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3	3	In addition to any convention specific training, several online courses will be available that are specifically designed for use with L.A.S.S.I.E. These courses provide structured guidance on system usage, operational roles, and standard workflows, and are intended to ensure a consistent level of knowledge and preparedness across all operatives involved in event operations.
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5		-|=(% style="width: 150px; text-align: center; vertical-align: middle;" %) |=(% style="text-align: center; vertical-align: middle;" %)Title|=(% style="width: 25%; text-align: center; vertical-align: middle;" %)Target Audience|=(% style="width: 25%; text-align: center; vertical-align: middle;" %)Contents|=(% style="width: 25%; text-align: center; vertical-align: middle;" %)ToDo / Open Tasks|=(% style="text-align: center; vertical-align: middle;" %)Certificate
6		-|(% style="text-align:center; vertical-align:middle" %)[[image:L.A.S.S.I.E Operative.png||height="185" width="150"]]|(% style="text-align:center; vertical-align:middle" %)L.A.S.S.I.E
7		-Operative|(% style="vertical-align:middle" %)Anyone working with L.A.S.S.I.E regardless of role or client / convention. The course is designed to provide basic L.A.S.S.I.E usage information.|(% style="vertical-align:middle" %)(((
	5	+|= |=Title|=Target Audience|=Contents|=ToDo / Open Tasks|=Certificate
	6	+|[[image:L.A.S.S.I.E Operative.png||height="185" width="150"]]|L.A.S.S.I.E
	7	+Operative|Anyone working with L.A.S.S.I.E regardless of role or client / convention. The course is designed to provide basic L.A.S.S.I.E usage information.|(((
8	8	* What is L.A.S.S.I.E (not for)?
9	9	* Logon and Usage
10	10	* The Collar-ID
...	...	@@ -12,69 +12,60 @@
12	12	* L.A.S.S.I.E Bot
13	13	* The Self-Scheduler
14	14	* Updating Personal Information
15		-* PII and GDPR
16		-)))|(% style="vertical-align:middle" %)(((
17		-* Add information for usage of ConOps modules
18		-* Move Incident Management to Dispatcher
19		-* Add Qualification Test
20		-)))|(% style="text-align:center; vertical-align:middle" %)yes
21		-|(% style="text-align:center; vertical-align:middle" %)[[image:L.A.S.S.I.E FrontDesk.png||height="185" width="150"]]|(% style="text-align:center; vertical-align:middle" %)L.A.S.S.I.E
22		-Front Desk|(% style="vertical-align:middle" %)(((
	15	+)))|(((
	16	+* Add information for Con-Ops usage
	17	+* Re-word description so that incident management is solely function of Dispatcher → Clarify within Group Leads Team
	18	+* Prepare Qualification Test
	19	+)))|yes
	20	+|[[image:L.A.S.S.I.E FrontDesk.png||height="185" width="150"]]|L.A.S.S.I.E
	21	+Front Desk|(((
23	23	L.A.S.S.I.E Operatives who are responsible for face to face customer service during events. The course is designed for operatives who interact directly with attendees, provide information and assistance, handle enquiries or issues on site, and use L.A.S.S.I.E at the Security FrontDesk.
24		-)))|(% style="vertical-align:middle" %)(((
	23	+)))|(((
25	25	* Item Database
26	26	* Lost & Found
27		-* Receiving Incidents
28		-* Assets Database
29		-* PII and GDPR
30		-)))|(% style="vertical-align:middle" %)(((
	26	+* GDPR / PII
	27	+* Incidents
	28	+)))|(((
31	31	* Create Lesson
32		-* Move Shift Planning to Personnel and split Operative Status between Personnel and Dispatcher
33		-* Add Qualification Test
34		-)))|(% style="text-align:center; vertical-align:middle" %)yes
35		-|(% style="text-align:center; vertical-align:middle" %)[[image:L.A.S.S.I.E Dispatcher.png||height="185" width="150"]]|(% style="text-align:center; vertical-align:middle" %)L.A.S.S.I.E
36		-Dispatcher|(% style="vertical-align:middle" %)L.A.S.S.I.E Operatives who are to perform the role of dispatcher for their convention. The course is designed for operatives responsible for incident management, unit dispatching, incident and unit status maintenance, coordinating communications, and using L.A.S.S.I.E to support operational oversight during the event.|(% style="vertical-align:middle" %)(((
	30	+* Re-word description so that the personnel shifts are moved to "Personnel" and the Security Operative status split between "Personnel" and "Dispatcher" → Clarify within Group Leads Team
	31	+* Prepare Qualification Test
	32	+)))|yes
	33	+|[[image:L.A.S.S.I.E Dispatcher.png||height="185" width="150"]]|L.A.S.S.I.E
	34	+Dispatcher|L.A.S.S.I.E Operatives who are to perform the role of dispatcher for their convention. The course is designed for operatives responsible for incident management, unit dispatching, incident and unit status maintenance, coordinating communications, and using L.A.S.S.I.E to support operational oversight during the event.|(((
37	37	* Incident Management
38		-* Adding new Incidents
39		-* Updating Active Incidents
40		-* The Incident Archive
41		-* Operations Status
	36	+** Adding a new Incident
	37	+** Updating Active Incidents
	38	+** Incident Archive
42	42	* Tips and Tricks
43		-* The Pager System
	40	+**
	41	+* Pager System
	42	+* Operations Status
44	44	* Radio Communication
45	45	* Hand-Over
46		-* PII and GDPR
47		-)))|(% style="vertical-align:middle" %)(((
48		-* Create Lessons
49		-* Add Qualification Test
50		-* For Tips and Tricks:
51		-** Type, don't write / No Abbreviations
52		-** Factual, PG, and to the point
53		-** Will the log be understandable in 6 months
54		-)))|(% style="text-align:center; vertical-align:middle" %)yes
55		-|(% style="text-align:center; vertical-align:middle" %)[[image:L.A.S.S.I.E Personnel.png||height="185" width="150"]]|(% style="text-align:center; vertical-align:middle" %)L.A.S.S.I.E
56		-Personnel|(% style="vertical-align:middle" %)Senior L.A.S.S.I.E Operatives who are responsible for HR, planning, and team coordination. The course is designed for operatives involved in staffing decisions, operational planning, shift coordination, and oversight of security teams, and who use L.A.S.S.I.E to support management and coordination tasks before and during events.|(% style="vertical-align:middle" %)(((
	45	+)))|(((
	46	+* Create Lessons from scratch sheet
	47	+* Add qualification test questions
	48	+)))|yes
	49	+|[[image:L.A.S.S.I.E Personnel.png||height="185" width="150"]]|L.A.S.S.I.E
	50	+Personnel|Senior Security Personnel who are responsible for HR, Planning, and Team Coordination|(((
57	57	* Operative Management
58		-* Assets Database
	52	+* Personnel assets
59	59	* Shift Planning
60		-* Operative Qualifications and Records
61		-* PII and GDPR
62		-)))|(% style="vertical-align:middle" %)(((
	54	+* Operative qualifications and records
	55	+)))|(((
63	63	* Create Lessons
64		-* Add Qualification Test
65		-)))|(% style="text-align:center; vertical-align:middle" %)yes
66		-|(% style="text-align:center; vertical-align:middle" %)[[image:L.A.S.S.I.E Boss.png||height="185" width="150"]]|(% style="text-align:center; vertical-align:middle" %)L.A.S.S.I.E
67		-Boss|(% style="vertical-align:middle" %)(((
68		-Senior L.A.S.S.I.E Operatives who are responsible for team direction and L.A.S.S.I.E administration. The course is designed for personnel with overall responsibility for operational leadership, system configuration, user and role management, and the governance of L.A.S.S.I.E usage before, during, and after events.
69		-)))|(% style="vertical-align:middle" %)(((
70		-* Attendee Database
	57	+* Add qualification test questions
	58	+)))|yes
	59	+|[[image:L.A.S.S.I.E Boss.png||height="185" width="150"]]|L.A.S.S.I.E
	60	+Boss|Senior Security Personnel who are responsible for Team Direction and L.A.S.S.I.E Administration|(((
	61	+* Attendee database
71	71	* Convention Management
72		-* Alert and Response Order (ARO)
73		-* Personae non Grata (PNG)
74		-* PII and GDPR
75		-)))|(% style="vertical-align:middle" %)(((
	63	+* ARO
	64	+* PNG
	65	+* GDPR
	66	+)))|(((
76	76	* Create Lessons
77		-* Add Qualification Test
78		-)))|(% style="text-align:center; vertical-align:middle" %)yes
	68	+* Add qualification test questions
	69	+)))|yes
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