(((
23 +L.A.S.S.I.E Operatives who are responsible for face to face customer service during events. The course is designed for operatives who interact directly with attendees, provide information and assistance, handle enquiries or issues on site, and use L.A.S.S.I.E at the Security FrontDesk.
24 +)))|(((
25 +* Item Database
26 +* Lost & Found
27 +* Receiving Incidents
28 +* Assets Database
29 +* PII and GDPR
30 +)))|(((
31 +* Create Lesson
32 +* Move Shift Planning to Personnel and split Operative Status between Personnel and Dispatcher
33 +* Add Qualification Test
34 +)))|yes
35 +|[[image:L.A.S.S.I.E Dispatcher.png||height="185" width="150"]]|L.A.S.S.I.E
36 +Dispatcher|L.A.S.S.I.E Operatives who are to perform the role of dispatcher for their convention. The course is designed for operatives responsible for incident management, unit dispatching, incident and unit status maintenance, coordinating communications, and using L.A.S.S.I.E to support operational oversight during the event.|(((
37 +* Incident Management
38 +* Adding new Incidents
39 +* Updating Active Incidents
40 +* The Incident Archive
51 51  * Operations Status
42 +* Tips and Tricks
43 +* The Pager System
52 52  * Radio Communication
53 -* Hand-Off
54 -
55 -OPEN TO-DO'S:
56 -
57 -1. Create Lessons from scratch sheet
58 -1. Add qualification test questions
59 -
60 -== Personnel ==
61 -
62 -Title: L.A.S.S.I.E. Personnel Goal Audience: Senior Security Personnel who are responsible for HR, Planning, and Team Coordination Contents:
63 -
45 +* Hand-Over
46 +* PII and GDPR
47 +)))|(((
48 +* Create Lessons
49 +* Add Qualification Test
50 +* For Tips and Tricks:
51 +** Type, don't write / No Abbreviations
52 +** Factual, PG, and to the point
53 +** Will the log be understandable in 6 months
54 +)))|yes
55 +|[[image:L.A.S.S.I.E Personnel.png||height="185" width="150"]]|L.A.S.S.I.E
56 +Personnel|Senior L.A.S.S.I.E Operatives who are responsible for HR, planning, and team coordination. The course is designed for operatives involved in staffing decisions, operational planning, shift coordination, and oversight of security teams, and who use L.A.S.S.I.E to support management and coordination tasks before and during events.|(((
64 64  * Operative Management
65 -* Personnel assets
58 +* Assets Database
66 66  * Shift Planning
67 -* Operative qualifications and records
68 -
69 -OPEN TO-DO'S:
70 -
71 -1. Create Lessons
72 -1. Add qualification test questions
73 -
74 -== Leadership ==
75 -
76 -Title: L.A.S.S.I.E. Leadership Goal Audience: Senior Security Personnel who are responsible for Team Direction and L.A.S.S.I.E. Administration Contents:
77 -
78 -* Attendee database
60 +* Operative Qualifications and Records
61 +* PII and GDPR
62 +)))|(((
63 +* Create Lessons
64 +* Add Qualification Test
65 +)))|yes
66 +|[[image:L.A.S.S.I.E Boss.png||height="185" width="150"]]|L.A.S.S.I.E
67 +Boss|(((
68 +Senior L.A.S.S.I.E Operatives who are responsible for team direction and L.A.S.S.I.E administration. The course is designed for personnel with overall responsibility for operational leadership, system configuration, user and role management, and the governance of L.A.S.S.I.E usage before, during, and after events.
69 +)))|(((
70 +* Attendee Database
79 79  * Convention Management
80 -* ARO
81 -* PNG
82 -* GDPR
72 +* Alert and Response Order (ARO)
73 +* Personae non Grata (PNG)
74 +* PII and GDPR
75 +)))|(((
76 +* Create Lessons
77 +* Add Qualification Test
78 +)))|yes
83 83  
84 -OPEN TO-DO'S:
85 -
86 -1. Create Lessons
87 -1. Add qualification test questions
80 +
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